King’s Transfer Van Lines

To be fair, moving with a company is probably always a chaotic and expensive ordeal. Still, I can’t recommend King’s Transfer to anyone, especially if you want clear and direct communication with the front office or between the front office and the movers.
Regarding the front office: My initial phone conversation was very helpful and informative, and was the reason I opted for this company. Don’t make the same mistake! Things went quickly downhill afterwards: one promise she made me turned out to be false (instead of charging me for the moving time from door to door, the contract she sent said I would be charged from door to door plus the truck’s transportation time, which she then said couldn’t be changed) and another required several days of renegotiation (she claimed that she had confirmed that my deposit would be refunded if the company was unavailable on my moving day, but this apparently required another confirmation for several days after the contract was written). When we finally resolved these issues, I signed the contract and made my deposit, but didn’t receive any confirmation from the company until I followed up with them several weeks later. As my moving date approached, I asked (three times) how big the truck was and suggested I tell them about the size of the apartment and the amount of stuff we planned to move, but they never answered these. Finally, the front office never mentioned that I would have to pay the movers in cash when the job was done, and so after a long day of work I had to waste everybody’s time as I ran to the nearest ATM to pay the guys.
Regarding the movers: As I feared, the movers were shocked to learn that my apartment was on the 3^rd floor and to see how much stuff I had (since nobody had asked me or visited). They were incredibly strong and helpful in general, and very nice guys, but one of them in particular was largely unable to deal with stairs. As such, he spent about half an hour (of billed time) trying to convince me to hire another mover, but I hadn’t planned to pay an extra man and so I dissuaded him.
Again, the movers were very helpful, especially with the big things that were too heavy for me and my girlfriend, but I also don’t understand why this man was sent to a 3^rd-​floor move, or why a 55-​year-​old and a 63-​year-​old were assigned to the same move. Wouldn’t it be much more efficient to have a younger mover paired up with an older one? The move took much longer than I expected, and though my estimate might have been unfair I can’t help but wonder how long it would have taken younger movers to do.
Ultimately, the movers were very helpful and nothing was broken in the move (just a few tiny scratches/​dents), so the move was, in that sense, successful. Still, I was very unimpressed with the front office, including their assignment of the movers for this job, and I paid much, much more than I expected to for the experience, so I discourage you from using King’s Transfer.

My boyfriend and I used King’s Transfer Van Lines for a move from Montréal to Maryland in 2013. Why did I wait so long before writing a review, you ask? Well, we are now going through another long distance move and it reminded me about our «Meh» experience with them.
I contacted a few moving companies before making a decision. King’s Transfer were certainly not the cheapest, but they had been recommended to me by an acquaintance who had moved from Montréal to New York a year prior. The initial visit for an estimate went well and the representative did a good job. We lived in a one bedroom condo and our weight was estimated at around 2000 lbs, which was the minimum value for a long distance move (in other words, if you have 1000 lbs of stuff, they will still charge you for 2000 lbs). The estimate was around 2600 $ and this is exactly what we ended up paying. It’s the follow-​up after the initial visit that didn’t go so well. Communication with King’s Transfer and our representative was just painful. It was extremely difficult to reach anyone by phone, ever, and get answers to my numerous questions.
Let me say the movers were great, though. I have absolutely no complaint about them. They were quick and careful. We were lucky to live on a large boulevard where they could park their Atlas van (the large one, not the shuttle), so it definitely facilitated the experience.
After this point, it was impossible to get any kind of update from King’s Transfer. The van left a few days later than was originally planned, which created a delay in Maryland (obviously). On the other hand, our furniture wasn’t damaged during the move.
Clearly, our experience wasn’t as bad as everyone else below, but it was still very stressful due to the lack of communication. And now that we’re moving once more, it is, yet again, such a stressful experience that I’m wondering if it’s even possible to find a reliable moving company…

I used King’s Transfer Van Lines for a move from Toronto, ON, Canada to Kirkland, WA, USA. It was a nightmare dealing with them and probably the worst and most stressful part of my move.
In hindsight, I wish I would have picked a different mover or better yet gotten a U-​Haul and moved the stuff myself.
Here is a summary of what happened:
— I contacted Atlas for my move from Toronto, ON, Canada to Kirkland, WA, USA. They forwarded my request to many moving companies in the area. Among others, I received a call from King’s Transfer Van Lines Inc., who sent Ron Proudfoot to review the weight and provide an estimate for the move. He was professional and conducted the review very well. Due to his professionalism, I decided to go ahead with King’s Transfer Van Lines Inc.
— My stuff was picked up on time and the service was great up until that point. I was convinced my stuff will be delivered within the promised window; possibly even sooner.
— I contacted King’s Transfer Van Lines Inc. about two weeks later requesting an update for the move and I was told that my stuff must be on their way and the receptionist will check with dispatch and get back to me with the exact date /​time of delivery. The receptionist did not call back.
— My stuff was mistakenly stored in their warehouse for about two weeks after pickup and up my numerous calls about the status, they kept saying it is on it’s way and will be delivered. The normal communication process was something like this:
I’d call and request a status update and they’d say they need to speak with dispatch, who is not currently available. They promise to call back as soon as they have an answer but never, ever called back. They had no regard for me as a customer, who was now living in a new place in a new country with absolutely no furniture.
— Since I was getting nowhere with King’s Transfer Van Lines, I contacted Atlas directly, who worked with them and got my stuff moving. If it wasn’t for them, I probably wouldn’t have received my goods anywhere near the delivery date.
King’s Transfer Van Lines is a extremely poorly managed company and I’d highly recommend steering clear of them. If it wasn’t for the intervention from Atlas, I probably would have sued these guys for the inconvenience they caused me.

