Coast Capital Savings

In February I went to see the business banking officer Steven Thiara regarding getting some fees reduced for my business account. He informed me that he didn’t have the power to do so, but said he would talk to his manager to see if something could be done. After a few days had past I sent him an email asking him if he had a chance to speak to the manager regarding the fees. After waiting a week with no response I emailed him again asking the same question.
Another week goes by with no response so I make an appointment to see the branch manager Avtar Janda to tell him that Steven Thiara is ignoring my emails. He apologizes on his behalf, and tells me that he will talk to Steven regarding this. A few days later I go to see Avtar again to see how the meeting with Steven went. He informed me that Steven told him that he (Steven) had called me. This was a complete lie, and I tell him I have my phone records to prove it. Avtar wasn’t upset at all that Steven had lied to him which was very surprising to me.
Avatar tells me that I should make an appointment to see Steven’s boss regarding this situation. I meet with Chris Moscatello, the Manager of Business Banking Sales & Compliance. He sincerely apologizes for how Steven treated me, and does his best to make things right.
Three months later and I still haven’t heard from Steven Thiara. All he had to do was man up and say sorry I dropped the ball on this one, but no he doesn’t do that.
If you are thinking of opening a business account with Coast Capital on Georgia I would reconsider because members shouldn’t have to deal with banking officers who lie, ignore emails, and make empty promises.

It’s not easy to get an account set-​up but after you do all is good. I like everything they offer which is zero headache. Join it and forget it… Perfection. No surprises. Silence. It’s wonderful. If you’ve been getting screwed by the big and bigger boys you will appreciate making the leap. Good website and all banking is easy online. Just do it.

these guys are always there for me — getting my finances in order, saving me money on car insurance — even giving lunch recommendations in the area! I have never had any employee not being 1000% amazing. I wouldn’t trust any other bank with my money

A couple of years in and I’m still really happy with Coast Capital. I just got off the phone with their call centre. Refreshing enough to be talking to people here in the Lower Mainland, but the two operators I spoke to were genuine, friendly and most helpful.
First, what I considered to be an egregious NSF charge (admittedly a result of my own mistake) was removed. Secondly, the operator offered unsolicited advice that I might consider a ‘blend and extend’ on my mortgage to take advantage of today’s lower interest rates: as a result I will be saving several thousand dollars in interest over my term — at no cost to me!
All this, and I’ve been noticing their sponsorship logo more often: CCS are actively supporting all sorts of community events — nice to see my money going back into my community! Really awesome, local banking at its best. This is how it should be done!