Pet Uno

First time here .
It looks like a hip store to get you pet stuff they do have some nice beds. BUT this is what I did not like we bought a little bag of a high-​quality brand because we where in the city and had the dog with us so we hit some food for him.
Got to the car and gave him some food a d he did not want any. No big deal went home and noticed that the food expires in 2 weeks that’s not good.
The guy in the store seemed anoyed that we where in the store taking his time from the game on his phone.

I can’t understand where some of the bad reviews are coming from?!
I’ve been bringing my dog for grooming and purchasing products from Pet Uno since they first opened, so maybe 2 or 3 years now? (I don’t know, time flies!) But I have never once had bad customer service from any of the staff, especially not from Nadine and Dean, who are there 99% of the time that I’m there. They’re pleasant and friendly, and they always recognize who I am when I call to book an appointment.
Their prices are very comparable to other pet stores like Global and Pet Valu. Even though their store is relatively small, they still have a great selection of quality products. And if they’re out of something, they’ll order it for you and you get it within a few days.
I agree that the parking can be an issue, but there is a little Green P parking lot just north of the store on Grace St. that I usually park at. But frankly, I haven’t had much of an issue with parking just on College St.
And to HelloMonke. E: Why would you think that opening a cat cage without asking is acceptable behaviour? It’s not your store, it’s not your cat, even if you are doing it gently and carefully!

This is a nice little pet supply store. I have no idea why there are negative reviews. Prices are reasonable and the store is neat and clean. The gentleman who works behind the counter has always been helpful. They also work with local rescue groups to get cats adopted, which is part of why I like supporting them. They carry a wide variety of cat foods and pet products.
The biggest issue I’ve always had is simply finding parking in this area. When I buy pet food, I usually buy in large quantities because I have cats and we foster kittens, so I usually need more than I can bring by bike and you’ll get a ticket for parking illegally on College sometimes within 2 – 3 minutes because of on-​foot metre maids. It’s a big issue for me, because to be able to move huge bags of food and cases of cans to my car, it needs to be close to the shop, so I find I don’t shop here as often as I would if there were more accessible parking.

Great pet store! My husband and I shop here frequently and the staff members are always friendly and helpful. I love that they foster cats; the owner seems to really care about animals. Nice to see an independent business doing well — really hope they can stay long-​term. The man who works here is super friendly, always remembers us and sometimes brings his sweet tiny dog with him, if we’re lucky.

I don’t agree with with «HelloMonke E.» who knocked the lady who works there. She is always friendly, offers to order things in if they don’t have them, let me know all about the cat rescue group that has their adoptees in the window. She’s an older lady and maybe not in the best of health, so when you ask for something she might point at where it is (the store is tiny, it’s not like you’re going to get lost), but whenever I’ve asked for something she’s walked over and showed me where it is. She is a lovely lady who loves animals and I look forward to seeing her when I go in.
I’ve been going there frequently since it opened and the debit has been down once when I’ve been in — not 50% of the time as you have mentioned.
AND I HOPE SHE TOLD YOU OFF if you opened up the cage of one of the adoptable cats without asking her. You have no idea what issues that animal has, what it’s personality is like, or what mood it’s in that day. AND, you should be washing your hands before you touch any adoptable animal as you may be passing viruses on to them, AND if anyone could just open cages without consulting the storekeeper, someone could easily grab an animal and walk out of there with it. You don’t sound like someone knowledgeable to give a sound review of a pet supply shop. Maybe stick to Walmart.

Friendly and helpful staff :) I don’t go anywhere else.

One of the WORST Pet Store experiences EVER!
My 3^rd visit and the weary looking short Blond lady was working Again and overbearing Again!
She talks to you as though she’s discipling a Pet.
The credit card/​Interac terminal is down Again (50% of the time) When you ask her a question she points to the shelf. When you talk to her she chews gum with her mouth open. When you ask her about a product it doesn’t exist (Feliway) she grumbles, shrugs an offers no proactive solution.
The markup $ on Products is 15% higher than at other pet stores. And gawd forbid you gently open a cat cage to carefully and lovingly pet a cat.
Go to the Pet Store on Roncesvalle or PetSmart. Anywhere is better than this uncaring, under stocked, overpriced store.

Finally came in the other day to check out the scene. I was intrigued by the hilarious «lil dick licker» dog bed they had predominately displayed in the window (you’ve gotta appreciate the humour in that!) and had been meaning to check this place out anyways.
Price-​wise, they seem pretty on par with the other guys (namely Pet Valu and Global) and do give 5% case discounts. Lots of treats, toys, accessories, supplements, etc. the selection of actual food was a little lacking (on my dogs particular brand, Natural Balance — only chicken, fish and vegan dry) but the employee said that they can order in anything on request and can even deliver it for free! Not totally necessary for me, but knowing that it’s an option is always helpful. In case I break my leg or something…
Good to have this place around!

My favorite independent pet store! Friendly staff, great selection and reasonable prices. They also have free delivery on order over $ 20!

This is a quaint little pet supply store located in the heart of Little Italy. I for one welcome them to the neighbourhood and hope they do well as while College St does have a couple of vets offices and some grocery stores to buy the essential animal products, you had to travel as far east as Augusta St to find the closest actual pet products store.
The employees have always been pretty friendly and helpful when browsing for things, and while the store itself isn’t the biggest and the selection in products may not be as good as the chain pet stores, the prices are competitive and you can usually find some kind of iteration of what you went in there for. We’ve bought everything from a slew of cat toys to harnesses to dog bones and they even carry gourmet dog treats. I can appreciate that they carry a lot of organic and healthier choice products as well.
Since opening, this place has served us well and I’m sure will continue to please.