Do not use this moving company. The experience was costly and horrible. And I am not one to complain — I rejoined Unilocal just so I could post this review and scare people away from this moving company.
The story:
All began well, with a nice visit from a kindly and personable surveyor. I chose to purchase parking permits from the city, which were put up the night before. Unbeknownst to me, however, my neighbor had hired a roofing company for the same area and the same day, at the same time (7am). So I came home in the morning to see that my street was blocked. As soon as I noticed this, I called King’s and notified them. The movers arrived, however, and started yelling at me, blaming me for this imposition, when it was clearly not my fault. They actually used the phrase, «your street, your problem,» as if I had ordered the roofers to block the street and somehow not informed King’s.
Then the movers said that 1) I had been underquoted, which «always happened,» 2) I would need another person (i.e., another several hundred dollars), and 3) I would pay for their extra time and labor in coming out for naught. I knew that I did not have enough stuff to warrant three men. This was so distasteful to me that I considered canceling right then and there, yet I had no other time to move, so I decided to go ahead with it and see if they would return later that day. Indeed, that worked out (different guys working for the same mover, 2 men working 2 hours, as I’d said).
Eventually, after many phone calls with Luciano — to which he can attest — I managed to argue my way out of the extra fee by threatening to back out of the move with King’s.
The rest of the move proceeded late but according to plan, and I will say only the best things about Qasim and his partner, Turkish Uighurs who were kind and efficient and really deserve 100% of my money, not what I assume is their measly cut. I did end up paying closer to $ 1000 than the $ 600 I was quoted.
But then, when I followed up with King’s (for example, telling them that I should not pay for the parking permits, which turned out to be useless), they sent me an email that blamed me for the entire thing and informed me that their gentle suggestion to add a mover was meant to «help» me. Thank you, King’s, for trying to «help» me part with more money, but anyone could have told you that I did not have that much stuff, and that two people handled it perfectly well and were barely breaking a sweat. Moreover, I take offense at the idea that I just stupidly sat around and watched my neighbor block my street. In fact, King’s did little to attempt to negotiate with the roofing company, while I was out in the street talking with the police about the situation that very morning. Kings’s response indicates that they think that I would knowingly engineer this situation, and that they are more interested in their pride, or something, than in trying to resolve a situation that was unpleasant for the client. This is just bad business sense, in my opinion.
Anyhow, all this is to say that their snide and defensive tone, and their unwillingness to give me even the shadow of the benefit of the doubt, means that I will not be recommending them to friends undertaking moves. I appreciate that they’ve been around for 93 years, but perhaps an old dog needs to learn some new tricks, like how to please a customer.

Worst move ever. You don’t expect brain surgeons but these guys are a motley crew. A couple of them actually scared me. Broke a number of expensive items and generally scratched up and damaged a lot of stuff. throw a filing cabinet down on the sidewalk with no protection. it gets scratched up. Likewise an expensive framed piece of artwork. no wrapping or protection of any kind and I see it leaned up against the side of a building with the frame right on the sidewalk. I then asked that it be given some special care. that was a mistake as when I saw it next it was smashed…
$ 2k tv broken. etc etc.
Final cost was twice the estimate… never again. I’ve moved a number of times both personally and commercially and this was by far the worst experience.
Trying to deal with the damage claims has been a slow disinterested standoff.

I had some fine furniture moved from Montréal to Los Angeles a few years back. They told me it would take 3 – 4 weeks at most. I ended up receiving my belongings after 9 weeks and it ended up sitting in a warehouse that whole time. A few extremely valuable items got damaged and needed extensive repair. Just so you are aware, I paid them to have everything professionally packed. They also lost a sentimental piece of art that my late mother painted for me. This company is completely unprofessional and I would never refer them to anyone. All they did was cause me a great deal of stress. I gave them 1 star only because I ended up getting my stuff. I was not impressed at all and don’t all the radio and print advertising fool you, like it did for me…

This company gave me nothing but problems, they failed to take what they said they were going to take, they damaged my oven, when i emailed the rep to inform her about my problems she did nothing but argue and make excuses, and kept trying to blame for and say my load was double than what it was suppose to be! (it was not)
The delivery driver Denys was however really nice.
In Business its suppose to be the customer is always right!!! not in this case they will try and blame you for everything!
do yourself a favour and NEVER use Kings transfer van lines