20 reviews of Fraticelli’s Authentic Italian Grill
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Joanna L.
Place rating: 5 Richmond Hill, Canada
Great food and service. Their tiramisu is one of the best ones I’ve had. Their tartufo is also very good.
Holly G.
Place rating: 2 Markham, Canada
I’m giving my most recent experience here a two star. I would have given zero if it weren’t for the excellent customer service. However, when the food is lacklustre and you are charging premium prices no wonder the restaurant was not busy. The server was awesome and attentive her name was PJ she made sure we were well taken care of. We started off with some bread that was nice and fresh along with olive oil dip. We ordered the kid’s spaghetti and meatball, penne arrabiatta, and a egg noodle special pasta. When the kid’s spaghetti came it you could tell the noodles were overlooked and just stuck all together and there were two meatballs on top. My daughter only ate the meatballs and the rest of the pasta was left enough said. The penne arrabiatta was ok in that it was spicy and had chicken, but the sauce itself was very thick and sticky. It was very pasty if I had to describe it. Lastly, my dish came and there was egg noodles, mussels, Italian sausage and broccoli in a saffron sauce. The eggs noodles again weren’t cooked right and the«fresh» egg noodles were stuck together and the sauce was subpar. The mussels were good but the sausage was so so and I tasted some grit in the pasta probably from the mussel. Bottom line: save your money and go some where less expensive. For an upscale Italian restaurant it definitely needs to re vamp it’s quality. Customer service they have down pat, but without the matching food to deliver on the experience it falls short.
Clement R.
Place rating: 5 Toronto, Canada
Decided to come here for dinner with my friend. The atmosphere is always great and food has decent portion. I ordered the Pappadelle Alla Bolognese and I love how the noodles were cooked to perfect al dente. Sauce was just right in flavour. Our server always checked on us to make sure our needs are met. Oh, must try the tartufo for dessert!
Karen M.
Place rating: 4 Markham, Canada
I asked for lots of fresh grated Parmesan cheese on my Spaghetti Carbonara; I love cheese! I really liked the texture of the stringy hand made spaghetti. It was like comfort food and very al dente! I also liked the double smoked bacon slices within the spaghetti. I wish there were more egg and caramelized onions in the dish though and even more cheese would have made the dish come together more in terms of flavour. When comparing this pasta dish to the one that we all had here on our first visit(a creamy fettuccine seafood dish that was on special that night), this one pales in comparison. Nevertheless, I still really enjoyed the quality of the pasta here! :)
Mohsin R.
Place rating: 4 Newmarket, Canada
Good food, ambiance. Liked their seafood chowder. Had good amount of salmon morsels. They also had pulled lamb on a bun with a fried egg sunny side up on the top… Very delicious…
Jennifer K.
Place rating: 3 Markham, Canada
Thanks for the $ 20 off coupon from Fraticelli’s via Email, I got to come back and give them another try. I love the idea of having a feature menu as the regular menu had not been changed for years and I always like the try new things! Lamb Shank($ 31) was so tender and tasty. I love the Parsley-Mint gremolata garnish and being braised in Chianti gave it a more complex flavour. Fettuccini Gamberetti($ 20) was just so pretty in Green with the help of pesto sauce and baby arugula. Love the plating! There was no hostess at the front when I walked in and waiting in the front for over 5 minute until one of the wait staff noticed me. I could tell the restaurant was really understaffed. But good to see that the place was busy.
Gemmy A.
Place rating: 3 Richmond Hill, Canada
went in for Winterlicious last night. the atmosphere is great and the service started off lovely but then as the night went on. our server cared less and less… we had the Lasagna and Mushroom Risotto. Risotto was pretty salty but still acceptable. don’t think I’d go back when there’s so many other choices though…
Sharon M.
Place rating: 4 Markham, Canada
It was my first time here and let me say their impeccable service really left a great impression. First of all, my boyfriend and I had a $ 15 off coupon that was sent in the mail which prompted us to give this place a try in the first place. Unfortunately, it was expired. The owner came out to personally greet us, ask us if it was our first time there, and generously gave us the discount anyway. What a great start to the meal. We then proceeded to order. To start, we got the cheese fondue. Wow, this plate is literally a plate of carbs. Garlic bread, flat bread, and thick cut fries served with a warm bowl of different white cheeses. It was extremely filling but delicious. Then came the entrees, a lobster pizza and an aragula salad with salmon. Both were really good. The lobster on the pizza was so flavourful. The only thing I was not a fan of was the wait time in between the courses. It was really really slow. Hopefully, that was an anomaly. Also they were very courteous about it, having a server come out and personally apologize for the wait, so that made up for it. We didn’t even try for dessert, we were stuffed, but we did share an alcoholic pear cider which was refreshing and big enough to share. I loved this place. Décor was very nice; casual enough to be relaxing but elegant enough to make it special.
