This is a local business that operates online only. It was nice to have found a local business as I probably would’ve purchased from a business out east. I ordered a last minute Samsung Galaxy S3 gift over the holidays and I’m sure it would’ve reached my door sooner if Christmas and Boxing Day didn’t create delays in the shipment. All in all, it took about 2 business days for processing and 3 – 4 business days to receive the package. Not bad considering the holidays. So, got the package, opened it up expecting a phone. Yes, it was there. But, it came with a plug adapter and the regular ol’ Samsung box in Arabic. Arabic??? I guess I was expecting maybe it would be in Korean or, well, English. Anyway, nothing sketchy going on with the phone. It survived shipping and works perfectly, despite having to use the adapter. I might consider ordering from Direct Canada again.