KB Production Canada

Quality of work ⁷⁄₁₀
— lots of great shots, good video.
— lacked attention to details.
— a lot of key pictures were missed.
— Not a single picture for food or treats served.
— we only got 3 pictures for the hall initially, and after long conversation we were able to get 7 more.
— Kb production blamed it on us for not instructing them to take pictures for the food and hall.
— No pictures were taken for a lot of guests and couple of family members, according to them they weren’t instructed to take pictures of said people and it is normal to miss key pictures during live event.
Final delivered product ²⁄₁₀
— We asked the Videographer to shot a group song, guests repeated the song 3 times and the videographer didn’t get it right. Videographer said that we never repeated it to him 3 times, yet in the raw videos he delivered the end of the first attempt and the third attempt missing the first few seconds.
— you don’t get any say on the final product, if you want something to be edited on the videos, you have one hour for free and than $ 80/​hr after that.
— Contract stated work expected to be done within 6 weeks. however the actual time is 8 – 10 weeks.
— Contract stated one blu ray copy and file transfer, they refused to provide BLU ray as promised.
— Getting all the pictures from them is like pulling teeth, they keep assuring us that all pictures were delivered, then we discover more pictures.
— Final product is not worth $ 4000, for this money there are many better options.
Communication ⁸⁄₁₀
— They are fast and prompt to respond to their emails.
Transparency ¹⁄₁₀
— Responses can be inconsistent with few contradictions.
— Told us that they need a USB stick to do the file transfer, assured us it is a straight buy from best buy, they claimed they don’t make money on them and it will cost $ 95 + HST, we received an old used USB stick that was for $ 35 at best buy. When we called them out on it, their story changed to we buy them in the beginning of the season for $ 79 + HST and we are not responsible if the price drop. They promptly refunded that amount and we offered to mail them the USB back which they accepted promptly.
Customer skills ³⁄₁₀
— They will nickel and dime you on anything and everything.
— For all the hassle they offered 50 printed pictures and leather album, we requested a 25−30% refund which they promptly refused.
–A they told us «if you still think you are not satisfied about our discussion, you’re more than welcome to pursue this manner to legal parties»