Henry’s

The staff are not helpful and indifferent. They make you feel like you are an inconvenience and they can’t be bothered. We called and spoke with HECTOR to ask about a product. He told us to come in that he had it. When we got there he had no memory of talking with us and dismissed us!!! Will never go to this location again.

I have always had a good experience at Henrys (location: 330 Steeles Ave W). I knew what I was looking for and bought it with ease. The employees are knowledgeable and friendly. My most recent visit however, is beginning to change my opinion. I went in looking for an f1.8 lens. I do not know much at all about different lens and what they have to offer. I was told to buy an f1.8 lens and that is what I told the employee. I went on to explain to him exactly what I needed it for; indoor shooting, sports, clear/​light, usually shot from the bleachers therefore I needed the lens to zoom as close as possible to the subject (obviously staying within my budget). He showed me two different f1.8 lens. One was under $ 200 the second lens was over $ 900. Not knowing too much about the lens, I trusted the employee’s ‘knowledgeable’ opinion especially when it came to which lens would shoot a photo that looks closer to the subject. I ended up buying the more expensive one because he was able to guarantee the image would look great and close. I brought it to my photographer and he explained to me how the cheaper lens actually shoots way closer to the subject and showed me how it does. I feel as if they used the fact that I didn’t have much knowledge in camera lens to trick me into buying the more expensive lens for the sake of the sale. I was also unable to refund it for the cheaper lens. I am very disappointed and mad about this that I can no longer trust the opinion of the employees there. If it wasn’t for this experience, I would’ve given a way higher rating…

Great resource for North Toronto crowd or a solid, reputable, photo/​digital retailer. I’ve been dealing with Henry’s for years and even when there’s knowledge that there may not be and immediate purchase staff are pleasant and helpful on many accounts. While stock can be limited or require ordering at this location it’s rare they don’t have a lens, backdrop, back, access or even bulbs for my strobe. A true retail gem for the Thornhill crowd.

Buyer’s beware… first don’t ever do a trade-​in with them they are far worst than a pawnshop!
Second if you can find a similar item from Bestbuy or Costco go there instead and save yourself the headache of keeping a defective item…

I’ll split it into customer services, product availability/​inventory, and prices.
Customer Service: It was busy so I had to wait but no problem. Eventually someone decided to ask me if I need anything. A nice young gentleman understood that I might not buy anything but tried to explain things to me. This is probably one of the best service I had in a camera store in the last few days. I don’t want to put down other camera or big box electronic stores, so I won’t say their names. But big box stores’ sale doesn’t know a whole lot or doesn’t necessarily want to help you. The other camera stores I went to didn’t exactly want to deal with novices that might not buy anything. I’m not saying every employee at these places provide poor services. I’m just saying the ones that served me. ⁵⁄₅
Product Availability/​Inventory: They have a lot of stuff and their store is pretty big. I don’t think they even need to order stuff for you but they will. ⁵⁄₅
Prices: Nothing special. It’s reasonable but if you compare something on sales at Henry’s versus a big box store, then Henry’s would be pricier. So, I don’t know if they would do the price match though. ⁴⁄₅

SHOOT IT! STORE IT! SHOW IT!
This is the motto of Henry’s — the amazing camera store!
Up in my hood, this is a place for all of your digital camera needs — from purchasing cameras to videos to repairs to accessories to printing and the list goes on and on.
Henry’s is great because their prices are really reasonable for a high quality digital camera or video camera and they always seem to match and beat out any competitor’s prices and products.
I bought my precious Canon at Henry’s and was very happy with the service and advice I received when making this purchase. As well, I had the unfortunate incident of dropping my camera hard onto the floor once and despite the hefty damage, Henry’s was able to repair it like new within 3 days.
There are three locations in Toronto: one up in Thornhill, one SUPERSTORE location on Church Street and one OUTLET location on Queen Street East.