I came in to get alterations done on my fox fur vest, and I was greeted by a very friendly woman who seemed to be the manager or the owner. She was very knowledgeable and professional, took my measurements and my vest was ready to be picked up within two weeks! Price was also reasonable, and she didn’t try to upsell me. I was tempted to look around and try on a few coats and she made me feel more than welcome to do so, while answering any questions. I would go back.