DynaSmart – Downtown

Quick service. I am planning to get my laptop repaired here too. Just half an hour to fix the LCD on my Nexus, would have taken few days had I gone through the service provider.

I cracked my Nexus 4 really bad and took it into Dyna-​Smart and it was fixed up perfectly in about an hours time. It cost $ 120 which seemed not too bad to me, compared to how much it would have cost to buy the phone outright and get onto another contract.
There is no actual bike parking out front but I locked mine to a hydro pipe close by.

FAIL FAIL FAIL FAIL FAIL. OK… is that enough? Really, don’t go here. There’s serious problems.
#1. I called about 2 weeks ago, regarding my Nexus S (yes the 4 — 5 year old one), its got a power port (micro usb), I have to bend the chord for it to charge. When I spoke with them by phone. They said, it requires saudering, and yes we can do it, come early, its about an hours work, and its $ 50. OK.
I took it to them, they thought it was the chord, so $ 5.00 later we changed the chord. It wasn’t.
Today I took it back to them for 11am. First they didn’t realize it was a sauder job. Thought it was a simple replacement. They didn’t even recognize it as a Nexus S. Fail #1. Your in the phone business, I would think you’d know what you were looking at.
Next. It was going to take at least 2 hours and would prefer it left over night, WHAT? no. I’m not leaving my phone somewhere, with someone else to have the password. Fail #2.
Next, they said the needed part, they didn’t have, nor could they say when it would be available. Fail #3.
Next: The price wasn’t $ 50, it was $ 60, although I remarked to them I was quoted as $ 50, and they acknowledged it. But why say its $ 60, when you’ve already $ 50. Shady Shady Shady. Fail #4.
I don’t have issues, with pricing, or timeliness, but seriously folks, don’t LIE. Don’t say its one thing, then it becomes another. If you the tech is wrong, bite the bullet.
Just saying.
Don’t bother, don’t waste your time.
Regards.

If I had reviewed this place right after going, I would have been much more positive. I meant to post a review earlier but didn’t get around to it. I’m glad I waited because my opinion of this place has changed quite drastically.
I went in looking for a Nexus 5 case and an accessory for an older phone my mom uses.
The staff were mostly helpful and showed me a nice case for a decent price and tried to help me find the accessory I needed. I ended up buying the case, an accessory that I guessed was compatible and a cheap micro USB cable.
The case is nice and slick, the accessory ended up working as needed but the micro USB was a piece of junk. I wasn’t expecting much for five bucks anyway.
About a week later, I noticed the case didn’t quite fit the phone with a screen protector on. It pushes it up in the bottom right corner. It’s more annoying than anything. It got to the point where I figured I was due for a new protector anyway so I went back to the store.
This time, my experience was quite a bit worse. There was a colourful older man dressed in army fatigues and had a bunch of anti Rob Ford material. He, like the screen protector, was more annoying than anything. A woman helping him paid very little attention to me. After several minutes, I tried asking her for help and almost instantly got told «They’ll help you behind the counter there.» The only problem was no one came from behind the closed off area when I entered the store, nor when the woman told me this. I waited another five minutes before the man who helped me last time came out. I told him that the case didn’t fit with the screen protector and asked could they either fix it or apply a new one.
The man took my phone and the screen protector and handed it to some guy out of site… probably not the best idea the more I think about it.
He eventually gave it back, charged about $ 11.50 for the «labour» and a back up protector. It looked pretty well applied at first but it quickly rubbed and raised to be almost unusable.
In conclusion, overall the service was poor, they sold a case that doesn’t properly fit and they seemed hardly accountable. I don’t think I would come here again except maybe for a hard to find accessory.

I dropped my Samsung Galaxy 3 for the umpteenth time and it finally broke. Basically the screen stopped working. I took it in the Dyna-​Smart and they said they could replace the screen in a couple of hours for $ 190. They delivered on time and on budget. Overall a great experience. Give them a shot.

After going and back for many many times, my phone was finally repaired. They ended up getting a duplicate phone and switching out the parts. Everything is fixed and working perfect now. The repairman was very friendly always. However the owner wasn’t going to give my phone back until I deleted my first review off Unilocal.Extremely unprofessional to hold my phone hostage until I deleted a review. I understand that mistakes happen and when my phone was broken worse while in their care it’s not a huge deal but how they handled it afterwards was pretty bad.
I was made to feel like the fact they were replacing parts of the phone was exceptional service, when in fact, it is just expected considering they were working fine before I brought them in and no longer working when I got my phone back. It was exemplary for the business to buy a new phone and replace the broken parts, it was what they should do, and I appreciated they did it, but the amount of time, the back and forth and lack of upfrontness on when it would be done was frustrating. Holding the phone hostage until I deleted a Unilocal review, simply unacceptable.