Crystal Nails

Walked in to get my shellac removed, ended up getting a shellac mani.
Pros: clean and quiet ambiance, lots of shades to choose from. Convenient location
Cons: Didn’t have any
Going to try this place for pedi and then might keep it as my go-​to place :)

This is my usual go-​to place for a pedicure as it is very close to my home. Overall it’s a clean and nice atmosphere, and the service has typically been good. It’s hard to get in without an appointment, and you should pay with cash if you want to avoid extra fees.
Pros:
— Modern
— Clean
— Excellent very comfy massage chairs
— Friendly service
— Love their deluxe pedi options for hot wax and sea salt which both feel amazing in winter and summer respectively
— Good massage
Cons:
— Major con is that their nail polish doesn’t seem to last as long as I’m used to with other places I’ve been to. I’m not sure if the polishes are old or watered down maybe
— A lot of the nail polishes in their books are not actually available. The nice ones cost $ 5 extra
— Expensive, especially if you add on design and good polish and the extras to the pedi
Overall, I really like this place but wish they would improve the quality of their polish so it would last longer. Aside from that problem, I would give it 5 stars.

I walked in on a Monday afternoon, without an appointment. I was greeted right away and asked if I had an appointment. I said no and watched as the nail tech checked the schedule. There was room for me so she penciled me in. I said I wanted a regular pedicure and a shellac manicure.
As I sat down in the massage chair for my pedicure (which she turned on for me), I felt relaxed. I’ll be honest, I don’t get pedicures often because I hate my feet being touched. I usually spend the whole time squirming and I’m uncomfortable. This wasn’t the case though. As Trish went to work on my feet, she handed me two colour swatches: one for my manicure and one for my pedicure. It was a nice touch that I didn’t have to waste time looking for a colour. I was able to choose one while my nails were being worked on. After I choose my colours, she handed me a sheet that showed different pedicure options. I still insisted that I just wanted a regular pedicure and she didn’t push me further.
When it came time for my manicure, she asked me if I wanted my nails short. I said yes. I really should have been more specific though. She definitely cut them too short for my liking. You know when you cut your nails so short that you can feel that they’ve been cut? Yeah, it’s that feeling. Not a big fan of that feeling.
Both my manicure and pedicure look nice though and Trish was very polite and pleasant to deal with. The total came to $ 60 (cash) which isn’t a horrible price.
I’ll be back, but I’ll definitely specify that I want my nails short, but not TOO short.

I really like this place! Ken is awesome as are his staff. Always go for both manis and pedis.

Okay so I didn’t hate my mani/​pedi but I didn’t love it either. I was way over due for one due to just relocating to bc but I tried this place based on numerous recommendations and reviews from Unilocal were okay.
Something to take into consideration thy weren’t super busy when I arrived at 3pm today. When I was leaving they got busier so I can’t chalk this off to rushing due to high traffic
Pros: — in no order of Importance
— complimentary pedi slippers :)
–wide variety of quality nail polish, opi gel ish etc
–affordable — based on other price lists I’ve seen
–EXCELLENT customer service and friendly staff I had Trish– she wasn’t chatty but she was kind and made some conversation
–TVS that aren’t too loud so u can ignore them if need be but with captions if u can’t hear them well
— inviting atmosphere
— standard massage chairs
— foot baths were ok
Cons
— Manicure water was cold — not my liking
–Manicure was 12 minutes along I timed it and to me that’s realy short it also wasnt a well done mani just okay polish was applied well though
— my pedicure was mediocre border line bad; I still have dry skin on my feet and my polish was not painted well (see pictures)
now I know you are wondering if I got a bad pedi and just an okay mani why the 3 stars? Well the customer service was worth it and would probably allow me to try them again but just pay more attention to my end result … and there is no way I would be coughing up 55 – 85 for any of their deluxe treatments I do not think I would get my money worth
Honesty for 45 dollars I guess this might be considered okay but I’m really unhappy with my pedi. for the reasons stated above and my mani honestly was just okay. in terms that I am used to better quality services … but I would really like to stress that their customer service is pretty good. and they are friendly I didn’t feel like they were talking about me in viet the talking between technicians was actually minimal. but hey
I would at least reccomend u give them a shot.

