Super Grocer

Their smoked pork hock spoiled before the due date. I didn't have the receipt but the meat is still in the original wrapping unopened and clearly label. THE MANAGER WAS AROGANT and would not give me a receipt or an exchange. I REPORTED THE STORE TO THE FOOD INSPECTION AGENCY. If you find the same thing just phone 604-233-3147 and report it to the inspection agency.

If I could give a negative 25 rating I would. DO NOT BUY MEAT HERE… YOU WILL GET SICK! I don’t even know I’d the ground pork is actually pork… the chicken is often priced incorrectly in the flyer and then when you open the package. .ewwww the smell… it smell aged and just wrong… do not give any of this to your family if you love them!

When you’re really in a jamb, and you just gotta get that liter of milk or loaf of bread… then you’re better off passing by this place. Expired food products, smelly meat, surly staff, and high prices. Plus they charge you for bags. They say a new grocer may be opening up at the Rods Lumber location… I can’t wait!

Good-​sized supermarket for the Steveston area, their candy/​junk food aisles is actually well-​stocked.
Not much of a bakery section, but apparently their banana bread pudding’s pretty good, according to a restaurant client in the area. I kinda backed off since I didn’t see a real baker in the back, lol, yes, I’m a bit picky.
Convenient that there’s a Canada Post at the front.
Pharmacy in the back.
Free parking.

This is pretty much one of your only option in Steveston if you absolutely need grocery and don’t feel like driving. I used to work in the Steveston area for a short time and I used to come here to get something healthy to eat like fruits, veggies etc., however, I wouldn’t count on it as being the staple for my grocery needs. In terms of unfriendly staff, I’ve never needed any help, however, I have noticed that they don’t smile at the til but it wasn’t something that bothered me too much or warrant enough points docked off. There is a post office inside which was a plus for business mail.

Terrible services, and rude cashiers. I ask if I could have a bag for my flowers because it was raining and the un-​friendly cashier looked at me like I was stupid. I try to avoid the place.

Absolutely TERRIBLE CUSTOMER SERVICE… I purchased chicken from there and it was old, looked as if they repackaged it… they would not take it back or comment on its age… just that it was good chicken… even though it smelled foul and clearly showed signs of aging… Would not recommend this store to anyone… the manager did not seem to care response was if don’t like it shop somewhere else… Do yourself a favor and shop at a reputable retailer where you don’t risk your life …

I. Despise. Super Grocer.
I will ensure I write a thorough grocery list and support another business to ensure I am not spending my dollars supporting this one. However, I end up supporting this one due to the convenience of their location. I’ve been here too often…
I hate that people buy into the convenience of the location. I’m guilty of that and I kick myself every time. I have to buy over $ 5 worth of items in order to use my credit card. The selection is okay. The meats are questionable. The florist and the post-​office people are nice, but majority of the workers there provide really distasteful customer service. I’ve chatted to a couple cashiers who were complaining about customers… as they checked out my groceries. (I don’t care but they started talking about the «old white lady» demographic, almost oblivious to a woman of that demographic behind me. My guess is that this probably comes from the management because how you lead an organization is key to leading, well, anything.
Here’s a little story about the manager:
I was with a friend because we wanted to host a free, youth-​led music festival in Steveston. We needed to ask around for sponsorship and to hang up posters. So, we asked to speak with the manager. We could’ve accepted some basic-​level of respect and a simple no. (Some other retailers told us that and we were okay.) Instead, this is how the manager responded to us (two obviously young people with no experience in this trying to be as professional as possible). As we were speaking, the manager would NOT give either of us any eye contact as we spoke. Instead, he mouthed words to someone else behind us, laughed at us, and crossed his arms and shook his head. IT WAS EXTREMELY UNPROFESSIONAL AND DIDN’T EVEN MEET THE BASIC FUNDAMENTAL LEVELS OF RESPECT. I was disgusted by his rudeness. Simple eye contact, 2 minutes of his time and a no would have sufficed.
Thank you for that great sense of community and support. Jerk.
***UPDATE: I happened to overhear a customer complaining about expired meat. They do not regularly check their shelves. So, I bought expired chips once. Not a big deal… they were only about a week old. However, I’ve seen mouldy grated parmesan and moldy garlic imported from China. So… Word to the wise…

A Super Grocer haiku:
It’s convenient
Sell-​by dates are ignored here
Nice flowers for Mum

Where else you going to go when your in Steveston Village and you need a grocery store, and convenience is key and your lazy to jump in the car and drive to somewhere else to get your goods, your coming here, cause it is here. This was the first time I stepped foot in this place, as my partner needed some minor items and we were in Steveston and didn’t have much time to go anywhere else to buy groceries, and also the car was parked close.
I didn’t realize this place was that big, I always drive by it when I come into Steveston Village, but I have never needed anything in terms of groceries when I come in here. I guess you could say this grocery store has this area cornered especially if you live here and don’t want to drive. A fair sized produce section, and a nice fridge selection with your milk and eggs, from what I noticed. Isles and isles of canned and dried products, like every other grocery store, the prices are ok but if you know how to shop, you will know if they are good or not. They have a fair selection of flowers, also they have a pharmacy in here. I noticed that there were many Japanese women that worked here and were happy with smiles, maybe it was a sunny day!
They also sell lotto here too, as I did line up for that, and unfortunately on this day, that line up seemed to be packed with people buying cigarettes, must be a sunny day indeed if everyone needs one! If you have been to Steveston Village, you probably have crossed this place too many times, just know there is a grocery store here.

Super Grocer, or as my family here in Steveston like to call it the IGA (but it isn’t) has been a part of the modern community of Steveston for many years now. As far back as the 70’s if I can remember that far back.
Quirky owners who seem to know how to keep their business afloat with the right combination of products and prices. I’ve always been a bit wary of their meat selection, but everything else there is good.
This review is for the Pharmacy and their attention to sugar substitutes.
1) There is a pharmacy in the back and they also do delivery for seniors who can’t always come by to pick up their prescriptions. Home delivery service is something needed in this area. I’m glad that they still provide this service for the growing and aging local population.
2) They have some great sugar substitutes in the baking section
One of them I really like which is their Cactus Honey Powder. Great for baking, coffee’s and tea’s and more!
There is also a good variety of ethnic Asian foods available.
Most notably, Japanese, Chinese and Philipino.
My kids being one or a combination of all three love this place.

Wow, everyone seems to be on the same page about Super Grocer, we go here out of necessity.
The selection is ok, they carry the basics and a bit more but you may leave empty handed if you’re on the hunt for something specific. The flower selection is pretty decent and they put together some nice arrangements.
The staff however, are just zombies. As someone else said it’s probably due to working conditions. Poor bastards, get out of there before you you’re permanently miserable!

This is one of my least favorite grocery stores but I still end up coming here a few times a month.
Pros:
— Decent prices for flowers
— Post office on site with nice staff at the post office
— Pharmacy with nice staff there
— Inexpensive produce
Cons:
— The grocery store has some of the most unfriendly staff, particularly at the cash register!
— NO returns — I obviously don’t return food in general, but they do sell non-​food items and basically if there’s a problem with anything, you’re out of luck
— Extra charge for bags and cash only for purchases under $ 5.
— Their rewards program sucks and the cards never seem to scan properly
It’s the largest grocery store in Steveston and this is your only one-​stop grocer in the area. The cons are terrible, particularly the horrid cashiers, so I try to go elsewhere when I have time and even will make multiple stops at the other Steveston stores (there’s a produce store and bakery nearby) rather than coming here.