I live in Liberty Village and was really pumped to dump bell and just go steady at $ 45/month for unlimited internet. The service is great in terms of speeds, up times(haven’t gone down yet) and when I call customer service, they pick up and I can imagine them sitting in their office in Liberty Village talking to a local customer(Which it is). Anyway… I highly recommend the service even at $ 50. Really glad my condo board made this happen.
Kitti T.
Place rating: 2 Mississauga, Canada
I have yet to get Beanfield into my home but the installation process/dealing with customer services reps have been a nightmare to say the least! Beanfield which originally will quote you as being able to come in by 3 – 5 business days actually ended up being 10 plus business days! If your not in a hurry, this shouldn’t be a problem, but it was a big problem for us as we needed someone in there for the time they quoted us. They also do not tell you that you need a wireless router for the installation process to be complete, so now I am running around before they arrive trying to purchase one! Not sure about the service yet, have only heard good things, but I would not rely on what the customer service representatives tell you on the phone, as in my case, it is often turned out untrue or they do not know which information to give customers! Bigger hassle than the bigger phone companies for sure… If you are not tech-savvy like me, this is not the company for you-they are not the type of company to take care of it all and you just pay the bill! You have to stay on top of them to ensure you have everything in place for the installation!
Karen L.
Place rating: 5 Toronto, Canada
We love Beanfield! For what Beanfield offered in terms of packages and pricing, we were the first ones to sign on(seriously, we got our service before the management office). The installation guys were amazing. Very efficient and professional. My husband is an IT consultant, and he was complimenting these guys! After our building was wired with fibre, the internet speed and reliability has been quite consistent. Even customer service is friendly and productive. Can’t wait for them to get into the cable tv side of things. Rogers, you suck! Bell, you suck too!