HSBC Bank Canada

This is the worst HSBC branch that I have ever dealt with and I just closed my account and cancelled my credit card due to the horrible treatment that I received here.
Days after my wedding I came in here to deposit a large amount of cash received from wedding gifts (slightly under 10k). The teller immediately and rudely demanded that I present proof of my marriage (I had just gotten married and this documentation was not available). She presented a handout on FINTRAC rules against money laundering, which said that for large cash transactions a report had to be filed to the government to report a large deposit. I quickly skimmed this, not noticing that it did not say anything about providing back-​up documentation, and suggested that I could deposit a lesser amount but she refused to do this because she «already knew how much I came in with». I also suggested that perhaps the cash amount was under 10k and could she please count this? She refused. This left me no choice but to leave the bank and go about my day carrying around 10k cash on me, which was extremely unsafe.
Later that day, I went to another HSBC branch to deposit a smaller amount after keeping the bulk of the cash safely at my home, due to what had happened earlier. The teller there told me that all the first teller had to do was to file a report with the government reporting that a large cash deposit had been made into my account (FINTRAC rules:
). Why did the first teller not do this? There were NO RULES that said that I had to provide proof of my marriage as part of the report. Even if I had some sort of paperwork that proved that I just got married, would this had proved where the money came from? No — this request was completely irrelevant because the cash were gifts from my guests and not traceable.
Not only did the teller at this Yorkville branch not know the rules but she treated me like a money launderer and forced me to continue with my day carrying a huge amount of cash.
To make things worse, I called in and complained to HSBC about this incident. They apologized and felt that this should not have happened, that the teller should have just filled in the unusual transactions form and filed a report, and said that they would forward my complaint to the HSBC branch manager who would call me to apologize. A month has passed and I have heard nothing. I called in again on another matter and asked about it — they said that the manager would call me, and still, I have heard nothing.
I closed my account yesterday and I want this branch to know that it was their doing. Shame on this horrible teller, and worse, irresponsible management that will not acknowledge the mistakes that their staff are making.

HSBC has been a nightmare to deal with. Terrible customer service, hardly any branches in Toronto. They changed my bank account terms half way through my mortgage and I am in the process of closing my accounts with them which they have also made really difficult.

Before I create euro and gbp a/​c, I call few times to make sure what ID doc. I need to open a/​c,.
During my visit to open a/​c, i need to visit another 3 times to get it done, because they forgot to tell me something to bring with me.
Before i transfer euro and gbp money in, i double check 3 time, no extra service (except withdraw fee, less than 1 dollar) then i transfer.
but where i try to withdraw, they charge me another $ 15 for each fund transferred.
Ask them why?
They SAID: we consider local transfer as wired money as well.
I:but when I asked you three times, you said no extra charge, just like what I did in TD bank.
They: because we are not just like the regular bank n Toronto…
Well, when I got cheated through hidden fee like this, there’s only one time business, because not worthy any more.
No wonder I saw so many angry customers in this branch whenever my visit to willowdale HSBC. The worst bank I’ve ever visit.
416−756−2333
3640 Victoria Park Ave, Toronto, ON M2H 3B2

I honestly am glad I don’t bank with HSBC based solely on the lack of customer service at their branches.
Don’t expect tellers at their desks
Don’t expect acknowledgement when waiting in line
Don’t expect any extension of service beyond what is absolutely required of them
And
Don’t expect service with a smile
If HSBC employees are that miserable, I can’t imagine what their clients endure.
If you must bank with HSBC, rule out this yorkville branch and the yeglinton locations. Smh.

This efficient, somewhat spartan outpost of the SinoAnglo financial giant is surprising considering the Yorkville location. The trick is to gain access to the Premier side of HSBC — all of the high touch service and luxury fit-​out is upstairs at this branch. HSBC is fast becoming the bank of choice for citizens of the world — this branch demonstrates the two track strategy.