Lush

The girls in here are the most friendly and helpful people I’ve met in a long time.
I came here a few days ago with my friend/​guide and was determined to find this place again by navigating the underground path via my hotel. It took me an hour and a half to find this place so when I finally got here I was really irritated. But the girls here were super nice and broke through my frustration and I ended up smiling. When I saw the handmade soaps here before I realized they would be the perfect gifts for people back in the states.
The soaps were really cool and the service was excellent. Great business.

I’ve used LUSH products for years now. I love a lot of their products and their using fresh ingredients and not testing on animals. I like how you can get a smaller piece cut of a product if you want to test out something. While this store is particularly small and can be annoying to walk around in (I don’t have claustrophobia but I could get it in here!) but they are moving to a bigger space in the mall.
I like that the staff really know their products — if you ask a question or want an opinion they have an answer for you. The products have quality ingredients in them so if you think some items are pricey just read the list and you will see why and what you are paying for.
The one thing I don’t like in general is some of their packaging — not travel friendly at all or sometimes like the moisturizers not hygienic (big pits you dip your hands in)
I could definitely spend my lunch hour in here!

I like lush and all but I didn’t have a really good experience the other day. So I walk in and I heard that lush provides free samples on almost anything you would like to try. So I asked if I could try the face mask and a bit of the honey soap. When I ask for the soap she told me I could always buy a block. Telling her I’m trying to save money and I would just a sample, she kept insisting I should get a dollar worth of soap. She said okay and went on cutting it. When she showed me the final block of soap it was ultra small and totaled almost to 3 dollars. Now I’m not mad. 3 dollars is not THAT much money but I’m upset that she wasn’t honest. Sorry lush but I don’t think I’ll go again. I mean what if I get lied too and having to paid a bigger amount. :(also the sample of the mask was really small.

I’ve used LUSH for the last decade. I could open a store out of my bathroom.
However, I tend to avoid this store now as I get REALLY annoyed when the staff kind of just hover over you. Last week, we went to get something last minute for our trip. I have a LUSH reusable tote and I am drinking out of LUSH water bottle. A girl comes up to me and my husband twice in 1 minute to ask how we are. The first time: I exchanged pleasantries and immediately go back into an important conversation with my husband re: our travel arrangements. Less than one minute later, she literally asks us again, «how are you?» I have 3 products in my hands and I’m busy right now — I’m good, kiddo!
I decide to engage her — I am being completely sarcastic and I admit, that isn’t nice. I know about the products, I am a pro at Lush. She tells me about her favourite product and then asks about mine. I tell her about a long discontinued Retro item and she is stumped by this. *sigh*. I really hate pushy shop-​bots. If you are worried I am going to steal, offer a basket. Otherwise, no reason to engage me after I have already given you a polite hello and told you I don’t need help. I am there for soap, not social hour!

Never tried lush, seems like it has some great reviews would try it soon. Currently I use a brand called Bath Fairy and im so into it ! I love having bath with it the smell is perfecto!!! Sometime i feel so sad to put in water because it looks so great as if it is edible

We have LUSH in the US too and I normally don’t review for bigger business, but the workers here are phenomenal. I broke my newly bought mug in the store, and the two workers made me feel better by encouraging me to take it back to Chapters, and coming up with funny scenarios to get a new one. The workers are attentive without being pushy. I will definitely be back once I revisit.

I put my skin and hair through hell since I go swimming twice a week and use hot tools all the time. Lush to the rescue! This location happens to get busy at times and the staff are always ready to help. I find that most Lush stores seem to be congested and tight to get around when the store has like 6 – 7 people. When I get home, I look forward to my relaxing bubble baths and long showers because I am well equipped with bath bombs/​melts, big hair shampoo, forever in bloom conditioner and king of skin body butter. I really like how they use natural and organic ingredients from all over the world. Lately I have been using there sea spray hair mist and I love the texture of my hair after I use it. This store is for men too so don’t be afraid. One of my buddies wears hats all the time and struggled with dandruff for awhile and after I introduced seanik and godiva solid shampoo, he was dandruff free and now repurchased extra to throw in his gym bag too! Check this great place out and if you have any questions, I will try my best to help ;)

I love all lush locations! The company does a really good job at hiring energetic and happy people. The staff definitely knows all about their merchandise.

I went in here yesterday with a few friends that have never been into lush. What I did earlier was I bought a few soaps and bath bombs for a friend and I really wanted one of them for myself so I went back.
1. Although the soap I wanted (Christmas Eve) was seasonal and therefore out of stock, they were really nice and recommended all these things around the store they thought I may like. Their customer service is next to none. I got a sample of an expensive facial scrub (Angels on Bare Skin) and they were very kind about it, even though I ended up not buying anywhere. The sample was a lovely size, good enough for at least 3 uses!
2. Two of my friends were guys and they just stood there smelling soaps. Again, customer service was great. They acted like they were completely used to this (probably was LOL) and let them.
3. They tested some nice things on my hand and it was sooooo soft after. A plus, definitely.
4. When I mean customer service, I don’t mean one girl doing everything while the rest stands there watching or staring into space. What I experienced was like hotel service. One girl welcomed us as we walked in and offered lotion, another got me the sample, another told us what was in stock and what wasn’t, and another recommended what to use for what skin, etc. Did I mention they all knew everything about each product, including the random odd fact?
5. When we left the store, my friend (who can be very picky with stores) said, «now THAT’S how you do customer service!»
Nuff said, guys.

