Embassy Suites by Hilton Montreal

At a basic level, this is a very nice hotel that has recent furnishings. It is clean and nice, and has an air of luxury (in an Embassy Suites sort of way).
Room: Rooms are well appointed. They are not huge, but they are big enough especially if you have a true suite with separate living area like we did. In our case, our bathroom was quite large. I was surprised that the kitchen was so nice. I don’t think that other Embassy Suites that I stayed in had a full stove/​oven combo. We also asked for a crib, and it was already in our room at check-​in.
Friendly Staff: Most of the staff was pretty friendly, particularly the front desk and the housekeeping staff. The concierge/​bellman was very helpful in finding local attractions, amenities, stores, and restaurants. The hotel restaurant staff (where we had dinner and the manager’s happy hour) certainly left something to be desired in the friendliness department. They were terse with their words, or sometimes very slow to serve. It seemed inconsistent with others on staff.
Location: Location was excellent. It is across the street from the convention center and a block away from Old Montréal. The metro is nearby, as is Chinatown. This is a great location regardless of whether you are there for tourism or on business. It is easy to get to the underground malls as well.
My one complaint is that there were several shortcomings that the staff did not take responsibility for, nor address properly during our stay. That’s the difference between a 5 star review and a 3 star review in my book.
1. We paid a bit more for the premium floor which comes with free snacks and drinks. These snacks and drinks were in a vending machine in the hallway, and we were given a vending machine code at check in. Anyways there were several selections in the machine that were broken or out of stock… roughly 3 of 4 of our desired selections would not work. So, we felt a bit cheated that we paid extra money and got just a couple of our 4^th choice snacks.
2. One of our lamps did not work. Staff did not remedy that nor even apologize.
3. The kitchen was missing utensils. We ended up just using our baby food utensils that we brought from home.
4. The whirlpool tub did not work (aside from just filling with water).
Anyway, one of the above by itself wouldn’t be a big deal. But what was really annoying was that there were multiple issues and the staff didn’t seem to care.

The service at this hotel blew me away. Everyone was SO nice. From the front desk staff, to the concierge, and all the waiters. The rooms aren’t memorable, but they have what you need. The warm environment from the staff makes it a definite return spot for us. The location is fantastic as well — close to the metro and old town.

This is supposed to be a business hotel yet the Internet is a total disaster. It takes me a full minute just to log in to my email. I can’t unload photos for work and each email takes forever to download. This reminds me of how slow dial up used to be. They even gave me a specific router just for my room which didn’t help at all. They have told me they have received many complaints but they don’t seem to be doing anything about it. Also there is no late night room service. The kitchen closes at 10pm and there are no restaurants except McDonalds available in the area, knowing that they should make some items available till midnight at least.

Amazing service, beautiful hotel in downtown Montréal. Managers special and breakfast were great. Very friendly helpful staff. Thanks Charles for making our stay great! Close to everything in town. Can’t wait to come back!

I was blown away with the location, staying here during my first of what was to become many business trips to Montréal.. . I’m now in the process of moving to the city. The rooms are spacious and, as you’d expect at the Embassy Suites, they’re all suites. My big problems with this property were that during the entire months of January and February they were doing work, some of it painting, and despite coming and going a few times throughout these months, I always seemed to get a room on the floor that most had the smell of paints and/​or solvents. But I can’t fault them for keeping up with good maintenance. What I can take exception to, however, is the exorbitant amount they charge for parking. At almost $ 30/​night after taxes, it’s just too much. I have a few more trips to go before I am able to take possession of my place, and my company has asked that I find someplace a little cheaper, and it was the cost of parking that put it over the edge for them. But if I was coming to town without a car, looking for easy access to both the downtown and Old Montréal, I’d seriously consider the Embassy!

Can’t go wrong at this hotel! You are right in the center of downtown Montréal. Walking distance to almost every major attraction (Old Port, Underground City, Crescent St, Mont Royal, etc.) Right next to Notre-​Dame Basilica! Taxis and Metro are easily accessible. At night we mostly took cabs to restaurants that were too far to walk to in the frigid weather.
My favorite part about this hotel was the free breakfast and complimentary happy hour drinks for all guest from 5pm-​7pm. Best bang for your buck! That’s why I chose this place.
FYI, just be aware when booking that WiFi is included in your package! I didn’t realize WiFi wasn’t included when I booked the room so we ended up having to pay $ 11 per day for it. Would’ve probably been cheaper had I added it while booking originally. However, awesome stay and hotel was impeccable!

I am not a fan of chain hotels, but this Embassy Suites has the feel and ambiance of a small boutique hotel. The rooms were spotless and well appointed. And, it is in the central part of Montréal and close to many attractions. I was with a large travel club of 38 people and we were all treated with individual attention as if we were just a couple.
I stayed only one night, so I did not fully enjoy all the amenities offered but should I return I will stay here. By the way, the rates were very competitive, at least by US standards.

This hotel is underrated and amazing!
I loved the spacious suites! I had a kitchen with a huge and then place is efficient enough to feel at home. STAY HERE! It’s a must for the winter time as they have a jacuzzi and comfy enough setting to stay in during FREEZING cold weather which is when I went.

