BMO Bank of Montreal

I am a huge fan of BMO and their stellar customer service. When I moved to Canada from the states, I quickly sifted through TD, RBC, and CIBC, giving each a chance to keep my business but finding their customer service appalling in every case.
In the case of BMO, NOT ONE terrible service experience in the first 10 years, in branch or through telephone services. I kid you not. I don’t even know how it can be as I am so particular about customer service (in true Unilocaler fashion).
So I thought I’d pay homage to one of my favourite BMO branches I’ve visited. Check out BMO @ 2QE for the following reasons:
1. Location– Right at yonge and queen, so accessible indoors through Queen station
2. Friendliness– A BMO staple but always notable at this branch. I’ve seen this BMO staff smile at the surliest customers.
3. Cooperation– The managers lend a hand to tellers when it gets busy and this makes customers feel they are a priority.
4. Resolution– If you ever have an issue, you can rest assured that problem resolution and customer satisfaction is important to BMO, including at this branch.
I RECOMMEND: Seeing a manager if you have any particular banking needs that need a manager’s touch. Maria is a gem.
EXTRA TIP: There are 5 ATMs (two outside and three indoors at the top of the Queen) so don’t get in line if your transaction can be done at a machine.

Friendly service every time I’d go here when I used to live nearby. Surprises like not paying for things when I had to was always lovely. Good looking smiling faces all around. Much better than the nearby Scotia. Sometimes the lines were a bit long but it’s at Yonge and Queen so it makes sense.