Active Green & Ross Tire & Auto Centre

BAD, BAD, BAD SERVICE. I absolutely agree with all past reviews — this place needs to go out of business or to get a new team. I don’t normally write reviews, but this place (Active Green + Ross at Promenade Mall in Thornhill) is the worst and deserves special efforts to inform others. Unfortunately, I have not looked at the reviews of other customers before I came here for the first time. The customer service representative by name Chris Fedus (so he called himself) is an absolutely disaster… He is not only rude and dishonest, but also very pathologically vindictive.
They always overbooked, they giving you appointment in 2 – 3 weeks and then have a regular practice to cancel your appointment at last minute with offer to reschedule it to another 2 – 3 weeks (without guarantee that it will not be cancelled again), etc. They never worried about your time even if you are lucky to get the appointment, they won’t even touch your car for a minimum of two-​three hours.
In my case, my Friday’s appointment was cancelled in last minute over the phone and I was offered a reservation to come at early morning on Saturday. I knew that in this day they are working on «first come first serve» basis, but I was guaranteed to get a service. Like fun… when I arrived at 7:50 (10 min. before opening) I found a line of 8 – 10 people in process of registration. At 8:00 (formal opening) I counted 10 more people after me. At 8:00 when I got to the counter the clerk on a front desk announced a closure of the bookings for the day, since they reached a daily limit. I had an appointment and was not worried… However the clerk rudely said that he has no idea who called me yesterday, who cancel my yesterday’s appointment and who promised me, etc. He can only suggest me to make another appointment in 2 weeks.
It was enough for me. I just asked to bring me my winter tires, which they had in storage. The clerk responded that it will take around 30 to 60 minutes. To my question why not to ask one of his employees to bring them right now, since they should be on production floor behind his door, he said that he is short in staff. When I started discuss this issue with a people behind me on the line the clerk told me that now my tires will be ready in 2 hours… When I asked his name he called himself Chris Fedus and then rudely added that now my tires will be ready in 3 hours…

Stay as far away from this place as possible. They will mess up your vehicle. These guys are criminals. They lie and they will damage your car as they did to me and my cousin. You were warned

Amazing customer service! Best I’ve received yet.
New management has taken over the place and turned it completely around. Highly recommended this location

Stay away from this place.
When you are looking away, they will do some damage to your car which will evidence itself later. Criminal like activity. I wish a news team would do an undercover report on this shady operation.

Avoid this place like the plague. They’ll make you wait two weeks to get an appointment and when you come in for the appointment they won’t even touch your car for a minimum of three hours. Then, they will lie to you and tell you that your car is next etc. and try to charge you for services you didn’t ask for.
They offer a «free tire change» if you buy winter tires but its a complete scam. Trust me and the others that have reviewed this horrible garage. If not, enjoy getting raped by horrible customer service and liars.