Vivianna Day Spa

I love this place. I’m here nearly monthly for their amazing facials with Narges and used to see Dahlia routinely for a Brazilian wax before I started laser hair removal.
A close friend of mine referred me to Vivianna’s spa after a rather poor Brazilian experience at a nearby spa which had low prices. Imagine my delight to discover not only does Vivianna’s spa has the best Brazilian deal in the city (a package of 3 costs you a mere $ 60 — that’s $ 20 per wax!!! Please remember to tip based on the regular service price though.) this spa also has amazing shellac and facial services, are top-​notch professional, clean, always on time, and easy to book with.
I can’t recommend Dahlia enough for her quick, efficient, and relatively pain-​free brazilians. She is an absolute gem in this city and is an expert at her craft. Similarly, Narges gives the most amazing facials. I always fall asleep during her neck massages and come out of the spa glowing from the inside out.
If you’re looking for your forever spa, this is it!

I started coming to this location after deciding to try it out after one of their GroupOns for facials. I’ve tried other routes to try out spas, and largely left disappointed. Vivanna completely converted me after one visit!
I decided to save my voucher for a pre-​Christmas treat. I came in and was promptly offered a glass of wine by the front desk, which was thoughtful. I was then offered to either keep the wine or get some tea before we moved into a private room. The employee asked what type of facial I wanted, and got down to business. She was incredibly thorough and detailed — there was no skipping steps or rushing. She clearly took her time. I felt completely relaxed as the procedure went on. She gave me some skin care advice at the end but never tried to push products onto me, which I appreciated!
The next time the GroupOn for the three pack of facials surfaced, I decided to buy it to share with a girlfriend for a girls spa day, and then save the third one for myself. The staff were flexible about booking us together, having us side by side in one of the larger rooms. This is a full day spa experience — they give you a robe and slippers, offer you tea, etc.
I was then encouraged to follow them on Facebook for their offers, which I did; I began seeing the $ 25 shellac offers, which is a deal you simply can’t beat, considering the most basic places will easily charge $ 30 in Ottawa. If you sign up for the email list, the owner will regularly email out perks, like $ 10 gift certificates. You can’t stack this onto an existing offer, but the thought is still nice.
I’ve also gone for their spa specials, where you can get a mani/​pedi paired with a facial. The only snag I experienced during this was a scheduling error wherein the staff member ran a little late, so they had to hustle to get my mani/​pedi done in order for me to move to the facial. However, the work was well done regardless. Even with a special price, I still tipped on the full price, which is a general rule of thumb for me.
I have to say, it’s pretty impressive that the staff actively look for ways to save you money as you’re checking out. It’s a small gesture, but it’s kept me coming back. I’ve never been disappointed in the quality of services, and I’ve even recommended the spa to friends.
It’s a nice little oasis — definitely try it out and keep an eye out for a special if you want to get a taste of their offerings!

I went here knowing nothing about the place and was super super impressed and I am already looking forward to my next appointment. I highly recommend this place

I have only ever been here for waxing but after discovering it nearly 3 years ago ive never been anywhere else!
They are super quick, so professional and always try to fit you in last minute if they can.
Recently purchased offer voucher for shellac nails as they have a huge range of colours and any they dont have and you want they will get for you. Cant wait to get it done.
Wouldn’t hesitate to go here for any beauty service. Owner is pretty much always there which i think is great!

The customer service wasn’t great. I felt so rushed and unimportant.
I got a groupon for a brazilian wax and from the moment I entered the spa to the moment I left I felt incredibly uncomfortable.
On the day of the appointment, I was called 3 hours prior to my appointment to see if I can reschedule because it was not possible to get it done on the day I had it booked. I got it rescheduled, and when I reached there, I was not treated with the same respect the other clients were. I was asked to wait for over 10 minutes while the clients that came in after me were tended to first. when it was time for the wax, they changed the esthetician after I was given a friendly esthetician to an older woman who thought I questioned her skill when I turned around and asked if she was doing my wax instead.
She did not wear any gloves and used her bare hands, which was when I wish I had gotten up and left. Unfortunately, I did not and I regret it. She did not go over after-​care procedures or anything, and I was left feeling like they had to «squeeze me in», when really, they were the ones that had called me to reschedule.
Never going back here ever again.

I came to the spa on a deal for a brazilian and have been back so many times since. Sonia is great! She is fast, sweet and gets the job done. The owner is a bit odd and she quizzed me on who told me about their free touch up service. If you don’t want customers to go for free touch ups don’t offer it.

Come for the student deals, stay for the sugaring.
I have been to this location twice. The first time was on a Groupon for a 30 $ facial. It was brilliant and I splurged and paid the extra 40 for a brazilian wax. The brazilian was ok, but I found out Sonia does sugaring. A month later I came back, and after my experience, I am never going back to waxing. Sonia’s sugaring is the best. 7 mins, no lecture (see my post about biogenie) and great results — and it’s not burned, red and painful afterward!
After my first visit, Vivianna herself handed me a coupon book and told me I would get 30% off every visit as long as I was a student. That means my sugaring only costs 35 $! That’s the cheapest brazilian in the city people, and I have been to Le Spa, the Loft, Perfection, Biogenie, and Hull for waxing.
I am now a regular Vivianna sugaring customer.