Anthony N.
Place rating: 5 Richmond Hill, Canada
The grilled salmon was divine. Its made over a wood fire and the difference was noticeable. I have the house wine(white). It was nice but i am no wine snob. For desert i had the Tartufo gelato.
Ryan H.
Place rating: 4 Markham, Canada
I can’t believe I haven’t done a review for this place yet! Been here numerous times, and gotta say that I enjoyed it every time! Decided to come here again after a long while, and had a really good meal! First off, the interior design and décor was beautiful. With a modern twist on a classic design, it gave a sense of a true Italian restaurant with modern lighting! There was jazz music playing in the background as well, which is always a plus in my books. Everybody loves some Franky! One of the amazing things about Fraticelli’s is that they have an amazing featured menu. It changes every once in a while, but offers different dishes you don’t get to try often. Once I had a mahi mahi that was magical, and last night they had a swordfish(which I didn’t order due to the price). The items are typically more expensive, but if you go for it, you definitely won’t be disappointed. We decided to go for an Arugula Salad, the Penne alla Vodka, and the Meatballs al Forno to start. The meatballs are homemade, which is always a nice touch, and came with 4 little meatballs in a tomato sauce. The meat itself had a strong herb taste and a little on the tougher side, but paired very well with the tomato sauce and cheese on top! The Arugula Salad my friend got was very generous, with a lot in the bowl, especially the cheese and chickpeas. My friend chose to add in salmon, and it was cooked nicely to a medium. The Penne alla Vodka was really good, with bacon and onion cooked in with a creamier sauce, it was done very well. For dessert, we shared a Chocolate Tartufo, which was really good as well. A nice decadent chocolate covered in cocoa powder made a nice contrast between the sweet and bitter. The service was very good though, with attentive and informative servers, they really understood their menu and was able to give some nice advice and recommendations. Would definitely consider coming her a little more in the future, as it has been a while!
Andrea L.
Place rating: 2 Richmond Hill, Canada
Awful service, unfortunately the good food here does not make up for the unplesant experience. First off, I have been here several times but sadly will no longer be coming back to Fraticelli’s. My first experience was pleasant, the server started us off with warm bread and olive oil/vinegar and the mushroom risotto is great. The interior décor is very warm and the staff are dressed very uniform. My last(and most recent) experience, we were not offered any bread, our server never came to check up on us at all during our meal, and, to top it off he never offered us the dessert menu for after-meal desserts/beverages. Overall, for the price(~$ 20+ per entrée), I expect a lot more, including consistent food and good service.
Nada S.
Place rating: 2 Mississauga, Canada
My dad and I popped in here to grab a bite to eat! Sadly we were very disappointed with not the service but the quality of food. My dads veal sandwich was over cooked the bread ding of the veal being burnt as well as the bun being very dry. My dad has had his share of authentic Italian veal sandwiches and he didn’t even finish his because he couldn’t eat it. The server was very nice and checked on us regularly. Although when we brought to her attention the overlooked veal and even showed it to her on the plate she simply apologized and said she would bring it to the kitchens attention. We would have appreciated it if she had spoken to a manager perhaps and made some sort of small adjustment to our bill, but this was not done. That was also a little disappointing. None the less we paid our full bill and went on our way. I should mention this was lunch. This is not to say that perhaps their dinner kitchen staff is more competent. My review is simply for the lunch experience we had.
Tracy D.
Place rating: 4 Toronto, Canada
First time here and it was a good experience. Our waitress was knowledgable on the menu and very nice to us. I ordered a spicy penne pasta with grilled chicken. It was served piping hot which I love! I expected more pasta options. I didn’t see any with seafood, but maybe I missed it on the menu. They had steaks and risotto. A fish dish was the special and a lasagna. The restaurant had lots of booths which I really liked too.
Stephanie L.
