Molly Maid Toronto

Pretty bad experience with Molly Maid. A great deal of my apartment was left downright filthy. I contacted Molly Maid right away and they were initially pretty responsive saying the cleaners would come back promptly to fix was was left. Had this happened without the following I wouldn’t have left a bad review. But bless you, Unilocal gods, for a place to get a little pissed.
The cleaners showed up 1.5 hours later after I told the owner I had to leave my house 10 minutes after that time. They begrudgingly went over about half of what I told the owner had been left undone. To be fair I was expecting this… the owner told me about 5 times on the phone that they would NOT be back to clean everything (Ummmm… But… that’s their job?)
I was made to feel like it was my fault for not seeing all the dust and grime left over when they left the first time. I can’t count the number of times they told me I should have noticed. THEY should have noticed. I didn’t think I had to thoroughly inspect my baseboards and window ledges for dusting/​cleaning my fridge door for the sticky stuff that was there when they came; the tables and kitchen counters for crumbs; or the floor mopping and thorough sweeping because… well, again, that’s their job.
Save your money, you can probably do a more thorough clean.

Terrible service! I booked an appointment for 1.5 hours, and told them I might need 2 hours. They said that the could extend it for 2 hours if needed. When the cleaners actually came, they had a trainee with them, and everything was rushed for some reason. We asked them to clean specific things, and the cleaners said «only if we have time, we’re only here for 1 hour.» In the end, a lot of the work wasn’t done, and I had to hire different cleaners. They’re also expensive! Would NEVER book with them again.

I needed a move out cleaning so I scoured Unilocal looking for help. There weren’t many services posted to my surprise so I started calling the ones that were rated above 3 stars. One place didn’t respond, another didn’t know their own prices, and the third one wanted to charge a crazy amount! I decided to just call Molly Maid because I knew their name and knew they wouldn’t be too expensive. If they did a poor job, I’d just suck it up.
So I called a few days before my move and they were able to fit me in! The woman I spoke to was VERY personable and funny! She told me what to expect and then promptly sent me an email confirming what we had discussed, including their policies and procedures.
On the day of the cleaning, the «maids» called when they were on their way and showed up on time. They were 3 kind ladies and got right down to business. They were finished in less than an hour (I’m told much less) and they left my apartment sparkling! The best part was that it cost me less than $ 100. It was money well spent as they even washed out my fridge, stove/​oven, and cupboards.
I offered to write this review because I was so impressed! I will definitely use their services again.