I’m starting to understand why this place has a 2 star rating. Poor customer service and was placed on hold for 10 minutes plus! Eventually hung up and moved in to another store.
Jenny N.
Place rating: 1 Toronto, Canada
Decent prices and good deals, but it took me 20 minutes to find anyone to help me. I went in looking for a new pair of trainers and the wait was laughable. I had to ask for an 8.5 instead of a 9. When someone finally brought me the 8.5, the right shoe was a 6.5. I spent 45 minutes in this store waiting. The staff don’t seem to have much of an idea about the shoes they sell, either. Bad service.
Elaine K.
Place rating: 3 Markham, Canada
I came here to buy some stuff on sale. The good: The items that were said to be in stock online, WERE indeed in stock. The meh: The staff seemed a bit annoyed and frazzled, and the whole time I only saw 2 people on the floor of this GIANT two-level store. They got me the shoes I needed, and were helpful, though. The good: The checkout guy was super gregarious and friendly, and kind of made my day. So they have a pretty good selection of items from shoes to specific sports wear to outerwear, and with the crazy deal going on, the prices were good. I walked out with two pairs of shoes for $ 130 taxes in.