Hertz Rent A Car

Worst car rental experience. This coming from a Presidents Circle member. A dozen gold members queued with no cars available. «One at a time.» «At this time people are on breaks» were the comments made to everyone. First and last experience here. Making an inquiry with our companies travel department to take into account when our contract comes up.

I booked a Midsize 4 or 5-​Door Car from
in Munich, Germany. The quoted price was $ 279.18 (aprox. € 186). This is what I always pay when I rent a car through
. This is the first time ever I got overcharged. By Herz!!!
When I returned home I found a charge of $ 556.21 (aprox € 370) on my credit card. Quite a difference!
I called Expedia and they transferred me to some VERY UNHELPFUL and RUDE customer service person from Herz (pretty disappointing, considering the name Herz). She told me that the extra charge is for insurance.
I rented lots of cars and I never got insurance from the rental car company, I always use my credit card insurance which is pretty good. I remember the customer service person from Herz in Munich asked me about insurance when I rented the car and I told him specifically that I don’t need it, and I put my initials in a couple of places. I’m also sure he never mentioned any price for this insurance.
The above mentioned unhelpful and rude customer service lady, told me that they do not have my original contract and told me to email you to request it and to have the extra charges dropped. And then she hung up.
I emailed them and 12(!) days later they replied with a copy of an agreement summary which had the insurance charges on it and which I signed. At the time I must have been sure that the clerk will not add the insurance, I trusted him and I signed the final agreement.
I will never trust Herz again with anything. And I will never rent again from Herz. Be very careful when you deal with them.

This is a fraudulent excuse for a business. I travel more than 50,000 miles a year for work and this is the worst rental experience ever. We had rented a car from July 23 to July 29 for a family trip to Canada.
We had booked and paid for a Chevy Impala or larger (class G). We have two car seats. When we got there, they claimed to only have a Hyndai (i.e. a class C). At 1:30 AM, we had no other option but take it. They claim to be open 24 hours, but when we returned it at 3:00 AM in the morning on the 29^th there was no one but a guard. We left it on the lot and got home.
Well, first we get a message on the voicemail claiming the car was damaged! I called back and said what damage. We then got a letter a week letter claiming that it was not yet returned! When we called back, they marked it returned on August 6 and have been asking me for the additional week’s payment. Our credit card company, Chase, accepted the evidence of us having returned to the US on the 29^th with the airline receipt, and so we have not lost money. But just the aggravation and the dishonesty is terrible. JUST STAY AWAY FROM THEM.

Got to Toronto, vehicle was not ready and my name was not on the gold member board. Had to go in and wait for my vehicle which, when I finally received my vehicle it was a smaller size than requested with no offer of a better rate or compensation. Frustrated, I walk to my car which is conveniently parked with the front bumper 2 inches from the wall. I get in, the paperwork is already filled out, then I proceed to drive away. As soon as I get to the hotel I notice there is a nice scrape on the front bumper of the car. Fast forward 3 days later to when I return the car. Hertz tells me I put the scrape on the car! Convenient that the car is parked so close to a wall (so I am unable to see the damage), the car was not ready and the paperwork had already been filled out. I now believe what happened is one of their many dishonest employees dinged up the car parked it in a fashion that would require me to move it in order to inspect it. I also don’t believe this is the car I was supposed to have, I think it was late at night and they needed to quickly put the blame on someone else or their job would be at risk. Inspect every inch of the vehicle you rent from here, and yes even if you have to back it out. These scumbags will try to scam you in every way possible. Zero integrity should be their motto. Do not rent from here, the other reviews are proof enough they could care less about customer service. Scumbags.

This review is for the Hertz rental in the Toronto airport on June 3, 2015 at ~5:30 pm I would give less than 1 star if I could. The sales associate tried to rent me a more expensive car, saying ti would be $ 80 a day plus insurance. When he went to show me what the total for 2 days was, it was ~ $ 610 US. I I told him to forget it. Not sure what game he was playing. So I am back to the states and I find out 2 weeks later, as, suddenly, I am short on paying my bills, that my account was charged!!!
Unbelieveable. Now I have to spend hours on the phone and visiting banks to get my money back and am getting late fees on other bills I cant pay. Screw you Hertz!!!
UPDATE: It’s now 3 weeks since my trip, 5 days since I started trying to get my money back and I don’t have it. I am bouncing auto payments, have to borrow money to put gas in my car and eat.

