Casablanca Tobacconist

Since I work in the area this is my go to place to pick up cigars. The owner and his son are always very welcoming, friendly and helpful. The store is quite large, has a good sized humidor and a very good selection of cigars. I typically find brands at this shop that I cannot find anywhere else like Camacho and certain types of Alec Bradley’s. The prices are normal for the downtown area, expect anywhere from moderate — pricey. I definitely recommend Casablanca for cigar enthusiasts and beginners as well.

Looking for over priced cigars. Well you found the right place. The man working there was nice and helped me find what my friends had asked me to get and they did have a wide range of cigars. But the prices are very high. Not shocking because of it’s location in the middle of the Financial District of Toronto were rent must be sky high. It’s a good place but I give it a 3 for the prices. I mean I don’t think you will find better prices around the corner but you might at an airport duty free.

Nice friendly place, the guy was very knowledgeable about a certain brand I was looking for and was patient since I am a cigar noob. Recommended.

I have to say that this is the place to buy cigars, they have the biggest variety of cigars in the city, iv never seen such big variety at any cigar shop in toronto, highly recommend this place for true cigar lovers. Usama, is a very friendly and knowledgeable person if you have any questions he is the right guy to speak to.

I have to surmise that this place subsists by selling extortionately overpriced trinkets & accessories to groups of «bros» heading out for bachelor parties and tourists who just don’t know any better. Whatever their angle is, they certainly don’t seem to have made it this far by providing value for money or exceptional customer service.
Whether its something seemingly as innocuous as a lighter which sells for $ 5.99 at Casablanca selling for $ 2.25 at my local Hasty Market (itself hardly a place to shop for bargains), or a more troubling issue such as 2 of the 8 cigars I have purchased here over the last 2 months or so unravelling while being smoked, I can’t say I have been left feeling «warm and fuzzy» about my shopping experience at Casablanca. Most egregiously, they recently refused to exchange a defective humidor that was purchased as a gift for me in May, despite it having been returned to them 3 times over the past 6 – 8 weeks for consistently not holding 70 degrees humidity for more than a 24 – 48 hour period.
I even have a written promise in an email from one of the staff saying that they would exchange the humidor if I brought it in *yet again* that the owner/​manager refused to honour when I tried to exchange it for a working model a few weeks ago. He looked at a small scuff on the lid (no doubt incurred on on of the 3 trips to and from the store) and said «what am I supposed to do with this? its damaged». How is that my problem, as a customer with defective merchandise that was purchased in your store? Take it up with your supplier!
I find it amazing that, rather than exchange my humidor (and perhaps, if he was shrewd, sell me another, more expensive model) the owner decided that whatever margin he made on the $ 50 humidor was more important and valuable than keeping me as a customer. I live 3 blocks away from the shop, and I would most likely be buying a few cigars a week for who knows how long going forward. It also blows my mind that a brick and mortar business such as this, which is constantly being undercut on price by various internet retailers, wouldn’t do their best to provide outstanding customer service as really, when you look at it, thats really the only thing this type of business has going for it when trying to compete.
All in all this was hands down one of the worst customer service experiences I’ve had in years. This is the kind of place that gives small «mom and pop» type businesses a bad name.
In the weeks since my last visit to Casablanca I have been frequenting a shop near yonge/​bloor where prices are a little higher (~ $ 0.50-$ 1.00 more per stick) but the 6 cigars I’ve bought have all been excellent quality and the owner seems to appreciate my business. I would be willing to bet that the owner of the new place has made more off my cigar purchases in the last 2 weeks alone than Casablanca did off the humidor purchase, but again thats just me… I guess not everyone sees the big picture, right?
I wish it were possible to give this establishment less than one star, but its not.

As a pipe and cigar smoker I was shocked to see they mistakenly store the pipe tobacco including flavoured blends in their walk in humidor. Although I was not there to buy cigars I could smell the strong aroma of Brigham’s pipe tobacco when the opened the humidor. Cigars WILL unfortunitly absorb these aromas and the humidor will over humidify the pipe tobacco. Pipe tobaccos need to be stored elsewhere. Better prices than T.H., though.

This is a more traditional Tobacconist. They carry a wide range of items such as Humidors, Cigar Cutters, Pipes and even colognes. The prices are inline with the other bigger fancy shops in downtown. They have a beautiful walk in Humidor. Huge range of Cubans complemented by other non Cuban brands. The sales person was helpful when some associates from south of border wanted to know about the cigars and how to bring them south :)