Port Mann Bridge

If you like driving over insanely high — yet architecturally pleasing — ribbons of concrete suspended by thick steel cables this is the bridge for you! As Vancouver’s newest suspension bridge it will get you from point A to point B quickly and efficiently. And yes, it will cost you a few bucks for the privilege. Even if you have US plates the magical agency that controls the bridge will track you down and send you a bill for $ 12 to cross it. Word to the wise: you can go on their website and register your plate and it will cost you half that every time you cross. Don’t ask me how I know. Wink wink.

Treo is one of the biggest scammers. Two years ago I was driving a US rental car and after crossing the bridge I stopped at the nearest exit and did a pay by phone. My rental was paid with my Philippine credit card as was my toll. Despite having been paid, and I have my credit card bill to prove it, these scammers billed my rental car company who in turn charged me a service fee turning a $ 3 charge into $ 50. This year the scammers did it again where even if they were paid 14 days before for $ 5.45 They still billed me $ 10.90 for something already paid. I don’t understand why the government allows them to rip-​off the public like this?

Unknowingly following Google Maps’s directions to the USA border, we found out that there was a toll to go through this bridge. Entering Canada through the other entrance didn’t require toll so we were unprepared for this which left us looking for a place to exchange our currency.
Frustrated, we just went through the toll and found out that it was electronic.
One thing they can improve on is to set up a sign that says it’s electronic. This would especially benefit travellers…

I don’t live in the lower mainland. Treo had a promotion in 2013 that if you registered online you’d get 2 free trips across the bridge. I had to make a trip into Vancouver so I registered for the only 2 trips my vehicle would make across that bridge. 2 free trips? No Brainer right?
Well, 2+ years later Treo continues to send me a bill with interest for those 2 free trips.
I contacted them and the reply I got was «the 2 Free trip promotion will be applied to your Registered Account after the date of your Registration Application and once you have paid the full outstanding balance of all your outstanding invoices»
So basically, pay your bill and we’ll give you 2 free trips!
Screw you TREO.

This is a toll bridge. My friend drove on it once. But but again of you don’t have a Treo sticker then u have to go on the site and pay. It’s not automatic. It’s pricy each way but it doesn’t mean it’s faster during peak time.

This bridge lacks signage explaining how the tolls work, and then will send you a bill in the mail three months later with inflated fees. If you are an out-​of-​towner who doesn’t know what «Treo» is or that you have to register or pay fees, you get to be surprised by some random scary-​looking bullshit bill long after you’ve forgotten you even drove on the bridge.
The signs, of course, don’t properly explain that this bridge administers tolls by scanning license plates and you need to register your license plate on their website, or you will be charged fees and sent a bill at the address registered with your car. All the signs say is «toll bridge.» I thought, «Where are the tolls? It’s still under construction, so they must be adding the toll booths.»
Sorry, Treo, but I am not paying the absurd bill you sent me. You should have physical toll booths if you expect payment from visitors who are unfamiliar with «Treo» or how this bridge works. You want to charge me a processing fee for each time I crossed the bridge, even though you only had to look up my license plate once? Not happening. This is a dishonest, sneaky system and you guys suck.

The bridge is well constructed and laid out. We don’t take it often but it is faster and better than the old bridge which was a real choke point. However we have taken many toll bridges in the States and the toll is usually 75 cents or a dollar. The ridiculous decision to have this bridge «pay for itself» (and the construction/​ongoing costs of Treo, presumably) makes many people take the Patullo instead. Accept that part of the cost of this should be borne by taxpayers (like any other road, ferry, bridge anywhere in BC) and lower the cost to a reasonable point (say a dollar) and the use will increase considerably. Over $ 3 per crossing? Embarrassing to our province.

Still nearly a year later and I have been telling and writing to
. This is a bad toll bridge. Cost of gas is $ 1.15 today yet to pass over the bridge for 1 trip is $ 3.50?? ?? ?? ? lol ludicrous

Nice 3 billion dollar bridge but $ 6 bucks for a round trip is fairly steep, all things considered. I don’t live east of the bridge but have to work out there. Instead the government should find a solution that’s fair for everyone. Maybe toll all the bridges in the region a dollar. They’d sure make more revenue than they make now since it’s clear that people are purposely avoiding this bridge. It’s putting even more strain and unnecessary traffic on the Patullo Bridge.
People tell me there’s an unlimited pass you can get. I always say that you have to cross the bridge at least 7 days a week for it to be worth it. I think it’s designed for people who do multiple trips a day. Not helpful for most people. Then there’s the issue of the HOV lane. Get a discount if you are a frequent user of the HOV! Except let’s penalize the westbound HOV users who get off on the first exit after the bridge since there’s no HOV lane on that side of the bridge.
In addition, Treo customer service is garbage. First of all they make you put the ugly ass transponder sticker in the middle of your windshield which looks terrible. I put mine on the moonroof and it works fine. But I tried calling their customer service to ask a simple question and the automated selections just kept going back in circles. It was very frustrating since there was no way to talk to anyone. For every selection I made they kept repeating a long message saying to do it online. I gave up and wrote them an email instead. Guess what. No response.
The current system is not working. We hear reports every six months saying that the revenues are lower than expected. The solution is so simple yet the people running this thing are completely incompetent.

