Tim Hortons

Unfortunately, the Seneca dining staff working seem to have no idea what they are doing in the A building Tims location.
At peak times there are usually 4 to 5 employees behind the counter of this approximately 100ft.sq. location (2 at the cash, 1 or 2 at the sandwich area and 1 at the hot drink area), which in theory sounds looks like an efficient work area and a short wait in line, but let me tell you, it’s the total opposite!.. You’re looking at a 10 – 20 minute wait at any given time of day.
The majority of the staff in the A building Tims have no idea what they are doing and seem like they need their training wheels to guide them in doing basic things. They don’t seem to understand that they need to pick up their pace in order keep the line moving and that they are allowed to multi task during an order.
I feel as if the dining staff at Seneca should go to an actual Tim Hortons franchise in the city to be trained because they seriously lack basic food service skills.
The only person working here who always has a smile on her face, knows what she’s doing and will have a nice short conversation with you is Tina. The rest are robots that show no sense of emotion or customer service to the teachers and students. I’ve witnessed them needing need constant reminders from other staff how to use the cash register and remembering what your order is.
Fortunately, the product always turns out fine, but the staff really need to be trained to increase efficiency.