St Clair Veterinary Facilities

So glad we came to this vet on recommendation of a neighbor. Dr Hannah is quirky she cares about her patient our dog and was great about giving her an exam and checking on her. The team worked with our insurance company to provide what was needed and gave an accurate estimate before proceeding. Our girl had a fractured tooth which was decaying and giving her bad breath. The nerves were exposed and it had to come out. Dr Hannah for what was needed to provide the best café for our girl. Our dog was so happy to see us but continued to check back on the staff proving she had great care. Thank you team for looking after our girl!

I found the cost at this location to be exorbitant– yes, visits to the vet are mostly pricey but this was ridiculous. I took my dog in to check on a small rash she had been having and ended up leaving with a bill of nearly 500 $. I also left having no answers other than «it might be an allergy».
I was surprised by the fact that the vet performed a series of tests on my dog that I was not aware she was performing until it was time for me to pay the bill. When I protested the charges, saying that she should have informed me before taking a skin sample for testing etc., the vet dismissed my protests with a «we were just trying to do what was best for your dog» and walked away. I didn’t appreciate the service or the way she responded to my concerns about pricing. Needless to say I have since gone back to my old vet.

I have been taking my dog to St Clair Veterinary for 1 year now and haven’t had an issue until today. I just called to cancel an appointment I made this morning, and the woman who handled my call was rude and inconsiderate. Not only did she hang up on me, but she ignored my request for proof of vaccination, and when I asked to cancel my appointment she neither confirmed she had done so, nor did she ask why. I have had amazing customer service any other time I have called or visited, but this crossed the line. Whoever is answering the phones right now needs to be reprimanded.

Dr. Hannah is receiving a lot of praise, and so I must speak my piece. She may love animals, but she does not care for human beings. I took my cat to the St Clair Vet for over six years. He had severe arthritis. She made it seem as though we had caused it, and would criticize that way we interacted with him. She actually brought me to tears in the vet because she made it seem as though my cat would die because of my «lack of care». In the end, she suggested a procedure for him that did not work and only made his condition worse. We were charged for it of course.
If you love your animals, do not take them here. They give you more guilt and unnecessary expenses than anything else.

My kitten Ella is very rambunctious and so I was nervous to take her to see a vet for the first time, but she’s mature enough to be spayed. Earlier this week I called to make an appointment with Dr. Hannah. To my surprise, the receptionist was able to schedule her in two days later. She was friendly and explained that Ella would need to come in for an examination and some more shots (Ella’s previous owner took her for some boosters before I adopted her) before the surgery.
As soon as I walked into the vet clinic, I could feel my pet carrier start to vibrate. Ella was purring! This put me at ease after she made blood-​curdling noises throughout the entire five minute drive. Ella was hesitant to come out of the cage, but one of the vet techs helped me pull her out. Ella calmed right down almost immediately and seemed really happy when Dr. Hannah was examining and vaccinating her.
Dr. Hannah is fantastic. She showed me how to brush Ella’s teeth and sent me home with a FREE bag of special food that promotes dental health. There is also a complimentary kitten care pack they give out with multiple pamphlets, a blanket and a toy. I left as a satisfied, informed customer and Ella only squeaked once on the drive home — this time, out of contentment!

These people are absolute crooks. I went in for a dental estimate for my dog, and they quoted me $ 1500. I didn’t know what to say, but I figured that was the price. The vet went on and on about «how expensive» dental work for dogs is.
Turns out they were completely trying to rip me off. I took my dog into another vet, and called a couple more on the phone, and ALL of them said $ 700 or less!
I was in complete shock that they would try to steal peoples’ money like this. I try not to use the word «crook» very often, but these guys are absolute thieves. They should be completely ashamed of themselves.

Dr. Hannah is one of best vets I’ve ever had. I’ve been a client of this clinic on and off for over 15 years — the «off» periods were times when I lived outside of Toronto or at the other end of town with no car, and I was happy to reconnect with them when I moved back to the West end. When I lived outside Toronto, I got recommendations from Dr. Hannah for other vets, all of whom were also very good.
The staff are patient and care about both the animals and the people they serve. One of my cats needed to stay for a few days last year, and they were great when I called and visited to see how she was doing. The cost of care is also a bit more reasonable than some of the places downtown.
The reasons I’ve given the clinic 4 stars rather than 5 are mostly about customer service rather than animal care. I had one occasion when an associate vet promised to call me back to answer a question I had about my cat who had just been discharged, and he forgot. The waiting room is small and dated, and I’ve had a couple of issues with paperwork sent to the insurance company missing information. On the other hand, staff stayed late when I needed to go pick up my cat after work and are sweet and kind to my pets — no one is offering me a cappuccino like at my old downtown clinic, but that’s not what’s most important in a vet!

Dr. Heather Hannah has been my cats’ vet for many years. She is knowledgeable, patient and friendly. The counter staff there are sometimes a little harried and unfocussed, but they seem to be friendly people. The layout of the waiting room and office are a little awkward; the small waiting room can get very crowded.