I just found out that they never tell you that you owe them money they expect you to log on to their page and find out. If you don’t they tack on compounded interest at 21% a yr. In my opinion, any company that wants your business would send you a statement. In my opinion they just don’t care about you me or public opinion because they are just plain arrogant.

Apparently the world’s widest bridge – 8 lanes? Found that hard to believe, with Europe and Asia’s massive populations but sure worth the price tag. If we didn’t build this, it’ll cost more eventually.
Now love how taking the United Blvd #44 leads right to Lougheed highway, straight to Coquitlam Centre; no need to cut across the lane after the loop for the old bridge.
For the tolls, it’s worth it, as i rather save on time.
Not to mention a pretty bridge, though it did have its moments back last winter when popsicles/​icicles fell off from the top.

We crossed it the first time tonight. Very smooth crossing
We had previously registered to get our rear view mirror sticker.
From the RFID sticker, they can now charge us the crossing toll without the processing fee.
If you do not have the sticker, they will find you base on your license plate and send you a bill in the mail.
My friend who used the bridge in the summer, just got a bill for their crossing. They live in California! Amazing how you can be so easily tracked.

I had to replace my cars window which meant I needed a new decal, I stopped at the Treo office close to the Port Mann bridge. The nice lady at the counter attended to me quickly and efficiently for her I give 5 stars, however as to the toll price I give 2 stars $ 3.00 is way to much just to cross the narrow river. It’s crazy!

One of the nicest landmarks in the Greater Vancouver. This new bridge (opened December 2012) is way nicer than the ugly orange and yellow old one.
Trivia: the bridge is the widest in the world, at 66m. Yes, this is officially recognized by Guinness.
When completed, the bridge will be 5 lanes in each direction. Even though the approaches are still under construction as of the time of writing, the horrendous gridlock with the old bridge has been COMPLETELY eliminated. I didn’t believe it the first time I drove it during rush hour.
If you are driving here in cold weather, there was a problem when they first opened about football-​sized «ice bombs» raining onto cars and causing quite a bit of damage onto cars. Supposedly they’ve fixed the problem, but I’ll believe it when I see it.
Unfortunately, the bridge also is not free to cross. Expect to cough up $ 3 a pop (either direction) when you use it. If you are local, you can get a TreO sticker. Without this sticker, I’ve been told (but can’t verify) there’s some handling fee on top of the fee.

Nice and Wide,
Makes crossing the Fraser River both Fast and Fun without All of the Traffic.
Much Needed, for Many, Many Years !!!
Just why the Hell do the people who don’t drive across it in «Rush Hour»… Have to pay a Toll ???

(NB: I drove across this on a Monday, not last Wednesday with the horrific experiences. My condolences to those who drove on that day — I don’t really know what I’d do if a slab of ice fell through my windshield, but I’m glad everyone is okay… I think?)
Bridge is bumpy but wide. Recently reconstructed and helpful. Good lighting at night for crossing. Well worth the toll paying I think.
However, how in the world are you supposed to know how to pay a toll on it? I assumed a machine toll at least on one lane but there is none. This is ridiculous if people are visiting from out of town, because there is NO warning of this until you’re about ready to cross the bridge.
Great idea and lazy execution, par for the BC government. Toll is awful to work through as well. I don’t even know what they’re going to do to improve this.

I despise this bridge with a passion!!! As a commuter from Aldergrove to Burnaby everyday to work there are always MVA’s, stalls, and looky loos that make this bridge come to a complete standing halt. Leaving at 5:20 am I get into Burnaby at 6:15 am wich isn’t bad but the stretch from 4:00 pm to when ever I get home is just awful. I’m skeptical about the new bridge as it will make traffic an even worse bottle neck nightmare. Tolling a provincial highway seems smart too, thanks transportation minister.

I can’t believe I used to take highway 10 all the time… the stop and go with all those lights… highway 1 is where it’s at! the port mann is pretty nicely renovated with wide, nicely paved lanes. around 4 – 6 is when westbound traffic slows to a crawl (boo!) but avoid those peak times and you’re all good.
Oh yeah… weekend traffic sucks because of all the construction so if you have a spare workday… spend it cruising to & fro surrey ;)
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