White Spot – Port Coquitlam

The owner is rude and they screw up your orders. Worst location ever.

LOUSY BREAKFAST SERVICE — EVERY TIME!
I’ve been there on several occasions for breakfast — the worst, impersonal, unfriendly service every time. Tried to sit in different sections, but every time appear to get the same waitress with such a «could-​not-​case-​less» attitude I have no idea why it is she’s become a waitress in the first place. Others complained about her also. No Manager around, no supervisor, nobody!
Won’t be back!

It’s a chain restaurant so there’s really no surprises here. We went there on a Sunday morning for breakfast. I guess it’s spring time, our booth was also accompanied by two giant flies. We told the waitress but she didn’t do anything about it… thank goodness the flies were just minding their own business too.

I’ve been to this restaurant a number of times, I’ve not had the experiance other diners have had. Maybe I’m just lucky.
I dunno, its White Spot, it’s kinda hard to mess up.

Went here for breakfast for the first time last weekend as it was recommended.
Food:
Got the generic breakfast — eggs, pancakes, bacon sausage w/“smashed” potatoes. Will admit the sausage was good compared to a lot of other restaurant breakfast sausages I’ve had, and the pancakes were good (hard to really make a bad pancake, though) but that’s about it. Scrambled eggs were bland and the fancy «smashed potatoes» tasted like they were cooked the night before and reheated in the a. m
Waitress (Amanda… Sorry! That’s how I roll!):
Our waitress acted like she was depressed and lethargic! Talked like she was half asleep, couldn’t hear her, seemed like she’d rather be dead than doing anything else, and just overall made the experience very dreary. And when she was billing us out, she just dropped receipts on the floor and left them there! There’s no say she didn’t notice! *cough*LAZY*cough* Was very pathetic.
Restaurant:
D-​I-​R-​T-​Y. There was lettuce on my boyfriends side of the bench, and there was food spattered on the wall beside us. keep in mind this was at 10a. m, not really early enough for it to have gotten that messy. (Besides, even if it was 10 PM it shouldn’t have been that dirty!)
Clean up after, it’s your job!
Otherwise:
I really liked the strawberry and whatever smoothie… I will get it again one day. (At a different location…)
Overall:
1) Won’t be eating at this location again
2) Won’t be eating breakfast at ANY white spot any time soon. (I’ll stick to my chicken burger, fries & triple-​O sauce. They’re always ¹⁰⁄₁₀)

Super slow service but the food was great. They gave us a good amount of food and were prompt with refilling our waters and offering french fry refills for my husband. We had a good seat in the corner away from the crowds. Baby was content in her high chair and the manager came by and commented on how cute she is.
I had the BC chicken burger (My Husband took the bun to make himself a french fry sandwich… so strange… but I’ve never tried it so I guess I shouldn’t knock it.) with no cheese and sweet potato fries with regular mayo instead of that chipotle junk. (Not sure why everyone is obsessed with chipotle lately. It tastes like something died in the dip.) The fries were seasoned really well and nice and hot. The coleslaw at Whitespots always tastes not as fresh when I go there for later dinners. They must make up a big batch in the afternoon and serve it all evening? Not sure. The chicken with bacon was yum in the tum.
Other times I have been here the service has been slow but the food is always good and the people are friendly. And the Yam fries are deliciousness that I wish I could eat every day.

Seating was dirty and fabric ripped. Presentation if pirate pack was weak. Food was decent but we were seated in section by the door which was freezing, despite their big fireplace being on. Clue: don’t sit people with babies and toddlers in this area! They need to deep clean this place, add weather stripping to front door. Go to the mcdonalds next door with the play area if you have kids and save some money.

