Adventures Abroad World Wide Travel

I just returned from a marvelous trip to Japan with Adventures Abroad. In a country where few speak English and customs are very different from those in the western world, our trip leader, Chris Tripodi, was a star — knowledgeable, responsible to the needs of all 20 of us, tireless, always cheerful, resourceful, an amazing selector of restaurants, and someone who moved us through a complex schedule successfully and happily. I booked the tour easily and the tour office was competent and pleasant. Ann W

Just a warning to all, do NOT use this company! This is one of the most un-​reliable companies I have ever dealt with. Firstly when you sign up for a tour, make sure you ask them if it is actually more than one tour combined. I signed up for a laos/​vietnam tour 6 months in advance that was not guaranteed until 60 days before departure. But they ended up cancelling a part of the tour {laos} because they did not have enough people just on that
I was left with half a tour, long after I had booked my non-​changeable tickets. I was never informed of this policy and on the tour I was amazed that 4 other people had experienced the same situation. I had to take the Vietnam portion since it was too late to make other arrangements. After 3 days in Vietnam, we had a flight cancel to another destination making our stay in hanoi and extra day. The flight cancellation was understandable, but they left us stranded in the hotel lobby in Hanoi and told us we would have to pay for our own accomodations! We were all stunned as our poor guide spent hours on the phone trying to resolve the situation. She informed us that we would have to take it up with adventures abroad when we returned from the trip? Our tour was uneventful from there on. The guide from Canada was lovely and the land guides were sufficient. When I returned home, I waited two weeks to hear from adventures abroad and finally sent them an email demanding a refund of my hotel room. They wrote a form letter to the group telling us to check with our insurance company for flight interuption reimbursement. Several of us then requested again our money back, and they finally decided to send us the hotel funds. From the very beginning this company lied. When they take your deposit over the internet, they dont tell you that using your credit card will cost an additional $ 250.00…seriously??? who does that? I wrote a letter to the president of the company… Mr Boycott ?, but of course he never responded. I could have purchased a tour at half the price with several other companies and not deal with incompetent people who have no idea what «disclosure» means. The tour was not unique for what we paid. please BOYCOTT this company.

Be very careful if you have too change your trip, the deposit is non refundable, if you cancel before 90 days, you can transfer the deposit to another trip within a year, but you have too pay a $ 100 transfer charge. If you cancel after 90 days out, you lose your refund with Adventures Abroad. Read the fine print, most other travel agencies, will give you a full refund, before 90 days