Thornhill Hyundai

Worst service department. I’ve given them chance after chance. I each time they have screwed up the shuttle service. I’ve been left hanging on hours at end. The service people behind the desk, the shuttle driver and the manager all seem to do whatever they want which causes a lot of confusion.
Came in for an oil change but have been waiting from 9:45 — 2:09 right now because it took them that long to figure out what is wrong with my car.
Once they do manage to get their shuttle service shit together, forget ever being able to reach them. They will hang up on u or not return phone calls if u leave them a message.
My car is allegedly ready yet the shuttle guy cannot be located as only one is working today (not my problem!)
Previously they screwed up my shuttle service too and I had to be somewhere so made them give me a loaner. Thankfully they did but after 3 – 4 it seems they still can’t get their shit together.
I think Quentin (I think that’s his name) is pretty good and attentive but his friend (older Indian gentleman) not so much!
Run the other way.

Heard a horrible experience from a friend of mine! Shady business practice to force them into something not agreed upon in a written contract! Steer away!!!

I get why all these 1 stars. I came here to test drive a Hyundai and try out Android auto. Salesman had no idea what «Android auto» is. On top of that he had serious attitude. He acted like I was making it up and asked me where I get my information from! While other dealerships push you to test drive their car even if you show no interest in buying it, this one didn’t even bother.
I can’t imagine owning a car where I have to visit this terrible dealership every time I have car issues.

The place was ok some how hidden … once you walk inside they got there cares on display … I really did not like the service as I wanted to test drive the car but the guy seemed to be lazy to do so as the place was closing.

Bought my car from here which was an average experience since I already made up my mind on the vehicle.
However, about 1.5 years later I found that the passenger door latch on my car was loose; I needed a special Torx screwdriver to tighten it. Brought it in and asked to borrow the tool or get it checked out, however the technician says they can’t adjust it and for me to go to a body shop. I literally just needed 3 screws tightened. I offer to just use the screwdriver and tighten it myself, and they said no due to «liability reasons». If I’m honest, literally the biggest pile of horseshit and least helpful service department ever. Not to mention the fact that I didn’t get service until half an hour later than scheduled and only after a sales guy stepped in and prioritized it.
I ended up going to my regular Midas location, asked for the screwdriver, and the guy tightened the screws and door became good as new. Literally all of 10 minutes.
Some dealers are just … completely useless for even the smallest things.

Horrible dealership. Half the people don’t know what they are doing. Very unorganized. Every Time I call this dealership I get frustrated. No one seems to care about their job here. It’s time for me to go elsewhere.

he sales staff itself is great, however the managers and overall buying process is absolutely atrocious to deal with. When going over the numbers, the managers were pretty much yelling in their offices to the point where you could hear exactly what they were saying. No respect, didn’t even come out to greet us or introduce themselves. Guess money is more important than customer experience.
Don’t expect much from a Pre-​delivery inspection. They talk it up so much that the vehicle is pretty much going to be in a perfect condition… except it was not even close. Vehicle was still dirty, barely cleaned, looked like it was wiped down with a dirty rag in under an 10 minutes. And be expected to fill up right after you pick it up, because a small courtesy such as driving off the vehicle with a full tank of gas doesn’t seem to be common sense to this dealership. You’d think that the $ 499 fee would include something logical like this, but from the work they’ve done, it seems that true value of work and labour gone into the Pre-​delivery inspection was less than $ 50.
Don’t bother coming here, location is terrible, management staff is inexperience and care only about profit. Try any other Hyundai as you’ll want to avoid this place.

I bought my car here and although I love the car itself, I didn’t have a good experience at this dealership. The saleswoman was nice enough but she was clueless. Fortunately I did my homework beforehand. Suffice it to say I knew more about the car than she did. The finance guy was super aggressive in trying to up-​sell me on extra insurances and warranties, and became noticeably irritated when I didn’t opt for any of it. Finally, I was promised invoice plus 3% but when I checked their numbers it was closer to invoice plus 4% so check before you sign.
Not recommended.

Be prepared for a run around and additional, unnecessary trips to finalize a deal. Bought a demo car in October 2013 which means that it was used. Was told that it’s not used but new. It had almost 9000 kms on it. Was charged for freight and air and for tires. While not against the law it’s not best practice to do this. Check out OMVIC. Buyer beware!
Also if you do have a problem with the service department don’t expect that anyone will follow up with you and actually try to discuss your issue with you directly. I wanted to buy roof racks and came and got them installed and they weren’t what I wanted. I tried to call and discuss my issue with someone in management but no one would talk to me directly and I was always told that they were in meetings. One manager did actually call me back once and left me a message with his cell phone but when I called him back he never answered and his voicemail wasn’t connected. When I returned to the service department to get the roof racks uninstalled the advisor said «I know that you’ve made a complaint about me.» I said «Uh no not about you but the service yes. «This made me very uncomfortable because I felt penalized for trying to get my concern addressed. When we were leaving someone stopped by and never introduced himself but gave us a t-​shirt and a tote bag. Yes a free t-​shirt totally makes up for the fact that no one here actually gives a crap about actually talking to you if you have an issue and free swag makes everything better. I will never go back.

Went to the dealership on December 27^th and was totally blown off by the sales guy. He showed me 2 model cars and didn’t even bother going over the financing with me. I told him what my budget was and he said there was no way I could afford an Elantra. Bahaha! I don’t know where they find these employees, but this guy reeked like cheap cologne.
Oh well, I am getting a Honda Civic instead :)