I never thought I could ever give a bad review on our little Canadian gem, White Spot… but the management and service here is so terrible… it is hard not to.
Judging from other Unilocalers and other review sites (
) this location seems to provide A+ on bad service. You’d think after all these complaints and reviews they’d do something about it, but I guess they could care less.
Regardless, lets dive into this bad review that it deserves.
The S/​O and I were craving a White Spot brunch and came here yesterday on BC’s first Family Day. Given that it was a stat holiday we were prepared for a wait.
We stepped into the resto just before 1PM, saw a few groups (a couple or 2, 2 – 3 families of 4 – 5) ahead of us, but was relieved to see 5 – 6 empty tables and booths available. SCORE – we beat the crowd somewhat! We left our names with the hostess and stood near the front as we assumed our names would be called soon. Then that’s when it all went downhill.
5 minutes passed and I noticed nobody was getting seated even though there were PLENTY of tables and 2 person booths available. More families and couples were starting to come in and this time, the hostess quoted them a 20 – 25 minute wait. And when groups asked about sitting at the bar (Which was EMPTY with only 1 couple at the bar and another couple sitted at a table) the hostess replied «There are other patrons that are waiting to be seated there but I’ll put you down for the bar if it comes available.»
Another 10 minutes passed and by now I’m getting a little bit impatient. THere were 2 empty 2 person booths that weren’t filled and by now my S/​O and I were one of «first» couples on the waitlist that were still waiting. So I asked the hostess if the booths were empty and if we could sit there. She replied with «They’re not open for today. but don’t worry we got a table for you soon.»
I just nodded with annoyance as another couple came in to put down their names. The hostess gave the same response that it would be a 20 – 25 minute wait and the couple asked if they could sit at the bar. Of course, the hostess replies with the same damn reason that others were waiting for it.
As the couple walked off to the sides to wait, my S/​O heard the gf say «.there’s barely anyone in there with 3 – 4 seats [available].»
Oh and not long after that (by now I’ve waited 25min), a family of 4 got seated at a table that had been empty since I got there. This was the last straw.
Luckily, the manager was walking around the resto and as if the gods above were aware of my frustration, he strolled right to the front where I just laid it all out for him.
Me: Hi, are you the manager.
Manager: *Nods*
Me: Hi, great. Okay, so what’s with the wait?
Manager: *Looks surprised as if he has no idea what I’m talking about*
Me: Yeah, there are plently of tables available as you can see so why the wait? That family just saw down at a table that has been empty for almost the past half an hour I’ve been standing here.
Manager: I’m sorry miss for the wait…
Me: And those 2 person booths have been available to couples this WHOLE TIME so why wouldn’t you open them for service!!!
Manager: Oh I’m sorry miss, we’ve been busy and these empty tables just needed to be wiped down before we could seat anyone. Your table is available now so we can seat you. I’m so sorry for the wait.
What a shitty excuse; So he’s basically telling me that for 25 minutes nobody could go over to the empty tables and WIPE the countertops??! He made patrons wait for almost half an hour for a table that just needed 5 seconds of care!!!
How about he just own up the fact that he did a poor job at managing his team and not have enough staff on hand on a FREAKING STAT HOLIDAY???
By now my S/​O was starvingso we just shook our heads and followed the other hostess to our seats to the bar/​lounge area. I wanted to be done with this and just eat. WHATEVER! All the while I was walking, I was fuming but told myself this couldn’t get anymore worse than it was. I.WAS.WRONG.
I was kinda trailing behind and when I saw my S/​O stop, I knew something was wrong.AGAIN. I kid you not, the hostess had seated us at the lounge’s «Couch» area with a mini table where you’d have to hover to eat WHILE there was a real dining table right next to it. I DIED. I FREAKING DIED. Of all the tables that were available… they placed us at the last possible seats ANYONE should be at unless a restaurant is packed FULL. IT was not. What the eff is wrong with this location?!
The hostess THEN sat us down at the real table and apologized over and over again and said how she’d be right back to wipe this table down (because it hadn’t been wiped down for 30 minutes of course) and placed our menus infront of us. I looked at my S/​O and said we needed to leave.
Which we did. To the White Spot in Sunwood Sq (Coq) which was 100x better.
DONT COME HERE

The portions were much smaller than any other white spot we have ever been too, so weird. Took them 20 minutes to bring our desert and the presentation was awful, just a piece of apple tart as small as one table spoon with nothing on the side, it was more like McDonald serves you desert than something you expect from white spot

I like it here. Have gone a few times after some inconsistency with the Coquitlam location. Consistency in inconsistency I guess. Burgers are great, shakes are great sometimes, mediocre others.

I’ve ordered take out many times from this location and it has NEVER been correct despite the quality check sticker on the bag. I’d love to think it’s just an unfortunate coincidence that they can not get my order right however, there’s always someone else there having a problem with their take out order as well!
The only thing consistent is that they can’t get an order right.
So too bad because I love the white spot burgers but after countless errors it’s not worth the frustration. My gratitude to the staff for saving me countless calories!
Curious as to where the staff is going when they check on your order because they never return?

I’ve had burgers from White Spot from many of their branches all over the lower mainland, and the only reason im giving this location one star is because my fries and burger came cold, really cold. They must have been sitting for a good 20 minutes before they got served, which i thought was unacceptable. For the servers to even send out a burger that’s cold is just disappointing.