White Shark Window Cleaning

We have had White Shark clean our windows several times over the years and they have always done a satisfactory job. However we have never written a review up to now. About a year ago the house next door was demolished and new house construction begun… with all the expected dust and grime. When it was finally complete we called White Shark to paint the outside trim on our three story house. This was done about a month ago. The workers were pleasant and efficient and we are very pleased with the result.
Today they came to do the windows inside and out. The outside was especially filthy due to the construction. The two pleasant young men arrived right on time and got right to work. The result was excellent. We are very pleased.

I heard a lot of banging on my roof and my baby was sleeping. So I went out to the front of my house to find a ladder leaning on it and a guy straddling the narrow space between my house and the neighbour taking leaves out of their eaves. Before, I even opened my mouth the guy yelled at me «I’m not doing any damage! It’s no big deal!» All I was going to say was that I had just come out to see what the noise was.”. He was aggressive and rude and never knocked on my door for permission to access the roof or my property. I wouldn’t have minded in the least but he was intimidating and rude. I would never recommend anyone use such people do anything on their house. As I watched him too, he looked to be doing a pretty sloppy job. He was randomly grabbing leaves and dropping them to the ground with his hands.

My family’s house has beautiful ivy covering most of the brick on the front that took years to grow. White Shark has been calling my mum bugging her to clean her windows for a year or two, finally she gave in.
They cleaned the windows by ripping the vines off the house, leaving an uneven mess of dead dangling vines and exposed brick, like a really bad haircut. Even though I was home and had introduced myself to them, they did not bother to ask to see if this was an okay thing to do. In the process of the ‘cleaning’, they trampled the front garden, destroying a number of plants. Then they had the audacity to write on the invoice «cleaned your vines away, free of charge!» They even put one of their signs on our front lawn without asking.
Every day for a week we called them explaining what had happened, and they said «oh we’ll get back to you» or «someone will be out today» My mother finally had to speak to the president to get anything done.
They are going to replant the garden, but the vines will take years to grow back. Even then they wanted us to pay to have their mistake fixed!
Very disappointing.