Richmond Taxi & Loral Cabs

Super friendly and speedy service! They arrived 10mins early and helped me load my baggage onto the cab. Not only that but they didn’t mind that I took my time saying goodbye to everyone. The driver was courteous and the taxis were clean and well maintained. Unlike my experience with Coquitlam Taxi, the driver didn’t speed off before I had a chance to wear my seatbelt. At the end of the trip the driver thanked me for using their service. Very pleasant trip!

These people have a monopoly on the Richmond market and their dispatch customer service reflects that. Called for a cab late one evening and the dispatcher was rude, hostile and obscene. I was forced to use them for schedule early morning airport dropoffs and the drivers were kind/​helpful but the late-​night experience left a foul taste in my mouth. There are polite are respectful ways to convey that you are having a busy night. «Are you f*cking kidding me, there is NO *immediate* pick-​up now, it’s Saturday night» (followed by a hang up) is not one of them.

Decent company, usually on time and all the drivers I’ve had were fine. The guy on the phone though, one of them really sounds like he hates his job lol, I hope one of you knows who I’m talking about!

Well. As a first time tourist to Vancouver, I was excited to find Richmond cab on Unilocal and even more excited that they had an app to call a cab, much like Über and Lyft, which I’m used to here in LA.
The app works very well. It’s not as sophisticated looking as über or lyft, but functionally, just the same.
The first time I called a cab with the app, it worked out great. The driver picked me up at the flat I was staying at in Waterfront and took me to a club about 2 miles away. The driver was very friendly.
The second time I called, I was pretty much told to never call again from my rental flat. I needed to go from the flat to Gastown and the driver gave my friends and I the 3^rd degree for calling him from the airport to take us to Gastown. As a first time visitor to Vancouver, I had no idea that the app would call someone so far away to take us to Gastown. He said that we should use Yellow Cab or Black Top for now on.

Having left downtown, I’ve been at a loss for a friendly, easy to get ahold of taxi service. These folks fulfill that role.
I called on a Friday night, didn’t wait on hold, and then when an exceptionally friendly woman took my call, she said «well of course you can have a cab to that address! We’re pleased to serve». She went on to tell me how long the wait would be, and was generally lovely.
The taxi driver was very friendly, and we chatted for the entire trip.
I totally recommend this taxi service!

I have just the great pleasure of being picked up by richmond cabs car 8 the drivers name is sultan. I highly recommend the company and driver to anyone booking for a cab company. This was the most pleasurable experience I have ever had. The driver was respectful, courteous, and attentive to his driving. Very safe and clean cab. Just down right amazing experience. Big thank you to sultan and richmond cabs.

Quick ride last night but let alone a good one, drivers are efficient and friendly but not too talkative, which I need after a 14 hr work day. Thanks Richmond taxi # 15

I have very mixed feeling towards Richmond Taxi. But I’m giving them a 4 because I spend all of 20 sec on the phone with the dispatcher and more than 20 min with the actual driver.
The dispatcher is almost always a tool. Rude, unprofessional and unwilling to help. However…
The drivers are amazing! More than once they have saved my butt from IKEA with my numerous purchases and no way of getting them home. (I don’t own a car). They are always willing to help and offer suggestions.
Time to get a vehicle from call to the car arriving is short. I’ve never waited more than 10 min.
Request a van and you’ll be home with your new loot in no time.

I woke up way too early this morning to catch a plane bound for Richmond’s south terminal airport. Here I was greeted by a line of bright red taxi cabs. I went up to the first car with my heavy burden and the driver was already standing at the back with the trunk open. He helped me load my bags and off we went.
The car smelled nice, was really clean and the driver had taken the time to put down rubberized mats and really good quality vinyl chair covers. I commented on the covers and he said he put them in as they are easy to maintain and clean. The car was a hybrid so was super quiet as we cruised into town. The driver was really nice and professional. He asked me which route I thought would be fastest. He did the speed limit the entire time and he didn’t cut anyone off or pull any other potentially life threatening maneuvers. When we arrived at my destination he pulled up in front of the building and helped me carry my bags to the door.
Today’s ride was pretty typical of what I have experienced from riding with Richmond Taxi over the years. Thinking about all my experiences with them it seems I have yet to have a bad one. In fact, I can only think of the time my cell phone fell out of my pocket onto the seat and I didn’t see it as I got out. About a half hour later I called the taxi company and reported the loss. A short while later I received a call from my cabbie to let me know he had found it and he would drop it off on his next trip downtown. Which he did and pretty much made my day. So in a nutshell there are still good people out there and some of them work for Richmond Taxi.