Sephora

Very Helpful Staff. I love the Variety of products. I’m like a Kind in a Candy Store!!! I am a fan of the Marc Jacobs products. As well as Dr. Weil s Mushroom Cream

Came into the store to do a straight exchange for a Sephora brand eyeliner as I had purchased the wrong colour less than a week prior. The girl at check out needed a sku for one of the products and she left the cash. She was approached by another customer and proceeded to help that person out, leaving me at the cash –mid transaction– for almost 5 minutes.
Upon her return, she apologized and rung up the exchange. She then told me that I owed an additional $ 2.60 as my original eyeliner purchase was done during a 20% off promotion. I told her it was a straight exchange and I shouldn’t be paying the difference. A manager then stepped in and told me I HAD to pay it. I proceeded to explain to her that I was not told by anyone that I couldn’t do a straight exchange. The manager then said, and I quote, «YOU SHOULD KNOW THIS, YOU HAVE TO PAY, I CAN’T DO ANYTHING.»
I was very infuriated at this point. I explicitly told her, «Show me exactly on your refund policy that I should be paying this difference and I will gladly pay.» She then authorized the first girl to override it on the POS and she gave me the stink eye. However, the conversation did include further word exchange, mostly of the manager trying to prove her point that I have to pay.
I have worked in retail and sales for over 16 years. Customer service is what is sorely lacking at the Scarborough Sephora. I came in for a straight exchange. The Scarborough manager knew full well she could have overrode such an easy transaction from the start but her resistance and arrogance made it the worst customer service experience I have ever had.
This store needs better training on ensuring that clients are leaving smiling and feeling beautiful and NOT being prompted to write scathing reviews on Unilocal

The one thing I love about Sephora is the fabulous customer service! They always have plenty of knowledgeable staff on the floor to assist customers and once engaged, they stick with you until point of purchase. They are completely customer focused.
Even though Sephora was one of the first companies to get their passbook up and running for iPhone, this store is not equipped with scanners so don’t forget to bring your Beauty Insider card with you.

Great selection of products, as always. What can I say, it’s Sephora :)
The staff are helpful, but I wouldn’t say that they are more helpful than the staff at other makeup stores/​counters that I have visited. They weren’t exactly friendly, but helpful.
The staff are very honest about the products, which I appreciate (they definitely will not push you to buy the pricier product, but what works best for you).
All in all, this is a pretty nice store. Great for makeup lovers. I wouldn’t consider myself one of them, but it’s still a nice place to get what I need.

Although completely out of my way, If I desire to shop at Sephora, this is the location I try and choose. There are the usual drawbacks.
The Scarborough Town Center is infested with mall rats, and usually mall rats who love make up. This results in hoarding of testers, and of course, things to then remove the make up. It would be nice if they were replenished a little more often.
The staff, however, goes above and beyond helping actual customers like me. They’re so incredibly helpful and professional. If you’re going to shop at Sephora I recommend a trip here.