Once Upon A Child

After my wife called the shop and they said bring your stuff over (not mentioning they stop buying at 3:30), they turned us away. Showing up at 3:35 with a fully loaded car to be greeted by a young woman who wasn’t exactly welcoming and to be turned away was infuriating to say the least. For a business we’ve supported plenty in the past, I have nothing but negative feelings towards them now for their lack of decent customer service.
I understand they were busy and there were a few people ahead of me, but I now need to unload my car. There is some amazing things in there that would make plenty of families happy too. A co-​sleeper, swing, Fisher Price Jump & chair… The list goes on and it’s a huge pain to have to unload my car and now sell the items elsewhere. I’m not a happy customer and I will not be shopping there again, nor recommending them to my friends.
My final message to the owner of this location is — hire better people and do a better job. This is the worst customer service I’ve experienced in a long time.
Sincerely,
A very unhappy and angry customer.

Great store, we’ve gotten some wonderful deals since we started going there. The store has been recently renovated and the layout is much better. The prices on some things is still a little high for used clothing but when there are sales it’s great! We always check here first before going anywhere else.

Having sold many items to the bayview store over the years — I found recent experiences quite exasperating. I have e-​mails sent regularly from the store asking for gently used clothes.
Everything we take it has designer or top quality brand names. The staff are clueless as to have the brands, they are rude and make you feel like they are doing you the favour.
I recently took in about $ 1,000 of gently used clean clothes, in return I got $ 80 — when I looked at the items they gave me $ 7.00 for an Abercrombie long sleeved T and just $ 16 for a north face last seasons winter jacket hardly worn.Ironic.
The woman sorting the clothes was rude, and made me feel uncomfortable taking in the items.
Would rather donate to a charity than go through the humiliation for $ 80!!!

This Once Upon A Child is a little different than the other ones I have experienced.
First of all, they sell a lot of new items i.e., Bumbo Seat, ERGO Baby Carriers, Robeez shoes, Baby Legs, My Breast Friend nursing pillow, etc. Even though these items are new, they are sold at a discount!!! I purchased my *NEW* Organic Ergo for only $ 119 and I did not have to sacrifice on colour — it was in the exact colour I wanted!
The prices on used clothing is a little on the higher side compared to other OUACs that I have visited. The selection of boy’s clothing is disappointing and limited.
The store is a little small but you’ll just have to come back often to find a steal. Found a very cute and very new looking pair of robeez shoes for my little guy for only $ 7.50 — what a steal :)
The staff is extremely friendly and approachable.
There is an abundance of free street parking.
Check it out!!!

A good place to check before making an expensive purchase on baby/children’s items. I have purchased several toys and a bumbo here. You never know what you will find as stock varies day to day but it is always fun to look.

Heard good things about this store but wasn’t overly impressed (perhaps as the other reviewer suggested, this location is different than the others.) Saw some details but other stuff was priced second hand the same as you would pay at a decent sale brand new. Sales people weren’t particularly friendly either.

Located on posh, uptown Toronto’s Bayview Ave. this is not your average Once Upon A Child.
For anyone who has shopped at their other great locations, this one may appear the same from the outside but contains more expensive children’s clothing and toys, than you would ever really find in a second hand store.
Sometimes you will find great designer and name brand names for baby and toddler clothing, at (I wouldn’t say great) good prices, while other times, the prices seem a little over exaggerated than one would expect when shopping second hand! !
In addition to selling kids clothing and small books and toys, this locations accepts children’s furniture, jolly jumpers, trikes, strollers and all sorts of cool big toys!