Place rating: 4 Richmond Hill, Canada
We had received a $ 20 coupon in the mail so my family decided to try it for my parent’s wedding anniversary. The décor looked like your typical chain restaurant, spacious seating with dim lighting. It restaurant focuses on a full italian menu and had a good selection. The meal started off with bread and olive oil. The bread was seasoned with spices and very flavourful, but was a tad salty. It was hot and soft, like it was fresh from the oven. We had ordered the Crab Arancini and the Antipasto board as our appetizers. The crab arancini are like fried risotto balls and it came out piping hot! It was crispy on the outside, and creamy on the inside. It was a perfect combination of textures. It came with a tomato pomodoro sauce and an aioli dip, which only added to the flavours of the dish. It was my favourite part of the meal. The antipasto board came with meats, cheeses, olives, grilled veggies and pieces of crostini bread. It had good variety and great to share. For our entrees, we ordered the special for the night, which was lasagne along with the mushroom risotto. The lasagne was a sizeable portion and each layer was filled with cheesy goodness. The tomato sauce was a good balance to the richness of the dish. The risotto, despite the poor presentation was very tasty. It was a tad undercooked in my opinion, but the flavour was good. Lastly, the server was very nice and had given a free ice-cream dessert to celebrate my parent’s wedding anniversary. It was a very nice gesture by the restaurant. We had ordered everything to share, since we are not big eaters and the server was very accommodating. Despite being a little pricey, I would definitely come back again to try the pizzas and the fonduta fratcelli(cheese fondue).
Debbie P.
Place rating: 2 Toronto, Canada
We received a $ 20 coupon in the mail so my family and I decided to pay a visit and try out this restaurant. I came in without much expectations but I was still quite disappointed. to start we ordered an appetizer: Crab Arancini($ 10) there were many reviews highly recommending it so I decided to give it a try. It was essentially deep fried crab meat risotto balls. Not only was the food not hot but i could rarely taste any crab and it just tasted like a fried rice ball to me. My brother ordered the mushroom risotto(17.25). i couldn’t believe the way it was served, worst presentation ever. it was just a splatter of risotto spread flat on a plate — if you are going to serve a dish without sides or something solid, i would suggest you putting it at least in a bowl to make it look a little nicer. in terms of taste, it lacked flavor. My dad ordered one of the linguine specials for the day — his dish was good, served with lots of veggies and the pasta was lightly dressed. My mom ordered the chicken alfredo fettuccini(17.75) — i thought there wasn’t enough flavor in the alfredo sauce and the pasta was not soft enough — could have been cooked lightly longer. I ordered the Lobster Pancetta pizza(17.50) i think my dish tasted the best the entire night. i liked the thin crust and sauce, but i felt like there were too little lobster pieces. One thing that i disliked the most was ALL the food dishes were NOT hot, just warm yet we waited quite a long time for our food.
Yvonne C.
Place rating: 3 Markham, Canada
sounds like a typical chain restaurant along the lines of canyon creek, etc. but boasts a 100% italian menu. the LOBSTERPANCETTAPIZZA with tomato cream sauce comes on an ultra thin, really delicious crust — balances crisp and chewy nicely. THere is only just enough sauce to prevent the pizza from being dry; lobster pieces are few and far between, tiny when you do come across ‘em. Crust is salted, a little bit too much so, but a little salt did make eating pizza bones enjoyable. appetizers all sounded pretty tasty; settled on the FONDUTAFRATICELLI — a 5-cheese dip with pita, bread, and polenta cakes. This most definitely is one of those all-beige-meals-that-is-pretty-tasty-but-you-know-you-shouldn’t-be-eating. Polenta cakes were fried fingers of polenta and really satisfying on their own. bread was fresh. dip best enjoyed warm — i.e. before it cools and congeals. Garnished on top were wo cherry tomatoes to trick you into thinking that the dish is remotely healthy. more free bread on the side rounded out our carbo-loading adventure. it’s so flipping hard to turn down fresh bread. so. hard.
Chris C.
