Epilab

Third time’s NOT the charm!
I usually get my eyebrows threaded in the Snowdon/​ndg are but when this opened up in the Eaton center, I was thrilled because it was right by my work, easy and convenient right? Think again.
Despite the terrible reviews, my girlfriend and I went to get our brows done. The first time I went, the girl working there took her time and I like how they came out however, I told the woman I just wanted them cleaned up, with no change to shape. I noticed they were much thinner and the shape was changed. My eyebrows grow extremely fast so it wasn’t a huge deal to me but I couldn’t imagine how someone who puts effort into growing their eyebrows out would feel. It’s almost like a bad haircut! My girlfriend hates her eyebrows for that exact reason.
The second time I went, the same girl was rushing through my eyebrows and they came out thin, crooked and a patch of hair was missing from the top of my right eyebrow. Luckily, I have an eyebrow pencil and it wasn’t THAT noticeable. The woman seemed out of it, as if she was in another world. In fact, when I went to pay her with my debit, she gave me 15 $ back (she thought I had already given her a 20 $). She was completely out of it and being the Good Samaritan that I am, I gave it back and paid.
Third time — I know what you’re thinking «why the hell would she go back?!». Well, I was rushing off to vacation, it was another girl and everywhere else was closing! Not to mention, I have a tendency of learning the hard way. It was a new girl, who seemed equally as out of it as the previous. I was direct and said, I just want them
Cleaned and natural! I told her the previous woman screwed up my eyebrows and she didn’t seem to understand but said «don’t worry, I make them natural.» 5 minutes later, everything was going fine except that one snip… After threading, she used the scissors to tidy everything up and snipped the tail of my eyebrow off! ANYONE WHO DOES EYEBROWS KNOWS YOU DONT DO THAT!
Moral of the story is, do not go here. It is terrible and the women are clearly just doing this to pass time and bring home a couple bucks.
You may come out with fine eyebrows or half an eyebrow — Enter at your own risk!

Waste of money. It costs 10 $ (I’ve never paid more than 7 $ before), for the worst job I’ve had done. I’m reading that others had too much taken off, I did not have enough. When I got home I noticed there were blatant hairs left– a very sloppy job. I ended up tweezing most of my eyebrows myself. Don’t go here if you don’t want to waste your money.

STAY AWAY FROM THIS PLACE! ⁰⁄₅
I am so disgusted in every way, and I CAN’T believe I didn’t come to Unilocal BEFORE I let this girl butcher my eyebrows.
I should have known… when I walked in, she didn’t even acknowledge me or say hello. Rude. However, their signage shows every possible eyebrow style, and a poster which depicts the proper makers for shaping a brow correctly, so I falsely assumed that they were experts.
To begin the service, she just told me to go sit in the reclined chair. She came over to start, and I said, «Wait, we need to discuss this first. I have been growing out my eyebrows for 2 months just so that I can have them properly reshaped.» So she walked me over to the poster and asked what I wanted. I said that I wanted the gradual thick brow. She said, «Ok, sit.» I said, «I’m not sure yet that you understand what I want. Maybe I should pencil what I normally do, and show you where I want you to shape.» She insisted that wasn’t necessary and that she understood.
Within 30 seconds I knew I was in trouble. She was removing way too much of my brow. When she was finished, my brows were about ¹⁄₃ of their original thickness (meaning she removed ²⁄₃!) and my arches are in 2 different places. I now have super thin, asymmetric eyebrows. I paid, and was really mad. She asked «you don’t like it???», and I said «No! You did the exact opposite of what I asked you to do — you did exactly what I didn’t want! I’ve been growing my eyebrows for 2 months to make them thick, I told you that!» She opened the till and tried to throw $ 10 at me. I almost effing lost my mind. SHE THINKS ITS COMPLETELY OKAY TO DISOBEY THE CLIENT’S WISHES AS LONG AS SHE OFFERS THEM THEIR MONEY BACK AT THE END!!! Getting my $ 10 back doesn’t give back my eyebrows, and nor does it replace the painful 2 months I spent growing them out.
I’m mad at myself. I’m mad at her. And I’m generally unbelievably angry right now. Nothing will fix this and I’m starting over. Thank God I have Latisse (a prescription that grows eyelashes), because that will hopefully make them grow back faster (at least I’m praying it will.)

