Change

After hearing great things about this store, I decided to get myself fitted. The bra initially felt tight but she assured me that this was the right size as it would eventually stretch. I decided to chance it and took it home. It felt itchy but they said to wash it and the itchiness would go away. Of course, to wash it I had to take off the tags. Big mistake. As soon as the tags are off, it’s a final sale, which makes sense. I brought it back in hoping to exchange it but was told I couldn’t. They instead offered to sew a soft liner into the cups. I picked it up and though the cups were better, the same itchy fabric was on the sides and in between the cups. Also, after a day of uncomfortable wear, I had deep red lines along my torso. I appreciate the fact that it will «eventually stretch» but I don’t think I can wear it long enough to break it in. I might add that the sales ladies were very pleasant but the bra itself is a nightmare!

I came in to this store with something specific in mind as I had undergone surgery. My surgeon had specifically instructed that I must get a full coverage underwire bra to wear day and night that is NOT a plunge and push up styled bra. The Store Manager was the person that assisted me. She chose bras that she claimed are specifically for my surgery and measured me as a 30D. I am a type of person that rarely shops for bras and have no knowledge about the types and sizing and relied on her knowledge.
I ended up buying 2 bras and within a few hours it was too tight to the point were it was digging into my skin and gave me blisters the next day around were the band sits.
I went back to the store and spoke to the same person that sold me the bras and she was just argueing with me and said that the sizing is correct and she would not honor an exchange and put the blame on me saying that I am the one that chose the bra and they are final sale! I even showed her a screenshot of the product on the Change website stating that it is a plunge shaper and a push up styled bra and she still was still not willing to exchange them even though it was clearly her mistake. I showed her the blisters and red marks from the bra digging and she still said the sizing she measured is correct.
It was to the point where my husband got involved and we got super upset and left the bras there without getting our money back. I ended up going to another specialized bra store and I was measured as a 36D — a huge difference to what she had measured.

Absolutely incredible service — it’s been a long time since I was properly fitted for a bra and Hannah was thorough, professional and helpful. Would definitely recommend!

I used to LOOOOOVE the bras I got here. The last two were really uncomfortable. I’m wondering if the company has changed ownership? I notice they push many more discounts now too. Did I have bad luck or has the quality sunk?

I recently popped into this store because my sister had recommended it. I had always relied on Victorias Secret and La Senza for my bras and sort of guessing my bra size by what seemed to fit. I was told to get a proper bra fitting from somewhere reputable and not VS or La Senza, well I walked in wearing a 36 B and walked out buying 3 bras that were 32 G. I was shocked, but they actually fit perfectly. VS only goes up to a DDD cup and I believe same with La Senza. The girl that worked there with the bright blonde hair was super helpful and very attentive, so I definitely commend them on their customer service. I will definitely be back for more soon!

The salesperson that was helping me was trying very hard, but I found that the knowledge regarding proper bra fitting to be limited. I have required regular fittings for larger size bras since I was 16. To tell me that what I am looking for isn’t made, especially when I am wearing it, is not a good sign.
I explained the reason why certain styles she brought me were not a fit, showing shape and overflow issues. I asked for other styles to be brought, however she didn’t understand or know the store’s inventory well enough.
I really wanted to buy something. Unfortunately, I will have to keep looking.

Awesome service and beautiful bras! I won’t use another brand of lingerine after trying Change.
The clerks kindly found for me the cheapest bras of my size, I had a wonderful time and there is no doubt about the high quality they got!

Salesperson was über helpful. Measured me and what a revelation learning my true size and after all these years! She found me a couple of nicely-​fitting bras and then advised me how I could get a discount by coming to their flash sale tomorrow. So far, perfect, lovely. However, the first day wearing one of them, I could feel the end of one of the wires digging into me the whole time. This is supposed to happen only after hundreds of washes and the undergarment is frayed, stretched out, and missing a hook and whatnot. No return on sale item. Wah.
I shall test out the other bra and update my review as needed.

The staff were attentive and helpful in suggesting certain bra’s for me to try on. I found one that fit well and decided to purchase it. The staff were not pushy at all, and I didn’t feel inclined to buy.
I was a bit startled in the change rooms when I could hear the person next to me expressing her dissatisfaction that the bra’s she purchased had ripped after 6 months. Although the staff were kind to me, they were not so kind to this person, telling her she needs at least 6 bras to avoid wear and tear. While this may be true, this person said she could not afford 6 bras, so I don’t believe that should be a requirement for bra care.
So a four stars for now because the service and the bra were great for me, and will update this review in a few months to tell you how my bra has held up!

