Harvey’s Restaurants

I love Harvey’s and they’ve slowly been closing all the ones on the east coast where I’m from so I’m happy to have it close again. I think I must be going to a completely different restaurant than the other reviewers, though. While the food at this location is awesome the staff has been questionable every time I’ve been there. Several times I’ve walked in and they’ve all just been standing around, four of them cooking one burger for the one dude in front of me and I wait… and wait… and wait… and eventually get to order. Then EVERY single time I pay here they will say «Do you have 10 cents?» or «Do you have 14 cents?» or what have you. I’ve worked behind a cash register. I understand sometimes you run out of change. Literally they ask every time, though. If I had a dime or wanted to give you a dime you would have been provided with such dime. Just take my money and make change. Ugh. And finally, twice I have ordered poutine. Paid for poutine. Waited upward of five minutes for poutine. Then been advised there is no gravy. I figure that’s something the staff should have known in such a small place, but whatever, just refund me. Only they wait on everyone else in the line before refunding me. I dunno. I’ll keep going back because it’s close but I always leave scratching my head.

I LOVED Harvey’s when I was a kid. So I was super-​psyched when this new location opened across the street from me. Harvey’s was always my favourite fast food joint, but I’m awarding the perfect rating based heavily on the fact that the people who run and work at this location are AWESOME.
Never in my 34 years of eating fast food have I ever encountered such friendly and pleasant people slinging burgers behind the bar. Seriously. I was a bit weirded-​out at first, as this is a real rarity in the service industry. Genuinely happy and well-​adjusted people making my burgers? Really?
But I’ve visited this place about a dozen times now, and I’m always greeted warmly when ordering, and given a sincere «Thank You!» with a smile when I leave the place, even when the place is rammed with customers and they’re super-​busy.
I’m probably gonna gain a few pounds from giving this place more of my business, but it’ll be worth it.

This place just opened a couple of months ago and I finally bit the bullet and got a burger.
I’m not a HUGE fan of Harvey’s burgers, and like all fast-​food chains, the food is exactly the same from location to location. They had the same fixins’ and burgers. The service was very friendly, though, and the place was very clean.
If I liked their food more, I probably would have given them a better star rating.
I’ll probably be back… on Christmas day when everything else is closed.