DO NOT GO HERE AT ALL!
The first couple of times that I went here all was fine (they had just opened and there were no other threading places in downtown Montréal so I was excited!). It wasn’t until the last two times that I have been here that this woman with curly haired has done my eyebrows and they look terrible! She must have been doing it too hard because she left these small bleeding cuts on my brow bone. I hate that I left this woman a tip! For the last times I have went I have broken out very badly (which never happens to me in the MANY years I have had my eyebrows threaded). I would assume that they are not hygienic at all for this to happen to me. The curly haired woman has an attitude with all the customers that tell her how to do THEIR eyebrows. Never have I had such terrible results and service from an eyebrow threading place and I have been to many!
If you want a place that has nice customer service, is clean and is actually cheaper than this place (they charge $ 10 for just doing your eyebrows– and I get my upper lip done as well so it comes up to about 14 or 16 dollars if I decide I want to leave a tip!) you need to go Clin d’oeil Mil located on Rue Guy. The address is 380 Rue Guy and they charge ten bucks (which includes tipping! Without is $ 7 bucks with tax included!) to do eyebrows and upper lip. For eyebrows only they charge only $ 4 dollars and these are the best my eyebrows have looked! The woman who did my eyebrows and upper lip was super sweet, nice and professional. They just opened and I was looking for a new place to get my eyebrows threaded that isn’t this dirty, rude place! I really hope that this new place does very well to the point they are able to keep business away from Epilab (they need to learn the customer’s satisfaction is first!)

I am sooo pissed… Both my eyebrows and my money are lost. 10 $… My usual place costs 6 $ and I only went there because I was in a hurry and I regret it soo much. Eyebrows shape destroyed and I really need to get some products to grow them back because its been 3 weeks and my eyebrows are yet to GROW BACK! I am soo pissed. Really. I am never going back there again.
Update — Its been almost two months and I’m still struggling to grow my eyebrows back. I dont know anymore just how much money I’ve spent on products and supplement just to help them grow back. My goodness I am still so pissed and angry. If you know another salon go there please… please!

I stopped there on a whim while shopping downtown when it had only just opened.
As far as my own experience goes I was satisfied with how my eyebrows turned out. However, I found the customer service lacking. The lady working there didn’t listen to my personal opinion and did a quicker but not necessarily better job than any other place I’ve ever been to.
I’d also like to note that a friend of mine ended up with bleeding cuts on her eyebrows after getting her eyebrows done which had never happened to her before. Sensitive skin beware.
²⁄₅ Go elsewhere if you can.

DO NOT GO!!!
The only reason I ever went there was because the location is so convenient but now even if it was for free I would NEVER go back.
I clearly explained to that curly hair lady TWICE that I want to keep them THICK as it is. This lady is freaking deaf she made them THIN! Plus as I was sitting waiting for my turn she used the tweezer on the other lady and does not even disinfect it with the bottle of antibacterial they have sitting on the table!!! Is it for décor???
And now I am so frustrated, I got two small pimples on my lower eye brow! Thats how dirty this place is! NEVER AGAIN