While the staff were helpful, I’m not sure that I agree on this chain’s philosophy of fitting you in fricking crazy tight bras and calling that your size. I want a bra I can wear this week — not after 2 months of breaking it in. I had to put an extender on the bra I bought as the pain was a bit much. Also, I found the selection really limited — so many of the bras had a ton of seams — not great for a wardrobe full of fitted shirts, unless you want your boobs to look like they have the mumps. My great bra store hunt continues…

I’ve been to this store a few times and the staff took the time to get me fitted properly.
One time, I went in because I walked by their sale, and there were four to five other ladies in the store. The one sales associate had to help a few of us out while managing the till. I had to wait awhile and when it was my turn, she helped me get fitted in the right sizes. Even though I had to wait quite awhile, I did like how she focused on helping the 1 – 2 ladies at a time, and she still provided excellent customer service even though I all my purchases were from the sales bin.
She did some upselling (but the sales were good, so I’m glad she told me there was matching this and that with my items), and I left the store happy with my purchases.
The store is tidy, and was pretty organize even during that sale. The customer service I’ve experienced so far is satisfying and the fitting is helpful.

I shop Change for happy boobies!
Once a year, or less if I’ve gained or lost weight, I go on a bra buying spree and buy a half dozen or so new bras for myself. I used to shop at Victoria’s Secret before they came to Canada, but they never really fit quite right. My friend referred me here, and it was love at first fitting.
First some background: I used to work in a small, independent lingerie store, so I know about fittings. I can do my own, but it’s easier when someone else does it for you.
The first time I visited, the fitting assistant was friendly, helpful and competent. Once we had my size established, she brought me lots of fun bras and panties. This positive has been consistently repeated each time I’ve gone in. If you shop at the right time and can take advantage of their sales, all the better. The Change card is a nice perk.
I find the bras to be well-​made and very comfortable. I wash them in the machine and line-​dry and they’ve retained their shape nicely.

I was lured to this place by the wonderful Unilocal reviews, but should probably have done my research a bit better. Change is a multi-​national franchise that sells only their own branded lingerie. What I am looking for is a lingerie store that carries a variety of mid to high end brands.
To make the best of it, I did stay and check out their selection and try on a few styles. Their bras looked okay — not up to my standard, but then, as I said, I am looking for mid to high end. I liked their large size range. I believe I saw from a 28 to 40 band size, and cup sizes all the way up to G. Prices are in the $ 50 – 60 range for most bras that I looked at. Quality-​wise, they are definitely a notch above La Senza, but lovers of fine lingerie will be disappointed; you will find neither particularly gorgeous fabrics nor day-​to-​day bras that look like they were moulded to your body here. Not much to comment on for the service. The lady at the counter seemed nice enough and did predict my size fairly accurately (though she needed to use a tape measure; the last fitting I had, they just looked at me and told me the correct size in a multitude of different brands — THAT was impressive, but I don’t expect that level of know how from just any old bra store)
Still looking for something that can compare to the beloved Secrets From Your Sister bra boutique in Toronto. I moved to Vancouver 2 years ago and have gone through most of my bras from before. Change does not fill that niche for me, unfortunately.
I was wavering between two stars and three stars. Gave them three because their quality is not too bad for the price, just not up to my standard.

Horrible. Slightly rude service, and they didn’t have what I was looking for… even though they do specialize in lingerie.
The woman working said that I wouldn’t find anything in my size, when I was looking for the bin. Well what if I was looking for someone else? Can you not be so rude to me.
Also she said wirefree bras were a «last resort,» and that they usually get someone fitted in a wire bra before. Well what if I have been fitted for a wire bra, and I still didn’t like the feeling of the wire? Or I just didn’t feel comfortable with it? Why is it such a problem, it is something that I [the customer] wants not you.
She looked at me and thought I was F-​G cup. Okay, whatever.
Anyways I called Diane’s right after, and they said that they carry many styles of wire-​free bras all the way to larger cup sizes like I was looking for.
So the moral of the story? Come here if you’re looking for «regular» wire bras, and check in the bin for some good deals. Otherwise if you need a bra in a larger cup size, or wire-​free bras, do not come here. But personally I wouldn’t recommend anyone to go here with the slightly aloof «service» that I received.

I’ve heard about a lot of positive experiences with Change, so I finally worked up the courage to go this weekend. Bra shopping usually stresses me out, so that’s why I had to work up the courage. Particularly because Change, like many other bra shops, offer free fittings. So I was expecting $ 80+ bras, and nothing practical, because that’s what I’ve experience with every other place that does fittings. But that wasn’t the case!
Sure the bra fittings were as uncomfortable as you would expect being topless in front of near strangers, but when I walked in and started saying «The last time I was fitted for a bra was in high school» the sales person gave me a knowing smile and waved me into the back saying «Say no more!» It didn’t matter *why* I was wearing uncomfortable bras, just that I had had enough.
I ended up buying 3 bras, all in different sizes because every bra fits differently! I will definitely recommend Change to friends and return myself.