This location SUCKS!
First of all, you must walk a thousand miles to get to it.
Second, the lady at the counter was nice, but the guys in the service garage were rude, thug-​ish type guys who couldn’t give a rat’s ass about anything. They are there to collect a paycheck and that’s it.
I went to pick up my booked vehicle and it stunk like cigarettes and dog and the interior was filthy. The guy tried to tell me that all vehicles are thoroughly cleaned before renting out. I pointed out the dog hair, muddy paw marks all over the doors and windows, and asked him «Does this look clean to you? Does it SMELL clean to you?» There were remnants of food left all over the car as well and he kept trying to convince me to leave the windows rolled down with the air conditioning on, and drive down the rainy, windy highway and the smell would be gone. I booked it for the week. I didn’t want to smell it for the week.
I proceeded to do a damage check on the vehicle for damages and there were scratches all over the vehicle. Not sure where this vehicle was taken to but looked like the person driving didn’t know how to drive and scraped anything and everything in it’s path.
I finally told him to get me a clean vehicle. The replacement vehicle was not what I had asked for. In theory, the rate should’ve been reduced not only for my inconvenience, but because the vehicle rate on the replacement vehicle was also lower. He just tossed me the keys and he took off. NO APOLOGY& no reduced rate from this idiot. SO RUDE!
They wasted an hour of my time there, just picking up a dirty vehicle.
Upon returning the vehicle, I encountered another gruff person. Despite the fact my tank was full, they still charged me for fueling up. There were additional charges added to my final bill that I have no explanation for. Vehicle rental rate was overpriced and to get rude people with it just put the final nail in the Hertz coffin.
I will NEVER recommend this rude location to anyone. I highly recommend going elsewhere. Personally, I would never return to Hertz Pearson again.
Are people just mostly rude in this area?

i reserved a car with hertz but wanted some info on certain specifics of my rental as it seems the off airport sites have more restrictions… i have for the past week been trying to reach the airport location and get a circular round of voicemail options, including the privilege to speak to someone in the Philippines… why won’t someone at the airport answer the phone…

Overprized and bad services. How it comes that they are still in the business. People shop around!

Time to pack up. This Hertz location claims it’s out of cars. As in, we had a car confirmed, like other people, and they had no cars to rent. So much for booking a rental car ahead of time… I missed out on cheaper rates at Thrifty/​Dollar because I chose Hertz ahead of time.
They directed us to Thrifty/​Dollar, saying that they’re a part of organization. So, uh, give your business to Thrifty/​Dollar if you’re going to rent a car at YYZ? I wish I had better news for you, Unilocalers.

Ugh so over this place. Bad customer service experience. My car wasn’t ready. I had to wait 20 min before they told me the car is being washed. I arrived early in the morning so they should have my car ready to go. So annoying.

Not a good location. Gruff service. Terrible cars. Cars not entered into the computer correctly, and agents that rent cars that don’t exist.
The Terminal 3 location is stuck in a tiny garage across from the terminal, easy walk is the trade off for poor vehicle selection and dilapidated facilities. The rental counter is a walk back in time. Back to the days with cramped customer service desks, bad fluorescent lighting that sucks the life out of your eyes and doors that keep blasting in the winter chill every time someone’s bag trips the sensor.
Hertz’ agent was pleasant to begin with, but only offered two cars: a Nissan Verza or a Chevy Cruze. I rolled the dice for the Nissan, as the Chevy’s are crap. Transaction proceeds at it’s normal painstakingly slow pace, they then hand me a rental agreement and a spot number.
Venture out to the garage to find the parking spot empty. Head back in to report the error. Not so much as an apology, instead pure disbelief on the part of the rental agents. So I show them the photo of the empty spot and corresponding number.
Next car was no better. Paperwork said it was a Corolla, but a Hyuandai Elantra was parked in the spot. Hike back into the office where they insist it’s an internal coding issue with their class types. I’ve read enough Unilocal reviews to know how particular they are about falsely claiming damage on vehicles, so I say thanks but no thanks. I don’t want a car that’s coded incorrectly in the computer, so that when the Corolla is damaged I’m being billed despite being assigned the Elantra. I don’t want to risk it. Additionally, if it’s not correct in their computer, who’s to say it’s even registered correctly with the BMV? I don’t want to be stopped for having a license plate on a Corolla when I’m in an Elantra.
Hertz finally agreed to assign me a car that was in the correct spot, had the correct paperwork with matching VIN and apparently correct registration information. This time it was a Toyota Matrix.
The car smelled like expired yogurt, handled terribly, but proved good for tight garage parking in downtown Toronto.
Worst part about the whole venture was Hertz employees and their lack of professionalism with errors they made with my rental. They failed to apologize, failed to make good on their mistakes, and left me with no motivating factor to ever rent from them again. In fact, I’m inspired now to further research better rentals and rental alternatives for my next arrival into Pearson.

