Niagara Quartermaster

I regret to say I had a bad experience with Niagara Quartermaster. I hope this is an isolated incident, but I am not sure. I hate to write a bad review of any business, but the staff demonstrated a fundamental lack of care in my opinion.
I am not from the Niagara region. A friend recommended NQ to me, and so I used their Airsoft part ordering service. This process took a couple months, with an extreme lack of communication. My friend would frequently contact the staff, and they would consistently not be aware of the status of our products. Apparently their parts «person» would not be in, and they would not maintain consistent contact with him. NQ would never give an ETA, citing problems at the border with the United States.
When the products finally did arrive, we made the hour or so trip into St. Catherine’s. Little did we know that the parts were not even ordered for one of my friend’s guns. I handed over mine (CYMA M14 and KJW M9) to be fitted with a new barrel and hop up, and my friend gave his Desert Eagle to their gun technician.
They then proceeded to tell me (after a week or so) that the hop up replacement was not necessary and that the barrel did not fit. They did not have access to my guns. I get that. But if they did not know something, they should have asked. I still got charged $ 25 for labour and my friend’s gun was worse off than it came in.
In terms of selection, NQ is not bad. However, DMZ does get a G&G shipment each month. I would place an order with them and get guns with them instead. I understand certain things take time, but I was never informed of the delay and was never questioned if parts would fit. They still charged me $ 25 and told me «this stuff happens». A fundamental lack of customer service.

A great place, with amazing and helpful staff. HUGE Selection of goods. Big focus on Airsoft and military «style» clothing. Some genuine military clothing as well. One of the best shops in the area.