Let me start by saying I have been going to this place for a few years. They are quick and efficient and I am usually pretty happy with the results. In the past few months though, the quality of work has really gone down hill, and you kind of get the feeling you are just another number for them.
I have been going in every week this past month to fix issues I have had with my shellac nails, often they are breaking low on the sides. The first break, they fixed with crazy glue and put shellac on the top, which I then had to go back a few days later to have repaired, this time with acrylic on top. The girl that repaired it made it so thick, I had to ask her to file it down more, even then it was quite thick afterwards. After this fix, about 5 days later, two more nails break low.
I called to make an appointment today to get a pedicure done, and asked if I could remove the shellac as my nails keep breaking. The male owner on the phone lets me know that I will have to pay $ 15 to have it removed but if I decide to do shellac again the removal is free. He then goes on to let me know that I can do acrylic nails on top of all my real nails instead so that they will not break, and then put shellac on top. How does this make sense from a business standpoint? Yes, I am sure you will make more charging customers for things they do not need or want, however in the long run you will lose money because you’re not looking after or listening to what your customers’ wants and needs actually are.
Several of my neighbours also go to this place, however they too have been commenting on the shellac not lasting as well as certain nails the shellac has actually completely come off in one go. I do not recommend this place unless you’re okay with your shellac manicure/​pedicure not lasting longer than 5 days.

I have never had any issues here and I come often. Ken the owner is kind and polite, as are the other people who work there. I have had manis, pedis, and waxing. I take one star off because I wish they wouldn’t be so pushy about upgrading your mani or pedi; you basically end up feeling bad for saying no thanks. Other than that, this place is great!

My boyfriend and I went in for manis after I’d read all the positive reviews… However, our experience was not a good one.
The nail tech cut me multiple times to the point of drawing blood. Not fun. I pointed it out to her after the first small nick but she just kept going at it in the same manner.
The other thing that put us off completely: flies*. There we were, trying to relax and enjoy our ‘deluxe manicures’ (which I don’t recommend, super overpriced– the only difference from a regular mani is this one includes a strange hand mask which feels like Vicks Vapour Rub. Borderline uncomfortable) while 3 – 4 flies buzzed around our heads. They would sit on our heads or fly around our faces, and alas, we had no free hands to swat them away with. I mentioned the annoyance of the flies to the nail techs and their response was something along the lines of: «Oh yeah, they always get in here». No apology or attempt to get rid of them. I was not pleased, to say the least.
Needless to say, I will not be going back. My idea of a relaxing day at the nail salon includes neither bleeding cuts nor flies, thank you very much.
*Side Note: it wasn’t even summer. It was mid-​October so I don’t even know where those flies came from…

Nothing special had better service and work done elsewhere. Felt kind of rushed and I asked for a design on my pedicure an the girl just started didn’t give me a choice and they didn’t look even.

Absolutely the best pedicure I’ve ever had and I’ve had many. I was stuck in new west for 3 hours and walked by this place and decided to go in. I got the deluxe pedi designed for those who want a lil more attention to their legs and feet. I was there for 80 mins. 2 leg treatments, massage, heated socks and exfoliation. To die for. Ask for Elise if u can, she’s the best!’

Good place to have gel nails done. My wife has had great service here and always came back satisfied with results from this place.

And all this time I’ve been cutting my own toenails like a SUCKER! Never again!
Yes after months of convincing Alicyn finally dragged my hobbit feet to Crystal Nails, why not right?
I’m sure as soon as my shoes came off there was an emergency meeting with the staff where they drew straws to decide the lucky winner that can work on my feet. That poor soul did not show any fear, in fact she was very friendly and did a good job at pampering me.
After about 30 minutes of shaving/​trimming/​cutting/​polishing I couldn’t recognize my feet, they looked much happier. The entire time you get to relax in their massage char (which does have a rather violating seat massage) and enjoy your tea while watching TV.
I’m now convinced, this is the only way to go about cutting your nails.

Update: The colour selection isn’t what it used to be. I’m going to a new place to get the latest colours.
Clean, efficient, good selection of colors, shellac, and massage chairs. Who could ask for anything more!

