McNally Auto Service

Best service anyone can get at an auto service shop. Great, fast, and extremely reliable service. Came in for a fast job, but if I need any further work, wether small
Or big, I’ll definitely be coming here. Very professional staff. Thank you!

I’ll start off by saying Charlie and the guys at McNally Auto are pleasant and generally courteous people. That said, Ive really lost my trust and faith in their service. Since acquiring our second hand 2008 B200 Turbo we’ve continued to have it serviced at McNally as the previous owner and the multiple online auto forums gave me no cause to think otherwise. Generally the quality of the work has been fairly good, my main complaint is while they are cheaper than the «Stealerships», they still aren’t exactly affordable. Factor in the fact you’ll constantly be upsold and convinced you need repairs in addition to what you’ve come in for and things start to go south from there.
The last straw for me was taking my car in for a scheduled servicing ($ 300 btw) and then being told that they’d discovered I needed a new CV Boot for the front right side. I agreed to the repair and said I’d bring the car back in 2 days once the part had arrived.
The CV Boot is just a cover that goes over the drive axle and keeps dirt and such out. The part itself isn’t expensive ($ 60) but the labor is. The front wheel drive shaft and steering linkages have to be disassembled to put the new boot on. So it’s a 4 hour job to take the front end apart to put this boot on. Again, I understand and expect this. What I cannot understand or except is that after ripping apart and re-​assembling the front end is that Charlie can walk in and say that he notices that the alignment on my car is now off slightly and I need a separate alignment at $ 125 done in addition to the $ 490 I just paid to have a silly rubber boot installed.
You just pulled the front end apart and reassembled it, naturally the alignment is now off, why would you not re-​align the front end as part of the CV Boot installation and just add it to the labor? It should have been included as part of the CV Boot installation! I decline the «small» alignment and get my wife on the case. She calls and speaks with Charlie who insists that it should have been explained up front that an alignment was going to be needed after the CV Boot installation was done (it wasn’t). No settlement or compromises on the matter have been made since.
As a result of this (and a few smaller incidents not worth going into detail about) we are now looking into a few new shops to work on our beloved Merc.

Just had brakes and oil change done on my 07 335i. Great price. Kind people. Gave me a ride to work and back.

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Just back from McNallys Auto Repair located in North York. I own a 1988 Mercedes 560sl. I had two small jobs done and Charlie handled them like the true professional he is. From the entire staff to Charlie himself I couldn’t be happier with McNallys Auto. I would not hesitate to recommend his shop for any automotive repairs especially foreign cars. I should also mention the large repair (timing chain) on the same car that Charlie did last year.
Excellent job, car runs like new. I am very happy to have found a shop that I can count on to keep my vintage benz running like new!!!
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

Reluctantly, I write this review. It’s based upon two essentials, I feel, that must be present in one’s choice of an auto servicing mechanic shop that here are woefully lacking. Competence and trust. My experience: My Benz needed to have a relay for airbags replaced in its front seat. It took FOUR separate visits and several months to get this accomplished. Received such excuses as ‘they sent the wrong part’. When they removed the driver’s seat the first time they broke the door of the compartment on the seat and broke some moulding on the back of the seat. They left broken moulding on floor behind seat with a couple of bolts on the floor for good measure. I didn’t like getting my car with bolts on the floor that hadn’t been reinstalled. They also put the broken compartment door back in place so it wouldn’t be noticed until used. When i first opened the door, it fell on the floor. This is type of trick my kids used to pull when they were six! When in for servicing the same problem the second time i complained about the broken door and they said they would fix it. They put some epoxy on the hinge in a feeble attempt to repair, noting and voicing that the repair had been done ‘free of charge’. Thanks. It lasted two minutes. The third visit they properly fixed it. Competence and trust. When they so blatantly cut corners on items clearly visible to an owner how can i be assured they don’t do the same on repairs under the hood that i don’t have a clue about?
Next, with adequate booking there is a loaner car available. Deal is you return loaner with same amount of gas as was in it when you got it. Fair enough. Each and every time i used the loaner i returned it with more gas than received. On latest occasion they had me sign saying there was ¼ tank of gas before i got the car. In fact, there was less than ¹⁄₈ tank and i had to immediately fill. I should have gone back to clarify and rectify that oversight but didn’t. I returned it with considerably more than ¼ tank and when asked if i put gas in it i said i returned it with much more gas than was in it when i received it and then I voiced that the amount had been mistakenly indicated on the form i had signed. Not one word in response form owner’s wife. Not one word. She turned her back on me and walked away. I said to myself that there must be better available.
Four times is too much to fix what should be a simple problem. When challenging them with this, i was met with defensiveness. Not once did i receive an apology. It was ‘not their fault’! I guess i sound like a difficult customer but i truly try to be reasonable in all my dealings with everyone. I don’t tend to have problems with people. I will, however, stand up for myself.
Their attitude sucks.
The last time i was faced with a $ 1600 bill for that item and other things that needed to be fixed. Or, so I was told. My trust in them has completely evaporated. Internally I questioned whether or not i was being upsold for work. Perhaps not but i can no longer be certain. We are so vulnerable when dealing with mechanics. There must be ones out there in whom i can better place my trust.
Again, check my reviews. I am not a negative person. But do think twice about choosing. McNally Auto Service. I’m giving them a pass.

Took my car here after reading great things about them on Benz-​World. I needed to get my front brake pads, rotors & wear sensor changed so I got a quote from them and they came about $ 125 less than the dealer wanted. Also I was in and out in 1.5 hrs and the dealer wanted me to leave the car all day. They also mentioned they will do all regular maintenance for way cheaper than the dealer (like 75% less!). I am giving a 4-​star since it is only my first time there and with maintenance it is tough to say right away if a job is great but after some future visits if this continues I will probably bump it to a 5-​star.

I’ve been going to these guys for a few years, on a recommendation from a friend who also owns an old import.
These guys do fantastic, quick work, and are quite honest. They will tell you when something can wait, or if it’s a safety issue and needs to be fixed right away and will find used parts for you if requested.
Minus one star because they’re not the cheapest place you can go to. On the bright side, you get what you pay for. If they fix something, it stays fixed.
Also, they’re right near Downsview station and will pick you up from the passenger pick-​up if you need it.
I’d recommend these guys for any car, really, but European cars especially.