H&M

WORST. CUSTOMER. SERVICE. IN. CANADA.
This is probably the most disgusting retail store I’ve been in for the full 2015 year. The reps will elbow you, push you aside, charge at you with the hangers in their hands while they put clothes away, never look you in the eye, and cut you off in the aisles — all never once ever asking whether you need help or how you’re finding things today at the store. I know a local dollar store or thrift store that has more customer service in one square foot compared to this entire two level purgatory. I can just imagine how the managers treat their employees if this is how the employees treat their customers. The general feel after leaving the place is one of serious discomfort and total disorientation (after having been cut off 5 – 10 times by employees and hit with hangers). Remember your mother telling you that you were special your entire childhood? Yeah, that’s for buffering you against terrible experiences like this.
You feel like a number in a sea of nothingness, employees look right through you as if you were thin air, and they have expressions like zombies. Go here if you want to suddenly feel like you are worth nothing, don’t exist and are a sadomasochist who enjoys assault and battery or death by hangers.

Certain types of clothing (business attire, blouses) pop up here at affordable prices.
I just wish there wasn’t makeup sprawled over some of the clothes.
That’s really other customers and not the staff’s fault, but at least damage them out, please!
Great selections on sizing.
Yes, Robin M. I am one of those «skinny girls» who are naturally thin. It’s about as hard for me to find something which doesn’t look like a potato sack as it is for you to write something useful.
Evilyn T: …You just called other shoppers peasants? Really?!
I knew you were a snob, but jeez…

Usually the service isn’t so bad here. But be warned when it comes to closing time.
It was as if there was a fire drill happening by the way the associates were approaching customers to get them out the minute they had closed the mall gate. I don’t ever expect much here as far service, as I have shopped here a couple years, but when a staff member says to you «hey were closed now» — and when you reply «yeah I just need a minute to quickly decide» while holding 2 items up in front of the mirror, then they go «oh um ok. Well we ARE closed now… And. Your kind of making a mess. So.»
Wtf.
?
I’m sorry but I thought staff are there to serve me not the other way around. Maybe next time I ought to rethink if I am doing a good JOB of being a customer.
I hope to never run into that same guy who works there again.
But on the other hand, I’ll probably never be back now to this location anyway.
I’d rather put my money somewhere else.

Worst customers experience in Vancouver yet… rude and unprofessional, especially this sweet girl Vicky…

+.5 for service
Originally I went to H&M as I wanted to enter a place where I can sit, since I had been walking everywhere the entire day. However, I actually ended up purchasing something from here!
This H&M had overall great customer service and each employee I dealt with was very courteous. However, the fitting rooms were a disaster. We were all directed to one fitting room for the whole store, and there was (obviously) a huge lineup for that fitting room. From the time I lined up just to try out clothing to the time I finished was a good 30 minutes. I wasn’t sure what the issue was, but it was definitely something that caused a lot of angry customers.
For a chain store, I found the variety to be quite good, and everything else aside from the fitting room mishap functioned quite well.

Was in here on Saturday. saw a pile of sunhats with price tags saying $ 5. I looked through them and tried a couple on. One actually fit me and I need a sunhat so I decided to buy it, which means standing in an unbearably LONG line, especially on a saturday. But the price was right and hat was pretty much what I was looking for. Watched as two of the four cashiers stood and chatted as the line got longer and longer and longer… Finally got up there and said «This hat has lost its price tag but it’s from that big pile (piled one on top of the other, not all mashed about on a table) of $ 5 hats over there. The cashier scanned the label and informed me „It’s $ 17.99“. How can it be that when all the others in the SAME PILE AND THE SAME HAT say $ 5 in bed red letters?»
She looked confused and asked a nearby employee who informed her «The white and blue ones are $ 5, the pink ones are not.» Oh. You mean the pink ones that are exactly the same hat in the exact same pile and which, very strangely, have no price tag??? And pink? You could hardly call it pink. It was off-​white pink the way cream is off-​white yellow. I had to look at it closely in good light to figure out if it was pink, cream or beige in the first place.
If you pile up hats like that and red $ 5 tags hanging off it every which way, is it strange to assume all hats in the pile are the same price? If some are NOT the same price, how about putting tags on them making clear what the price happens to be?
As far as I’m concerned, it’s an intentional sneaky marketing ploy. Why on earth wouldn’t all the hats be marked? Why just the $ 5 ones? Why have them all in the same pile? Shoddy work, H&M! I guess they think that after standing in that interminable line a customer will just pay any price, no matter how misleading the situation. Not this customer and, in fact, I am now so suspicious of H&M that I will avoid it and possible situations like this in the future.

Brought shoes with magnetic alarm still on. Thank you for amazing service, H&M employees. What am I suppose to do with it now?

Worst customer service ever! The last few times I have been here were awful. Once I was ignored while waiting for a change room when clearly I was the only one there. I didn’t shop here for a long time because of this incident. Recently, I decided to give them another chance to redeem themselves but they failed. My last experience was with an asian woman at the cashier that appeared to be wearing a blue wig?! Wtf. Anyway, she was rude also so I will not shop at this location ever again! Sorry H&M, but you have failed time and time again. You need to hire staff that 1. Smile, 2. Are respectful to customers, and 3. Know the meaning of customer service.

Even though the clothes never fit me even though I am average size at 4′ 8″ and 123 lbs I still browse at some of the clothes and fantasize of what my inner skinny b*tch would wear. My only issue with the clothes (have bought some for gifts) is that for what you pay the clothes are really cheaply made and only last ½ a season at the most with moderate wear. i did find an awesome neon top the other day that was partially mesh = love. Customer service was decent.