Place rating: 2 Markham, Canada
Even though Jennifer K. gave it two stars I had to go give it a try because of all the reviews. I really regret coming here and should have listened to Jennifer K’s review. Service was amazing but the food was below average. Meal comes with bread as appetizer. It wasn’t a garlic bread but but very similar. Chicken Alfredo fettuccini $ 17.75 — portion is very small. Tasted very bland with no flavor. Pappardelle alla bolognese $ 17.25 — same comments as above. Rib panini and soup $ 19.75 — not on the menu but one of their seasonal specials. The rib meat was boneless and very tender fall off the bone. The seafood chowder soup didn’t have any seafood that I could visually see but had a nice flavor to it. This was best dish that was ordered. Steak panini $ 16.50 — comes with a arugula salad. The meat was really tough. If trying to eat this with your hands like you would eat any sandwich then good luck because the meat was so tough it was impossible and became very messy. This sandwich had to be knife and forked. A very disappointing meal and especially for the price they charge I really was expecting much more. The food gets a 1 star and the Service gets a 5 star — I know this doesn’t average out to an overall 2 star review but the food just ruined the experience altogether.
Phillip S.
Place rating: 3 Markham, Canada
Though the reviews for this place can cause a detterence, I’m sure everyone has their reasons. Both Iriana and I came here Friday night after the Markham Jazz fest to lightly indulge ourselves in some Italian food. Firstly you can’t help but gaze at the wall of wines from floor to ceiling. The décor is very contemporary, chic, high ceilings and beautiful chandeliers. Our server, and the service was approximately a 4⁄5 The food. aka the WORKS! We shared their Fritto Misto; fried calamari, fennel, shrimp, and zuchinnis, this dish was an overal 3.5÷5. I found that there was a lot of batter on it, but nonetheless there was flavor in this dish. Mains we had their Fiorentina pizza which came with a shareable caesar salad. We both came to an agreement the pizza was good, but not overly impressive, as the distribution of ingredients on the pizza was off. The salad was good, just wished they put more cheese… again its a personal thing. Overall rating for this dish was approximately 3⁄5 For drinks I had their chianti classico :) nom nom… Would I come back, yes to try something different…
Jackie W.
Place rating: 4 Markham, Canada
I am very surprised to see many bad reviews for this restaurants. I came here twice so far within the last 6 months and both time I had a wonderful good time at Fraticelli’s. The server that was serving us did say they had new management around more than half a year ago, so maybe the foods are a lot better than previously. The decoration in this restaurant is nice, although I have to say it was a little dim, but it didn’t bother me that much. My most recent visit is when they were having a special lobster menu and they were very appealing. For a dinner for three, we ordered the following items: Calamari Alla Griglia — appetizer Lobster Bisque — appetizer(soup) Caesar Salad — appetizer Americana Pizza — Main(Pizza) Chicken Alfredo Fettuccine — Main(Pasta) Pappardelle Alla Bolongnese — Main(Pasta) That is quite a lot of food for 3 people! Out of all the food above, I was most impressed with the Grilled Calamari(Calamari Alla Griglia), Lobster Bisque and the Bolongnese. The salad is average, but the pizza, I thought it was very dry and I prefer the Pizza Hut style pizzas! The calamari was displayed very nicely and with the sour sauce on top, it created a good chemistry. The Lobster BIsque had very strong lobster flavour which was fantastic for a lobster bisque lover like me. The Bolongnese sauce was great, the server did recommend us to add Meatballs on top and I did, but I thought the meatballs were not that good and if I can redo this, I would prefer eating the pasta by itself. The texture of the pasta was normal, definitely not as al-dente as the bigger name Italian restaurants in downtown such as Terroni(I wrote a review for Terroni too!) To end the night, we wrapped up with a Latte. The latte was great, but I was hoping a little bit of latte art on top. Overall, I would give this play a 4 for offering solid environment, appetizers and pastas!
Rana L.
Place rating: 4 Markham, Canada
The food was about average 3⁄5 but I really liked the atmosphere and the service was excellent ! I booked about a week in advance via open table and had no problems. We were almost 30 mins late and they still had the table for us. Of course it was Sunday and it’s probably busier on Saturdays. I ordered the mushroom risotto and thought it was tasty. The portion was quite decent and I ended up eating the whole thing(don’t skip lunch what a bad idea). Was so full afterwards! My bff ordered the same thing but thought hers was too salty. My hubby ordered the pizza but I think they put too little cheese. He had asked for extra cheese… imagine if he hadn’t. I would recommend this place if you have a large party. It’s great going to places like these w/o having to travel all the way DT or midtown. Not sure if it’s offered for a limited time? But if you let them know you’re a first time customer, they might offer a complimentary appetizer. When we got the bill, they had a feedback survey for us to complete online & you can also get a free appetizer at your next visit. But remember not to fill it out until you’re actually going cuz it expires in 2 – 3 weeks. Lots of parking.