Dufferin-Orfus Car Wash

This is my go to spot for a car wash when I’m in North York. The staff is friendly and they do a great job of cleaning my car inside and out. I got the Platinum Package last week and my car still looks great!

Very accommodating when I brought my toddler along with !!! The helped unload and load up all my belongings with a smile. I would recommend this place to anyone!

Had the Platinum package yesterday and was very pleased with the service and the results. 3 men swarmed over our car, cleaning the interior – including the mats – and soaping it for the wash. At the end the car was wiped dry and the windshield cleaned inside and out. I would go out of my way to use this place.

I usually go to a fantastic place at Royal York and Bloor. I was in the area of this car wash and pulled in. Big mistake. Big.
$ 24 netted me an experience that was simply atrocious.
I was first greeted by a man who noticed I had cashews in the car. He told me that if his son were there, he’d take them and that he wouldn’t even ask. He’d just take them. Strike 1. What else would they simply take out of your car without asking? The trust issue has already been violated with this one.
The so-​called inside cleaning resulted in having the debris contained within the front driver’s side mat being spilled all over the floor, on the left of the driver’s seat. A filthy rag was also left on my dash. Strike 2.
When the debris spill was noticed by me and had been pointed out, I was told by the guy at the other end who wipes down your car that he does not have a vacuum. He informed me that if it bothered me (?), I could return to the other side where I had entered to get it vacuumed out.
He then proceeded to wipe down my car while I sat in the car. Normal enough. He then opened the passenger side door and started to direct-​spray whatever substance that was being misted out of the bottle onto the entire door panel, not even taking care where he was spraying it.
When I asked what it was he was spraying, he told me that it was ‘shampoo’. Interesting. Any shampoo I ever used usually requires rinsing.
He wiped about a ¹⁄₃ of it leaving the rest dripping. I had to point out and ask that the rest being properly wiped up. I then noticed that the micro fiber cloths he was using were also filthy. Those cloths left a streaky mess on the inside of my windows. I then asked him to stop doing this after the front and rear passenger windows were gummed up. Who knows what remained on my door panels.
The guy then had to comment to me that I seemed upset. I told him that I was unhappy with the lack of concern. He then said to me, «You are upset. Come back, don’t come back, I don’t fucking care». I had told him that I could see that he didn’t care, and that it was evident from the foul language used towards me without any provocation. Strike 3.
Here is what else you DON’T get for $ 24:
— Dash is not wiped
— Insides of windows and windshield are not cleaned — they are made dirty
— Staff members that are completely inept where customer service is concerned
— Extreme lack of a well run and managed operation
Any 5 star or positive reviews that are found online about this place must have been written by the owner/​manager. This place is an absolute joke. Never again! Stay away.

Don’t waste you’re hard earned money at this place. Bought the Platinum package, did a lousy job inside my car for $ 24, if I ever go again, it will be for the exterior wash only… MAYBE…