They are nice when you are getting a car! But when you have an issue or dropping it back off very poor service.
Poor service! Never willing to take care of the guest. Talk in a rude manner. My company has rented me cars from this location 2 – 3 times in the past and the card are not always properly cleaned, have some mechanical issues (low on brakes, white smoke out of the exhaust) and so on and on. Would not recommend this location to anyone.

Being a Gold Member, I just have to look on the board for my name and go to the spot designated for me to get the car. We got a Toyota Matrix which was probably an upgrade from the Mazada 2 I booked. This is great for this Hertz location had a tendency to upgrade me to the Chevy Impala, which I refused to drive for it’s poor handling, terrible ergonomics and high fuel consumption. There were many minor scratches that I had to point out but then they were not obvious due to the dirty exterior (not a big deal for me since I understand the roads had snow and salt on them and it was too cold to wash the cars when I got the car). A brush was included in the car which came in handy one morning after it had snowed overnight. Return was quick and easy.

I had booked a car rental for two weeks over the holidays over a month ago. Due to bad weather in Toronto my flight was canceled and I was to arrive 17 hours later than originally scheduled.
When I called up hertz to adjust my reservation, they told me I needed to pay $ 189.74 MORE than my originally quoted price. I had to cancel the reservation because of this and I’m now trying to find alternate transportation so that I can see my family.
Hertz ruined my holidays.

Meh. Car not available that I reserved. Took over an hour for the car to be ready so I just sat there waiting for 70 minutes while they found a car for me and drove it over from who knows where.
I have never had to wait this long just to pickup a car.
The car was nice and clean.

Overall very good. Was given VW Passat as full size which was nice surprise. Front desk and attendants friendly and helpful. Only complaint missed damage on vehicle that I had to point out. (not sure if I would have been charged for if I wasn’t vigilant about checking and vehicle) only had ¾ tank fuel and contract said it was full. I returned full just to avoid any hassle. I would recommend but check car and fuel.

This Hertz location is easy to get to and provides pretty quick service. They seem to be one of the best in the airport, as far as price goes. Their cars aren’t as new as the other rental companies that I’ve tried at the airport.
Returns are quick and painless. Just make sure you remember to fuel up before returning the vehicle. I haven’t had any issues with them trying to scam me with charges for dents or scratches like I have with Enterprise.
I’d rent from this location if you want to save money as compared to the other vendors at the airport.

On the plus side, hertz was very flexible with letting me rent and return from different locations. I made a reservation for a car rental for a weekend in dufferton, but it turned out that location was going to be closed early for some sort of bizarre Canadian holiday and closed early that afternoon, even tho the website didn’t reflect this… They let me switch to the Toronto airport at the same rate! yay!
until i get to the airport hertz and they tell me they are nailing me with a 60 dollar premium location service charge. Instead of getting a car rental for 20 dollars a day, it was 30 dollars a day. i had no backup reservation with another company, so i guess that is another harsh lesson. The good news, they let me return the car to a downtown location at no charge because it worked out to be more flexible. otherwise they would get 1 star. but it doesn’t matter really, i would have rented from another company for a lower price if i knew all of this ahead of time. i checked with both locations and they said i would get the same rate. whoops!
I have no complaints about the car, or customer service aside from getting jacked up fees. ofc, their company is known for adding stackable coupons, which is why i ended up getting a car from a high end company for (what was originally) an excellent price that beat out the junk/​shady rental car places

Perhaps it was just one of those fluke occurrences — if not, wow, this location needs to get its act in order!
Easy access from airport, easy to find amidst the bustle of the sprawling terminal, signs clearly posted, the Hertz #1 Gold board easy to find and updated regularly.
Easy exit to freeways from the parking lo which is always a good thing — some terminal based lots trap you in the terminal maze forever till you figure it out.
The car I got was great — immaculately clean and with everything requested.
Bad paperwork — the tags on the car did not match the ones on the rental agreement because someone had keyed it in wrong… security guard caught it which was good! However, it took forever to fix this simple error, 45 minutes!!!
Excellent staff — nothing to complain here but Hertz’s process apparently causes a huge amount of rework when something like this happens which is a real shame!
Easy return process, professional, friendly staff all around.
Overall, staff 4 stars but for having cost me 45 minutes after a 5 hour flight when I should have been out of there in 5 makes me deduct a star
~ 3 stars overall
# 204

Tell me if you’ve heard this one before…
These three corporate executives have their flight delayed by almost 5 hours and get into Toronto at midnight only to be told at the Hertz Gold counter that they need to be patient because there are no cars left.
«Your management is going to hear from my CEO!» Do you know how much business we do with Hertz annually?!” Not a pretty sight. I feel really sorry for the guy behind the counter.
I ended up get my compact clown car 45 minutes later and wasn’t able to cash in my hotel room until close to 2AM. I was not a pretty sight the next morning.