Aerofleet Services

Have been using Aerofleet (pre-​arranging 1 day in advance for trips to the airport, already 5 times this month so far). Drivers are always prompt and never experienced any problems. Fixed fee structure from the house to the airport makes planning very easy.

Good but can be better. Lack of great drivers around. Prefer the departure cab driver rather than the arrival. The rate issn’t fantastic at all though I was given a corporate rate at $ 53 where most guest got.

Wish Vancouver cabs were as nice cars as this, I’d consider taking more of them. It’s not the cost, at least to me since it’s a write off lol, but the cheap feel of the Yellow cabs, the smell, etc.
Here, the car was immaculate. Not up to speed with my American sedans (I know their trucks though, love ‘em) think this is a Lincoln, but very spacious, clean, leather seats. Seems high end but airport to DT is a flat rate of $ 55.
They’re more classier, I think, looking at their lack of decals or the lack of the Las Vegas style car top sign.
Was the last fare for driver, so didn’t say much at all, which was fine, being past midnite, we were all tired.
Took the same route as my GPS ;)
amex good.
Will recommend over Beck’s.

I have been a customer of their services for a year and a half and use their car services twice a week, every week for business travel. I have had a couple of issues with their service over the time period, but nothing that has caused me to want to switch companies. However, as of late, their service has become extremely poor. The drivers have been increasingly late for pick up (10, 15, 20 and 30 min late) and in some cases have never shown up! Not only am I not given a call to indicate my driver will arrive late (which could give me the option to arrange alternate transport in order to ensure I don’t miss my flight), but when my driver is late, I am not given any kind of discount or additional care. I am charged a fee if I am late in arriving for the pick up, I would expect some kind of compensation if they are late as well.
I have become very disappointed in my travel with Aerofleet and will be looking for alternative companies to travel with.

I have been using Aerofleet for years. With the new phone app you don’t have to interact with their operators. Many are nice but some can seem rushed and not so friendly, as if they are paid based on the number of calls they can complete and in the shortest time. Use the app. Arriving at the airport and calling for a cal the main issue is depending on the time of day they take a long time to answer the phone. So you wait a long time to be picked up.
Most all drivers are friendly and drive well but some of them think either it is the Indy 500 and want to win the race or other the opposite end of the spectrum have no care in the world. So it is often just a matter of luck who you get.
They are 99% on time for the pick up and they are flexible if you want to change the time.
There is room for some customer service training for their drivers.

Had great service. My wife left her purse with all her identification and passport in the car. The next morning they had found the purse and returned it to us with everything in place. They refused a reward. Everyone involved was polite and helpful.
Car was clean and the driver was courteous and respectful.

Used Aerofleet this morning on my way to Pearson. Booking the pick up time was super easy and they were accommodating when we changed the time last minute. Driver was polite, punctual, dressed professionally and had a immaculate vehicle. Cost was very reasonable at $ 53 from the north end of Bolton to Pearson airport.
We will be using Aerofleet upon our return back to Toronto.

My parents recommended this company as they have been satisfied with the service. However, when I called to book a car for me and 3 cats to the airport, they wanted to charge me $ 6 PER cat on top of the $ 45 fare for no reason (no special care, special help, anything). When I asked why there would be an additional $ 18 fee, I was told «that’s just the way it is.» Um, no thanks. Booked Co-​op instead who doesn’t care that you have pets.

Second time trying them going to the airport. Gave specific instructions and he argued with me. I just said whatever and got into the car. He then drove like a maniac stomping on the gas and brakes. When he asked me what terminal and airline I again have him specific instructions and he then began to argue with me. I paid exact fair in cash no tip. Whenever I’m at Pearson and coming home the service is good, drivers are kind and no crazy driving. NEVER AGAIN!!!

If you are close to the airport, then do not use them. They charge a flat rate of $ 20 even if you are a mile away. I even told the driver before we left the airport which hotel I was staying at and if they had a shuttle (which they did). He was very rude and I even gave him a tip. I will never use their service again.

Aerofleet is now the only company I’ll use to get to/​from Pearson. Their cars are clean, comfortable, and classy, and the drivers are knowledgeable, professional, and friendly… but they go well beyond all of that:
A couple nights ago my flight was cancelled and I ended up on a late flight that arrived around 2:00am. By the time I got home, I was so exhausted that I somehow left my wallet in the taxi. The next morning, Aerofleet called me to say that they had found the wallet and were holding it for me to pick up at their office. When I went to pick it up, everything was still there — including $ 45 cash. I tried to give them the cash to thank them for returning the wallet, but they wouldn’t accept it, and they seemed genuinely happy to have saved me the trouble that comes with losing a wallet.
An honest, reliable, and friendly company!

Big fan of Aerofleet Services!
Needed to get to Scarborough from the airport. Came out of baggage claim and spotted one of their cars. From the moment I rolled my luggage towards the car, the driver quickly came out and helped me with everything. He was incredibly friendly and helpful. I noticed that the car was clean and the drive to my destination was smooth. He was a safe driver and was wonderful to speak to.
The night before I was to leave Canada, I called Aerofleet Services and reserved a pick up time. Just give them your phone number, address of pick up and time. They will give you a car number. The day of pick up, the driver calls you that they have arrived. The driver reached a few minutes earlier than my requested time. This is very responsible of them. The driver was also very friendly and I felt safe.
I appreciate this companies quality service and attention to detail.
If you’re at the airport and need an Aerofleet car:
1. Call 1−800−268−0905
2. An Aerofleet dispatcher will give you a car number.
3. A car should be at the terminal in about 2 – 3 mins. If you’re having trouble spotting your Aerofleet car, there are airport employees outside that can be of some assistance.

I have used this service for well over a decade. They have never let me down. The cars are spotless, they get here on time, don’t drive insanely and are very courteous. They even indulge my Timmies hankering when I get back from a long haul flight from Asia and am dying for a cup of Joe on the way home from the a/​port. I highly recommend these guys. They are also professional and courteous.

I’ve been using this service for longer then I care to recall…
The drivers have always been courteous and more importantly know when you just want to be left to your own thoughts, usually when returning from some extraordinary trip or vacation…
Always early, know my details when I call, and have even offered a wakeup service…

I vow to only use Aerofleet services for my trips to and from Airport from now on. They come on time, the chauffeurs are friendly and courteous. The cars are immaculately clean and have no weird smells in them. They charge government approved rates (you can pay with a credit card) and the drive is always smooth and stress-​free. Oh, and they have a wake-​up calls for free. When I am out of the terminal there is always a car already waiting for me. Great service, keep it up!

This is my default go-​to service for travel to the airport. Cars are clean, drivers are professional. Flat rate.
My favorite thing? they always arrive about 10 minutes early, and politely wait in the street. Reduces stress considerably.

I used this service to get to the airport at 5am on a Sunday when the TTC was not operating. I had two huge bags plus, coat, plus carry-​ons and the driver was able to help me with them, straight out of my house and into the car.
The driver was pleasant, didn’t try to make any prying chitchat but I asked a few questions and he was happy to respond.
I was taken sort of an unusual route to the airport, south through Parkdale to the Gardiner. If I was on a metered rate I would have been upset since this route covers more kms than going directly northwest to the airport. But since I was paying a flat rate ($ 42) from the Bloor west area there was no issue and we got there pretty quickly.
Of course, your experience will depend on your driver and attitude, but I was impressed with this service.