Pros:
— Conveniently located in the Eaton Center
— No appointment needed; can just walk in while shopping
— Costs $ 10
— Takes less than 10 minutes
Cons:
— Awful customer service; no respect for customers; rude
— Very poor eyebrow-​threading job
— Unsanitary
— Unprofessional
The first time I walked in to have my eyebrows threaded, there was no one there. I stood there assuming there was a camera or something they could see me from in the back, but I waited and waited. There was no bell or sign or anything. Finally, I just left.
The second time I came back to get my eyebrows done, I walked in to see the lady at the front desk talking on the phone. She made eye contact with me but didn’t even acknowledge me when I walked right up in front of her. She continued to eat her almonds and talk on the phone for a few more minutes before rudely asking what I wanted.
I asked her about the price and how long it would take, but it took her way too long to come up with an answer. She didn’t wait for me to ask another question and she did not ask if she could help with anything else and she did not even ask if I wanted to have my eyebrows threaded — she just went back to talking on her cell phone.
As she was still talking on the phone, I told her that I wanted to have my eyebrows threaded since I was already there anyways, and she just pointed to a salon chair. Seriously? The rudeness of this woman was getting out of control. To make it worse, I sat in the chair for a few minutes while she continued to speak on the phone and eat her almonds.
Finally, she hung up and came over — WITHOUT WASHING HER HANDS AFTER EATING HER ALMONDS — and proceeded to thread my eyebrows. She didn’t even ask how I wanted it, just went ahead and started doing it. That was disgusting. After she was done, she just proceeded to walk to the register — didn’t ask if I wanted oil or aloe vera or something for it. Had to ask her for it myself. By the way, there’s a random bump in the shape of my eyebrows and some missed hairs, and I didn’t notice these until I got home. Only pro is that she was quick about it.
At the register, it seemed as if she didn’t know how to use the credit card reader. It took her 2 minutes to figure out how to stick it in. Obviously, I gave her no tip. Before I even turned to leave, she was already dialing a number on her cell phone. For most of our interaction, I also feel that she either didn’t understand English or just didn’t want to comprehend what I was saying.
I’ve had my eyebrows threaded for the past two years, and this is by far the worst experience I’ve had with threading.

Oh my I wish I read the reviews before going. Majority of them are spot on. I specifically told her I wanted natural thick eyebrows and not to make them shorter. She made them too thin and did not understand a word of English. Each eyebrow looked totally different, I literally started crying after I left. They need to hire a new person, because the curly haired lady has no idea what she is doing. Never again!

RUDE. The girl who did my eyebrows (big curly hair) gave me a LOT of attitude when I explained her how I wanted them. «okay, OKAY! Natural! Okay!» She stormed in upset from her break and Clearly took her frustrations from her lunch break out on my eyebrows because I have deep cuts and they are much shorter.
Unprofessional, rude, and bad work.
I hope she reads this review– there is a reason why I did not tip you.

The girl did a completely horrible job on my eyebrows!
She made them extremely thin, which is the exact opposite of what I asked her to do. I look like a walking fool now with the terrible job that she did.
When I noticed that she made a mistake and didn’t make my eyebrow the equal size and shape, she profusely denied it and tried to fill in the eyebrow with an eyebrow pencil on the one she made a mistake on. I consulted my friend who had come with me, and from far my friend could tell that there was a clear difference between my two eyebrows. When I insisted on the girl’s fixing this mistake, she insisted that the job was done perfectly and that she never makes mistakes. I pushed her to fix my eyebrows, and she reluctantly obliged.
When she «fixed» my eyebrows, it was still the same thing. One eyebrow was still larger than the other and they were still both differently shaped. Honestly I just paid and left. I might as well fill in my eyebrow at home, I didn’t want to listen to her babble on about how there was absolutely no mistake when there clearly was.
Honestly, all they care about is finishing one person’s eyebrows within the 5 minute period that has also been advertised than actually just doing a good job.
I DO NOT recommend this place to anyone! The employee was extremely unprofessional and was unwilling to better her skills and take any criticism. I was very polite with her but her rudeness just did not appeal to me at all. I wonder if any of them (the employees) are still students and still learning how to do eyebrows, instead of actual «professionals» like they advertise.
I would not be surprised if this place closed down. In fact, I would rejoice when that day comes.