Szechuan Express

Their staff is extremely incompetent and rude to their customers.
On February 2^nd 2016, I reached their eaton centre location with some of my friends, just before closing time, and I saw that the dish labels were removed. Since we don’t eat beef, we politely asked the lady if there were any chicken dishes still available, a simple question which she failed to understand. After repeating the question several times, she couldn’t understand what I was saying.
So we realized out that the lady at the food counter didn’t speak fluent english, and we went over the cash counter to seek a simple answer to my simple question. But instead of helping us out, the cashier yelled back at us, telling us that it’s not her job to tell us about dishes, and that we should look at the dishes and make out if there are any chicken dishes left. Now how the hell am I supposed to tell the difference between a cooked chicken or beef dish, just by looking at it? Plus, the whole point of having a customer service representative is to help customers!
Naturally, we left the place in search of a better restaurant.

Run away — go anywhere else in the food court — DON’T EAT HERE — If I could write the review with no stars it would still be too much acknowledgement.
Ordered a dumpling and a shrimp & pork Har Gow — both undercooked and terrible — actually horrible and it’s a food court so I felt it was okay that I spit everything into my napkin also had eggplant & noodles. It all tasted as if it was cooked in chemicals — HORRIBLE !!!
I knew I should have ordered soup at the THAI place — thank goodness your in a food court with lots of options
Will not be going back to Szechuan Express ever — HORRIBLE did I say that already ?? oh well it was worth saying it again so you will listen.

Too bad what most people have said about this place but I ONLY eat here whenever I’m at the Urban Eatery (Toronto Eaton Centre). I’ve tried many others (Big Smokes, Amara, the vegan place, etc.) and I find myself returning to this place. I’ve been here about 5+ times now and it’s been almost every time. (Don’t get the noodles as they seem to forget to taste it before it comes out so rice is a better option as you can’t go wrong with that one). It’s recommended if you want to grab something at the food court apart from McDonald’s. Other than these two restaurants, the rest are garbage (being pretentious in a food court because they renovated)
Food: 4.5÷5, Super delicious and the right amount of spice for me. I often get the rice with szechuan beef which I think it’s the best. Their crispy chicken, chilli chicken or general tso are good as well.
Service: 2/​5, service is not the best, they either have complaining customers or simply are unhappy and this could kill your mood if you are excited about the food. Also, you have to ask for everything like utensils, water etc. Nothing is offered as a service.
Ambience: N/​A, It’s the urban eatery (food court). There is no ambience
Price: 4/​5, It comes to around $ 10 per person. Cheap food for great portion size and tasty food.

In my first day in Toronto I wanted to get some good old Chinese fast food, but to my disappointment Szechuan Express had very cheap and bland food. I tried their wonton noodle soup and everything about it was bland and had no flavor. It tasted something they sell at a very low down buffet restaurant. The food they sell their was very similar to their noodle soups. Everything has pretty much no taste, hopefully other tourist will just go to a McDonalds instead of this.

Worst service ever! I didn’t expect a decent service from here since it is just a Urban eatery, but the servers were really rude! I got stared and rolling eyes from an old lady who worked there simply because I wanted to change my order from «eat in» to «take out»! The food does not worth the price. Worst quality I have ever had. Keep away from this place!!!

I am disappointed, in myself. Last year, I tried Szechuan Express on a trip to Toronto and commented on the Urban Eatery Unilocal entry that their food was «merely average».
With the selection that is available in the Urban Eatery, had I remembered that I didn’t enjoy my last experience, I certainly would have tried something different today.
Ordered 4 dumplings to try to get rid of the taste of my dinner from another food court nothing-​special, and I regretted right away. yuck. Tasted dry and definitely unappetizing.
I just hope that my memory doesn’t lapse again. I don’t want to have a 3^rd Szechuan Express experience. Noooooo.

Put all the bad service providers in one room … ask them to serve and cook the most unhealthy meal, welcome to Szechuan Express where Chinese food is given a really bad name. Really bad.
It’s cheap so you get cheap service. But no one deserves a rude server. I ordered this honey chicken swimming in sugar and oil. They under charged me and because I did not want to start the new year with guilt, I told them about it. I requested for another cup of water on top of my paid drink and in mandarin, which I understand very little, said the other server: «this guy is annoying asking for two glasses of water.»
Really? Average order is $ 10, I spent over $ 20.
After I rolled my eyes I went to my table and try to savour my food. Their last savior. My arteries were assaulted by honey chicken, so sweet it can pass as dessert. I ordered pork bun with a hair strand of pork. The rice is equally bad and hard as the hearts of servers.
Stay away. Be healthy and sane.