I have now ventured into Crystal Nails twice and am becoming quite the fan. This time I only got a pedi and included the orange scrub for my legs and feet. It was so great. I now have nice smooth, soft feet and legs. I kinda want to go again just for the foot/​leg massage and scrub.
The service is great and they really do give you a lot of attention and do a great job. They ar a bit pricier than the other salon I go to but so worth the extra money. This place will become my regular mani/​pedi salon.
Can’t wait to go again soon. I love pretty toe toes.

First, I’m going to state for the record that I never review nail salons. I’ve been to a bunch and have had a range of experiences. They didn’t meet all my needs (I’m blonde, need eyebrow tinting) but what needs they met? They did incredibly well.
1. Pedicure: I’m gonna get a little nasty… but let’s face it, we are all girls here (and if we aren’t, and you’re here, you obviously know what I’m talking about anyway). I hadn’t had a pedi in over a month and the girl who did my feet paid considerable attention to callus removal, which in my world is paramount to a great pedi. Granted, I felt a little bad for her, scraping my feet, but she did a fantastic job. Stellar paint job too.
2. The chairs are awesome. That is all.
3. Love the touch of a glass of tea with lemon and cinnamon. It was a hot day and yet that tea was heavenly.
4. It’s quiet in there. Except for that loudmouth who wouldn’t stfu while getting her fill. I guess there’s one in every salon though, right?
5. Got the brows waxed. Great success. Somehow, it’s not always a great success, but again, they are blond…
I’ll be back again and again because it was clea, the customer service was good and I loved my pedi. Why not five stars?
I’m spoiled by great prices on pedi’s and this was a little rich.

A number of years ago I tried this place and they were horrible. I vowed never to go back but a friend of mine was moving away and wanted to get pedicures together and this was where she wanted to go, so sucked it up and decided to try these guys out a second time.
I guess the saying goes second time’s a charm as they really were so much better than before. I got a mani/​pedi and added a lemon citrus scrub for my legs and I was in HEAVEN!!!
The staff were so nice and didn’t hurt me, which was one of my complaints last time. They have so many different colours of nail polish which includes OPI and China Glaze. I decided to get a brilliant China Glaze green that matched my Canucks practice jersey as it was game day.
I will definitely be going back there for my mani/pedi’s. Tip, it is best to make an appointment, especially on the weekends. They were even busy on a weekday afternoon. I am definitely considering using them on my wedding day :)!

I try to evaluate shops based on five criteria…
1. selection: Crystal Nails does nails– acrylic, gel, and solar. They also do regular and «deluxe» manis and pedis. I went for a mani-​pedi, so I can’t talk about their workmanship on the art nail side. But for manis and pedis, they have over 150 OPI polish colours to choose from! Quite a daunting prospect. And they are more than happy to use more than one colour, say a gunmetal grey and a sparkle over, if that’s your thing.
They also do waxing – but I didn’t go there.
2. value: I got a regular mani and pedi for $ 51 including the dreaded HST. And a lovely job it was! It included the usual cuticle trimming, callous shaving, scrubbing, soaking, filing, buffing, hot towel, and massaging, and presto, my ugly runner-​abused feet looked ready to pad down a tropical beach at sunset. I even got a cup of tea. :)
3. staff: polite, quick, and totally cool with talking or not talking. I always feel a bit awkward ignoring my manicurist, but my small talk library is limited. Something that I really appreciated is that after the polish was on and I was escorted to that dryer thingie, they didn’t rush me out the door 15 minutes later. They let me take my sweet time, ensuring that my polish was well and truly dry. Nothing worse than being hustled out the door, only to smudge your polish getting into the car.
4. uniqueness and or that «special spark»: Wellllll… no. Not really, no.
5. atmosphere: Quite, clean, nicely decorated. Something that I really appreciated is that you have the option of buying your own kit of manicure tools if you’re worried about fungal or bacterial contamination (although I did glimpse an autoclave whirring away in the back).
As for the practical stuff…
Crystal Nail’s hours are:
Monday-​Saturday 10a-​7p
Sunday and holidays 11a-​6p
As they’re in the same complex as the Marketplace and BMO, parking isn’t a problem ever.