Cheap, ill fitting bras from La Senza weren’t cutting it for me anymore, so I asked one of my friends where she buys her bras. She could not stop raving about Change, so I went in today to see what it was all about.
Well, I’m going to be super corny here, but Change might also get its name because it CHANGES LIVES. The staff was so helpful and friendly, and got me in the right size bra, and I have never felt so comfortable in my life. Plus, it’s not overpriced! They had a sale on today and I got an amazing bra for $ 15. I bought three basic bras, and am going to throw the rest of my crappy bras out.

can i tell you how great it feels to have a well-​fitting bra, after years spent in awkward and uncomfortable ones? WELL I’M GOING TO ANYWAY
i usually cram myself into the nearest replica to my size that i can find at lasenza or jacob and i have been doing myself such a disservice. today i dropped by and got sized.
the saleswoman was super friendly & professional. she came into the changeroom (but never while i was naked) to gently check the fit of the straps, band and cups, all the while explaining how a bra should fit and what to look for.
the bras i picked up are incredibly comfortable – so much so, it feels like i am not wearing one! damn, what a treat!
on top of that, they had a great promotion going, so i got four matched bra and knicker sets for the price of two. oh yes, i like that. i spent more than i intended (the most expensive bra i picked out was $ 55) – but the comfort is so worth it. although they didn’t have a huge range of colours and styles, i will definitely return. i loved being able to get my unusual bra size without paying out the nose!

Change is a new lingerie store that’s recently opened on Cambie, between Starbucks and the new Save-​on-​Foods.
When it first appeared I’d toddle by with my sackful of groceries, looking resentfully at the frilly bras and stockings on display and thinking «Bah! Lucky tarts! Yet another froufy lingerie store to choose from!» Because I thought it was something along the line of Victoria’s Secret or something: nice, but only within the realm of the usual sizes. Meanwhile, for my more obscure size I have to trek to Diane’s on South Granville, or Forever Yours out to hell and gone in Langley. It has always made me envious of people who can swing into the mall and pluck bargains galore from the shelves at La Senza. I hate having to spend 4X as much as a regular bra, to end up with one 4X as ugly.
But I digress…
Because THIS time, *I* am the lucky tart! Change actually carries a gamut of cup sizes from A to F! I just noticed this info on a display in their window today. I quickly ran through the alphabet to see if my size came before «F» (E! I was in!) then I dashed in with my grocery bag.
Lo and behold, there was plenty of bras in all sizes, but most importantly in my size, ranging from scandalous to prim.
They actually go by UK sizing. The clerk said this means your band size generally goes down 1 notch and your cup size goes up 1 notch. That’s just what she said as she floated by, I don’t know if that’s the technical definition.
I had to throttle back on the impulse to buy, buy, buy. (Everyone bodacious in the boobular area will agree: when you do encounter proper fitting, sexy underwear, it’s occasion enough to set the VISA on fire).
The average price of my purchases was in the $ 80 range each.
(I recently spent $ 150 each on 3 bras at Forever Yours, so this place was a comparative bargain.)
Best yet, the sport bra selection was remarkable, with fully adjustable, great fitting options that don’t crush your bosoms together so it looks like a loaf of bread is under your shirt. I got two @ $ 78 bucks each.
I got a little dizzy at what I was spending (so worth it, though) so I can’t say I thoroughly looked at every style the store had. I didn’t look at the gonch or negligees, etc. Everything here though is stylish and well made. Check out the web site for an idea of what I mean.
Oh yeah, like most quality lingerie stores they do proper bra fittings.
Having this store close makes me and the girls very happy.

First I want to say that the ladies who work here are professional, courteous and great to deal with.
But I have a problem with an industry that says ‘you’re wearing the wrong size’ only to stuff you into a very expensive, uncomfortable & unflattering bra. I was measured, given a few different sizes to try on and told that I had to get the bra a little snug around the back as it would stretch over time. The issue i have is that the bra, in between the time it supposidly stretches out & now, is so uncomfortable that I can’t wear it for more than 20 minutes without feeling that I’m being stabbed.
In addition, almost every bra I came across had padding. I do not need to add volume, nor do I want that look. Even more had seams and stitching that made them difficult to wear under clothing with no lines. Another reviewer made the point that they didn’t stock strapless bras either. Yes — true. I found that weird.
For the cost involved, I’m totally unimpressed.

I’ve walked in and browsed here before. But having read the reviews on Change in Kits, I decided to get fitted properly. I haven’t bought a bra in years, so I wanted advice.
I walked in and looked as helpless as I could, but all the ladies were busy putting tried bras back on the hangers, and no one asked me if I wanted help. After about 5 minutes, I gave up, just picked a few that might fit and went to the fitting room.
That was when the experience got better. The lady there asked me if I knew my size, and helped me when I said I didn’t. She never actually used the measuring tape she had around her neck, but adjusted sizes depending on how the ones I had tried fit. Since I am small, there weren’t many in the band size I needed, but she managed to find me one. She showed me how we could play around with the band size/​cup size combination, but showed me how this type fit me best. I thought so, too. I love the purchase.
I saw some stockings they had on display, and asked if they had patterns more interesting than fishnet. She said no, but try Jean Queen on Commercial. I’m looking forward to going there.