Fix Auto St Catharines

Unscrupulous Business Practice
On March 28, an order for a mirror had been placed. Here’s how that went:
March 28 — consultation; FI says mirror may arrive tomorrow
March 29 — mirror not in, FI says «hopefully tomorrow»
March 30 — FI says mirror will arrive Friday (Apr. 1) or Monday (Apr. 4), at the latest
April 4 — was told that Fix It would return my first call in «2 minutes,» waited over an hour with no response.
— called back, FI says mirror was on backorder*
but is in transit, could arrive in afternoon or tomorrow morning (Apr. 5)
April 5 — FI pushes ETA back one day
April 6 — «will call when mirror arrives»
April 7 — «system is down,» no update available
— received number for mirror sender
April 8 — item stopped at customs
April 18 — I reached out to Fix It corporate customer service
April 19 — St. Catharines branch calls me, informing that the mirror’s status is «In packaging for the 27^th [of April]»
*Yes, FI had been informing me that a product on backorder would arrive the next day.*
I would advise you to avoid this branch like the plague (unless you’re fine with being put out of commission for a month or longer). If you decide to do business with them, my condolences.

Hands down best body shop in the area. No funny business here, just quality work by experts who actually care. They painted my car six years ago and i constantly get comments on how good it looks. Paint matched perfectly, body work was impeccable from every angle under the sun. My girlfriend recently had a mis hap and the same quality work was performed. They worked with my insurance company and I got our car back in exactly the time they said they would.