Stopped in briefly today, this store is tiny, but they didn’t have what I wanted :(. They sent me over to the store on Queen Street. The associates were pretty helpful once I flagged them down. I asked them to call the Queen street store to make sure they had what I wanted. Confirmed, then I head out (they are about 20 minutes apart on foot).
Will be sure to call ahead next time to make sure what I want is in stock!

I love Lush so when I was in town for the weekend I made sure to scope out a location to visit. This one in the Eaton Centre is probably one of the smaller ones I’ve been in, but that didn’t take away from my experience. The staff is helpful and friendly and I found the items I wanted.
It is very true that you can smell the store before you see it. I approached it from Sears and could smell that I was getting closer to Lush as I entered the department with all the accessories for the bathroom. :)

I’ve been a lush lover since they opened their first store in Brazil. I’m CRAZY about bath, and Lush can turn your bath into SOMETHING.
Then, they ceased their Brazilian operations. I was orphaned, and thought I was never going to have a bath bomb again. Until I walked out the Dundas subway and smelled, well, that distinguishable Lush smell. I was in Paradise and spent lots of dollars in bath treats.
I’d like to say I have acne and doctors have been prescribing me things to control acne, but there’s an amazing charcoal bar at lush that lasts forever and is much cheaper than acne prescription drugs that works like a charm for my skin. I have to wash my face and shoulders with this black thing everyday, but I look like an adult again!
I’m interested in trying more of their beauty products after this great experience! Awesome!

I wish i lived in country where they have a lush store. My favorite is the bath bombs. They are just wonderful. Unfortunate I live in Denmark now and we don’t have a lush store, nor do I have a tup. Bummer. Love the scents when you come in to the store, all the colors. It can only make you in a good mood if you breath in and open your heart

When you walk in the Dundas and Yonge doors to the Eaton’s centre, a sweet almost sickly smell hits you and you know you are close to heaven!
I have been a lush fan for many many years and have turned more then my fair share of Bath and Body Works Lovers into Lushies…
This location is tucked away in a tiny corner almost under the escalator on the upper lower level of the mall — I think they put it here to over power the smell of piss from the subway entrance… smart if Cadillac Fairview (The mall owners) did… or it’s just a happy coincidence. If you follow your nose you will be sure to find it… trust me.
The staff are always cheery, and willing to help — I have to say this is the only store that I enjoy the sales staff asking me if they can help. The store is small in comparison to other locations, but it’s packed to the brim with product. They have large quantities, but not a wide variety of selection as other larger stores do. The products that they do have tend to be more of their best sellers and tried and tested products.
I tend to make a beeline for the Bath Bombs wall, I kind of feel like a kid in a candy store looking at all the brighly coloured balls that will fizz and make me happy. I have to say they are by far my fave product that Lush makes. Yes they are $ 5-​$ 6 a pop, but it really is worth it — TRUST ME! I tend to stock pile them… not sure why, I guess it’s the way I justify spending $ 20-​$ 30 on things I don’t really need and only last 30 – 45 mins — depending on my bath length.
If you can, order online from their site, as they have all of their products and even their «retro» products that you can no longer get in the stores, or only come out of the «vault» and into stores like Disney movies every so often. Most of the time shipping is included.
Oh ya, and regardless of what Lush store you go to — other then the online store — you will leave smelling like it, and it will last days… it makes me happy, and is truly one of the best marketing tools ever!

Lush is my guilty pleasure. And yes, I have every reason to feel guilty about it. I somehow justify having sparky, fizzy, coloured bath water at $ 5-​$ 6 a pop.
Some products here give you more mileage — such as the soaps and shampoo bars. These work out to be much cheaper per use, but not as fun.
The sales associates are helpful but a bit too eager sometimes. I think this is a result of Lush’s training and sales tactics. It can be a bit overbearing, and you can tell some of the SAs are uncomfortable with it, too. Its a bit awkward. But I do love how educated and familiar they are with their products.

Like all Lush stores, you can smell them before you see them… which in the case of this one is alright because it sort of wafts into the nearby Subway (thus causing a vast improvement).
But man! I don’t think I could work in one of those stores! The scent (s)!
By now most people are familiar with Lush’s stuff it’s kinda passé, and to be honest I don’t buy much of their stuff anymore because it’s very perfumey and expensive.
So why the four stars? Because once in the bluest of moons I like to go out and really hit the town in the winter and when I do I LOVE to scrub myself all over with one of Lush’s «Buffy» body butter bars. It’s got these little scrubby bits in it and it smells… more natural than their other stuff. It. Is. Divine.