Not bad but quite small for an embassy suites. Staff is friendly and helpful. My room has a whirlpool that I never used for the entire stay… wish it had a better and bigger shower instead.
Underground parking was so poorly signed that it took me 15 minutes to figure out. The sign on the stairs say to go down a level for the hotel lift. Well, the same stupid sign was on every level on the stairs door. Guess I found out the hard way after I got all the way down to sub.sub.sub.sub basement.
The hotel location is super convenient though.

I have been staying here for years, ever since I first visited Montréal in 2009. I had many pleasant experiences regardless of which website I booked the room through.
However, I recently had a horrible experience with the management of this hotel and will no longer be staying here again.
Due to unforeseen circumstances, there was a death in the family with the person I was travelling with. There are funeral /​grieving events planned throughout the entire weekend when I was supposed to go.
I was unable to stay here and notified them in advance. However, the manager of the hotel asked me to provide a death certificate of the family member as proof and this left a very sour taste in my mouth. I had to chase down my friends grandfather’s death certificate and bug them for a copy during a time of extreme grief. I was unable to get a copy and winded up losing $ 255 on the booking. I had no issues with cancelling any of my other bookings during that weekend even if they were non refundable.
What you guys showed me is that there is no faith or trust in your customers. People don’t use death as an excuse to avoid paying. They use it because they have no means to attend due to an unavoidable. Show some compassion next time. Lending a helping hand out to one customer wouldn’t have done anything negative to your business or your profits.

Not that i’m in Montréal often, but I think this became my go to hotel when I am here.
I picked this hotel for 2 main reasons — the location is in walking distance to the Old Port and Downtown, and I had lots of Hilton points to use. I’ve stayed at 2 other hotels in the area, but this probably becomes my first choice.
There seems to be a trend that the higher priced the hotel, the less is included. I did not have that issue here. WiFi has free, and was relatively reliable. A hot breakfast buffet, with a made to order station, is included. Evening snacks and drinks (alcohol) is included. The only thing that wasn’t included was parking. They have their own garage, but it costs about $ 25 per day. That’s about what I’ve paid at the other hotels I’ve stayed at, so they don’t really lose any points there.
There is a gym which I only glanced at. It looked reasonably sized for a hotel gym. No pool. The room had a good sized hot tub in the bathroom. That was nice.
Downtown, Chinatown, Old Port, and the metro are all in walking distance. I had no need to take my car out during my stay. I found the soundproofing to be quite nice. I didn’t hear noise from the outside hall or nearby rooms during the stay.

Solid 4; 4.5 if I could. I was not there much so some things I cannot judge. The room was a king suite, which was awesome. Full kitchen, large bath, huge closets, sitting room with TV and a desk. Was a great place and for the money was worth it. The staff was excellent too.

I stayed at the hotel for five days while on vacation in with my wife and two toddlers. We wanted a hotel close to old Montréal so we rarely had to move the car. This hotel delivered on all accounts. Was only minutes from Notre dame basilica amd the perfect midpoint for touring most of Montréal. Next time i come i am staying here again.
Hotel staff were friendly and helpful. Cleaning staff did not speak much English. Parking is 25bucks plus tax per day amd came with free happy hour drinks daily and fee breakfast.
If you are travelling with a family and want to visit old. Montréal often amd the tourist areas this is definitely where you want to stay. No pool in this hotel and Wi-​Fi is included (but spotty). Nonetheless i am recommending this hotel.

Good location — walking distance to the metro and old city. A few items were broken in our room — the jacuzzi tub kept going off by itself which resulted in surprise wake-​up calls by «the tub ghost». The hotel itself is VERY small. We had to wait so long for the two packed elevators that we resorted to taking the emergency stairs to get to the lobby. Wifi (though we got it free) was very spotty, and only really reliable if you were in the dining room of the restaurant for some reason. As an international traveler, I found this to be the most frustrating thing, as we were relying on wifi to make our road trip plans to our next destination. Check-​in Service was excellent though. Breakfast was great; they had a lot of options from which to choose — however, it gets REALLY crowded in there after 8. Best to get there early in the AM.

Awesome hotel! Friendly and quick check in.
The room was the best hotel room I’ve ever had. It was so comfortable and lovely. I liked the shower and the bed was comfortable. The place was spotless. It was seriously bigger than my entire apartment, with nicer appliances. Even a microwave that I used to reheat my leftover poutine, which I kept in the full size refrigerator!
Morning breakfast was good, with plenty of options. Manager’s reception in the evening was fun. Gym was pretty well appointed, although there wasn’t a water cooler.
The location was terrific… subway entrance right across the street allowed easy access all around town. Walking distance to great restaurants and old Montréal.
I used to always stay at the Bonaventure when it was a Hilton property and when they dis-​affiliated with Hilton, I was concerned about where to stay.
However, I’ve found a new home at the Embassy Suites!

