Swarovski Canada, Ltd.

I came here once in jeans and sneakers. I returned in a month time in wingtips, and once more the following month in hiking boots. Guess what the levels of service was offered to me with each visit?
They should treat every potential customer as if that customer had just discovered fire. That’s the level of ignorance which is required to fool anyone into buying this stuff. Austrian crystals. It’s pretty much the same thing if I opened a store, named the Chung’s and sold porcelain figurines at $ 100 each. Severely overpriced for something you’ll never find any use for. The signature pieces are so dreadfully uninspired and ugly they look like mutations of nature.
The real estate is the largest anywhere within the GTA, which perfectly compliments the ego of the people working here. Oh, you’re on Bloor Street? The looks I got from the people here when I arrived in sneakers had me thinking they were going to alert the security if I made any sudden moves; such as sneezing.
I was treated like a lost tourist in my hiking boots, so I walked all over the store with them spreading as much ice melting salt I’ve accumulated from the street as I could. The stores manager followed so closely if there were anymore people in the store they’d mistake me trying to start human train. It was only when I came here in my wingtips did I receive any semblance of service. I was out of ideas for a birthday present for someone whom I wasn’t very fond of, and nothing says ‘who cares’ than brands like Swarovski.
I asked to see every item possible and asked any question that I could come up with in relation to the merchandise. It almost sounded like we were talking about jewelry if there was any here. The salespeople here is slightly more educated than the other location in their brand and product. The same person who fashion-​profiled me a month ago is now babbling away with these set of pearly whites that was obviously more appealing than anything on sale. I pulled out my Chanel wallet and I swear that person instantly grew a couple of extra teeth on the spot. I looked at my watch to gesture than I was running out of time before anyone could sink in another bite.
This location always has horrible lighting, and it is uncomfortably situated at Yonge & Bloor. One does began to feel the pressure of consumption at least until forty metres West of Yonge this store is less than ten meters. On the bright side, it’s always empty! How befitting.
I still have one item left that was purchased from this location. I’ve been too embarrassed to give it to anyone as a gift now that I’m somewhat of an adult.

Who doesn’t like things that sparkle? OR should I ask, what women doesn’t like things that sparkle?
Exactly, very few.
Now I frequent Swarovski, just to see what they have and if anything tickles my fancy, but my last visit has given me that little kick to actually write a review about this location.
So 95% of the time I have no problems with the store. However for the other 5% my issue is with some of the people who work here — they can be quite rude. Yes I may dress down once in a while but that doesn’t mean I’m not allowed in your store or can’t afford what you’re selling. Let’s be real here in this day and age you can’t judge a book by it’s cover. Not to mention your things are moderately priced so really you need to step down off the high horse and be friendly to whoever comes into the store.
I’m not saying everyone working is rude cause there are 3 people who are fantastic, but this is mainly directed to the other staff.
Now onto business, if you do end up buying something here you’ll find that their policy on returns has changed. You can no longer return items but you may now just exchange them or get a store credit. Not a big deal but this may bother some people.
Repairs: If by any chance you need a repair on your item they usually handle it pretty well and quickly. I should let you know though don’t go for a repair near a holiday (2 weeks before or after) because it’ll take double the time to get things repaired. I don’t know why, but if your warranty isn’t up don’t rush to get in there. Unless you like waiting. Then by all means knock yourself out.