Avalon Dentistry on Roncesvalles

Extremely disappointed. The worst experience I have ever had! The receptionist is condescending and should never be in a client facing role, very poor customer service skills. She does not exude a professional demeanor as her interpersonal skills are very low. I was in pain and went there as emergency. She gave me a form to fill on which I clearly stated I was under the regular care of a dentist (please keep this in mind). Then the doctor came out, took me inside. I explained where I had pain, he just advised me to do certain things to decrease it, took some x rays and set an appointment for another day. I went back as requested, at that point I did not have pain anymore. Then he started fixing a cavity. I left thinking the $ 500 I had left on my insurance, will be enough to cover this expense. Unfortunately I was far from thinking these people were going to send me a huge bill which exceeded what I had left by $ 800! When I asked how is that possible as they «apparently checked with my insurance» to see how much I have left, the only thing they said I have failed to complete the form as I did not mention my former dentist name even though I clearly stated I was under the regular care of a dentist. Please be super cautious! I will never ever go back to this place as they are rude, opportunistic, misleading and greedy.

I am sick of them over charging. Doing the work which they claim is covered by insurance and three months later getting a huge bill. Totally not cool!

Unfortunately this office is not run well. The reception is a nightmare. Constant miscommunication and condescending attitudes make for a very aggravating experience. The dentist is a very thorough and efficient man. If I could speak to him directly I would go back, but after three attempts of trying to book appointments through the receptionist I have finally had to look for a dentist elsewhere.

This is a beautiful office on Roncessvales Ave. I went here for about a year until recently I stopped because they charged me $ 500 dollars over my insurance coverage which is 5000 a year. They seemed to think it was an ok practice to do this without first telling you and giving you the option.
When I tried to argue this point with them I was told they sent a letter to my house which I never received and I said this was unacceptable. If your going to charge someone you need to tell them the price before the procedure in person at the office and not assume they know your charging them when they are covered by insurance.
If you go here I would be very careful how much they charge you because it has been my experience they overcharge. Which is crazy in my mind given that I am a teacher and I pay nearly 40 a month for dental coverage which gives me the highest coverage you can get.
My advice is to not go here and if you are already going to be careful about what they try to charge you for.

Fast, efficient and super friendly staff members from receptionist to hygienist. When I have an appointment for a specific time, it starts at that time — I appreciate that. It is worth to note that I have dental insurance so I don’t care about costs or price quotes.

This is a newer addition to the Roncey hood, and it’s a beautiful office. It’s all serene glass and bamboo and faux spa all over the place. Style over substance!!! I stopped going to this dentist due to overcharging and harassment. I don’t know what other people want from a dentist, but I want my dentist to be sort of like a doctor — I want him to tell me what needs to be done, what I might expect in the future, what I can do to take better care of myself. From a medical perspective!!! Would you want your family doctor to say «hey, you need a flu shot… and have you thought about liposuction???» I don’t, and that’s what this dentist does… «well I can see a cavity here… but we could also build up the gum line here for a more attractive look, and I’d love to tell you about our new whitening technology…» Frankly, I have gorgeous teeth. They are wonderful as they are. I don’t smoke, I don’t drink red wine or coffee too much, strangers have been known to compliment me on my lovely white, straight teeth. Other dentists have complimented my teeth. I may consider whitening as I get older, but I want that to be something I ask YOU about not the other way around.
I mentioned overcharging — not once was what I was quoted what I was charged. From cleaning to fillings, the price I was quoted never meant a thing. There was always «extra work» that had been done without any mention of additional cost. Well it was more complex than we thought. Again, I’ve only needed simple cleaning and straightforward fillings, nothing crazy or time intensive. I’m an easy dental patient.
The final straw for me — 2 weeks before my scheduled cleaning last year, I had a baby! So yeah, I had my husband call and cancel my appt. My babe’s had some health issues, so I was focused on that, and didn’t reschedule my cleaning appt right away. The office called me FIVE TIMES trying to get me to reschedule right away, going so far as to say, «well we have you scheduled in now for Th at 10, we’ll see you then unless we hear from you.» Don’t hold your breathe, you won’t be hearing from me. Ever again. But I’m not surprised you have to go this far to try to keep patients, based on your service.