It’s the little things that both make and break a place like this.
The room was mostly clean, and the free breakfast is welcome in the morning (as is the complimentary drinks in the evening). The staff are friendly and helpful. Parking is tight, but ample.
The cleanliness of the place is a bit questionable, however. The garbage can next to the 7^th floor elevators filled up Sunday evening and wasn’t emptied when we left Tuesday.

I stayed here for 2 weeks this spring, and was SO impressed with the quality of the room. It’s a true suite, with a living room, enormous bath with an even more enormous bathtub (plus a shower, full sink, cupboards, makeup vanity, etc), full kitchen, bedroom, and closets. Two TVs, full sized refrigerator, plates, cups, coffee maker, microwave… the list goes on.
I’d highly recommend this hotel for stays longer than a few days; it felt like having an apartment in Montréal.
Great location, mostly friendly staff, very attentive cleaning people. My only complaint would be that the restaurant and room service food quality was pretty low. I ordered quite a bit of room service, and ate at the restaurant and… well, go explore Montréal and eat out in the city instead of the hotel.
There’s a supermarket a few blocks away in Palace Des Jardins, called IGA Louise Menard where you can buy basics.
Wifi is free for Hilton Diamond members, as are breakfasts and cocktails in the evening.

We loved this hotel and wish we had stayed longer in Montréal. The visit and this hotel was very pleasant. We were surprised by how spacious the room was. It even had its own dishwasher, fridge, etc. The bathroom was large and wheelchair accessible. Very clean.
The staff were all so nice. When our friends came by late at night they were nice and welcoming and even delivered cups to our room. Other hotels around the area seem to have a problem w/​guests visiting.
The location was perfect as it was close to old Montréal and the metro. We are definitely staying here again the next time we visit !
The parking wasn’t free ($ 22 – 26 a night) and I don’t think the internet was either. We received vouchers for free breakfast and 2 free drinks (real drinks lol) from 5−7pm daily.

I always enjoy staying at Embassy Suites because I get Hilton points, free house drinks every night and a free breakfast every morning. Like all hotels, this Embassy Suites has some pros and cons.
The good:
1. Location. On the outskirts of the Old Port, and next to Place d’arms metro stop, this hotel is in a prime location for any tourist or business worker whose offices are located in the neighboring business district.
2. Rooms. Always clean and spacious.
The bad:
1. Internet. It is not free, costs $ 10 per day outside of the lobby for non-​Gold or Diamond Hilton members.
2. Breakfast and Happy Hour. Seating is very limited, so even if it’s free, good luck getting it when busy.
3. Elevators. They are not sized for the volume of use within the hotel. On more than one occasion we waited in line for access.
Overall, I would stay here again and I would recommend it to others.

Up till now, my experience at ES has been spotty — few and far between, as well as «not that great». Their ersatz ‘décor’ at a couple of properties especially turned me off. It is easily among the 1 or 2 brands in the Hilton family that we frequent the least.
But this place in Montréal is pretty jaw-​to-​the-​floor gorgeous. (Where are my pictures?) As a suite, it is palatial by the standard of any large-​city hotel in the downtown area. The granite top may or may not be real, but coupled with a low-​key but classy look in the entire suite, accentuated by romantic halogen hanging lights, it’s a great place to call home the first couple of days we spent in Montréal skiing. The bed was comfortable, and the bathroom appointments classy. Ours had a jacuzzi tub that we did not hesitate to use, carbon footprint be damned.
The breakfast, while not stocked with smoked salmon or eggs Benedict, was a cut above even the best Homewood Suite, let alone Hampton. They have an evening reception, with some snacks like potato chips, chips and salsa, and plenty of fresh veg as crudite (which I LOVE, since I often don’t get to «veg out» when I travel). They give you drink coupons, and it’s table-​service for drinks with a self help snack buffet. I’m not sure if everyone gets 4 tix or we get extras because I’m HHonors Gold, but even at 2, it’s pretty generous, since it includes a few choices of mixed drinks in addition to wine a few beer choices (none terribly exciting despite the claim to IPA-​dom). One night, we just decided to eat dinner as well, seeing how wine is gratis!
The workout room is on the small side, but it worked well. The morning we checked out, the lifts were not working. We had to walk up to the 10^th floor. Thankfully, it got fixed after about 2 hours, and we didn’t have to lug our luggage down in the stairwell. I would recommend this hotel highly if you’re able to get in at a reasonable rate. We moved to the Bonaventure, but I would gladly have moved back here after just one night there, but the rate had ballooned by 95% on those nights.

Excellent rapport qualité prix dans le secteur. Grande chambre avec réfrigérateur et micro-​onde. Le déjeuner est inclus. Avec la carte fidélité hhonners les Check-​out sont à 16:00.

Notre hôtel de Montréal maintenant… Chambre spacieuse, 5 à 7 gratuit à tous les jours avec bière et vin et petit déjeuner buffet tous les matin avec le choix de faire nos propre omelette chaque matin sans frais. Stationnement disponible au sous-​sol de l’édifice (frais supplémentaires) et en plein coeur de Montréal face au Palais des Congrès et derrière le Vieux-​Montréal.