I can never find anything here. This is such a big store, but they have one style in 10 different colors. It’s such a disappointment every time. Not only that, they never carry enough sizes for how big their store is. Disappointed.

Terrible customer service.
First off, let me say that the kids section is pretty freaking awesome. I love all the trendy little pieces for little girls and boys and I usually cannot leave without buying at LEAST one thing.
Although when it comes to the floor staff and cashiers, they have no customer service skills to say the least. It’s like they hate their jobs AND the customers. A customer should never feel this way when we are spending money in their stores! H&M has enough money to hire on good, educated staff who are excited to work for them.
I have had to return things in the past, whether it be because of bad quality (seams coming apart) or simply because the clothing doesn’t fit… and each and every time I get hassled… even enough to make me feel guilty for returning the clothing.
Not once has any staff member ask me if I needed help with a size or style, let alone say «hi» or «how are you».
When I was shopping in the baby section and my baby was sleeping in the cart, (there was nobody else around) this cashier was chucking hangers into a box, so loud that it was making me jump! She kept doing it, which was really unnecessary, especially since she knew my baby was sleeping 2 feet away and it was just us two in the room… I wanted to ask her to please do it quietly but I decided against it. I kept looking at her after she would throw the hangers then look at my baby to make sure she didn’t wake up… and hope that she would notice that I was annoyed with her and concerned she’d wake her up. But there was no consideration whatsoever, it’s like she was now just doing it on purpose. I don’t mind the music and regular «store noise», but not deliberate-​throwing-​of-​loud-​plastic-​parts-​when-​a-​baby-​is-​sleeping-​2-​feet-​away– noise! I couldn’t stand it anymore so I just left my purchases and proceeded out of the store.
I will continue to shop there on occasion as it’s very trendy and well priced, but I will surely never expect anything from the H&M staff.

After trying on some clothes in one of the change rooms today, I felt really uncomfortable and unwelcome by the clerk directing me to my room. So much so that I decided to go to the second change room after looking around some more. Finally waiting in line to check out of the crowded shop, was the same guy serving me from when I initially went to the change room… Great.
I think H&M is where smiling goes to die. No acknowledgement.
When I finallyyyyy left, the security checkpoint beeped. I stood there and looked around, no one came (great loss/​prevention right there), I ended up leaving.
So getting home, unpacking my purchases and hanging right there, staring me in the face, was a security tag.
Looks like I have to go back. Yay! *insert sarcastic tone*
I don’t expect much going into one of these stores. I also understand it’s hot and you’re at work. But a smile doesn’t hurt when you’re getting paid to be there, and at least you were in air conditioning. Cheer up. It could be worse, like having to make an unnecessary trip back to see you.

Yesterday I had a Dan J. moment at H&M.
I was standing in front of a table full of beautiful sweaters and pants, with a sign that said $ 34.99.
I picked up the first sweater…$ 45.99
the pants… $ 39.99
The second sweater $ 54.99
the next set of pants. $ 39.99
A necklace. $ 13.99
Umm…Maybe $ 34.99 is the overall averaged price of all clothing on the table? Maybe?
I moved on, and tried on a few different pairs of pants. They were all the exact same pants, in with the same size, sku reference, and just in different colours. And I felt like Goldilocks. One pair was too tight. One was pair was too baggy. and the third pair fit just right.
Oh H&M, you’re so tricky.

I recently went through my closet to rid it of any product made in Bangladesh. Only out of respect to those who died in the factory collapse this year. I kept thinking of their undervalued hands — hard working hands of real humans — that once sewed these stitches to bring food home to their families.
Every item from H&M read «Made in Bangladesh.»

Worst H&M I have been to. The staff have lousy attitude and no concept of service i.e. cashier literally ramming clothes into the bag into one big pile, and not honoring the promotional gift for purchasing a certain amount, and the ‘manager’ casually taking his sweet time to correct the error with no apology.
I’d rather go down to the Seattle one where better deals and selection are to be had, sans crappy service. The one in Paris Champs Élysées is not bad either. Just sayin.

Ok, so when I worked retail 14+ years ago I had to know what trends were what and was on point with silhouettes, and different eras of fashion.
I went to this H&M over lunch to look for a dress for my friends wedding which has a formal dress code and 20’s theme. Now seeing as The Great Gatsby is big now, and this silhouette and style is incredibly trendy right now I figured I would just ask a sales associate to show me some of their dresses that were 20’s style.
Cut to me going in and asking the first employee I found:
Me: «hey, do you guys have any 20’s style dresses?»
Her: «Like a dress that has 20 styles?»
Me: «No, like 20’s style, like the era, flappers, The Great Gatsby»
Her: «What does that look like?»
Me: «low waistlines, fringes, etc»
Her: «I don’t really know what you’re talking about, but I doubt we have any»
So, huge fashion trend right now, she works in a store that carries trendy stuff, and she’s unaware of what silhouettes look like from different eras.
H&M you guys need to either train your employees better, or not hire people who don’t know diddly squat about fashion. That employee should have worked in the stock room, not on the sales floor.

My review is based on what I witnessed and experienced the service of the male fitting room attendant on Wednesday June 20 in the afternoon between 2pm — 3pm.
1. The attendant curtly asked the guy in front of me to step behind the trash can. Apparently the shopper stepped just past the attendant’s comfort zone by half a foot past the entrance. The shopper was quiet guy and not the type who barges into places. The attendant offered no explanation whatsoever why the shopper needed to step back.
2. Another shopper came out of one of the fitting rooms with 2 shirts without hangers. The attendant asked where the hangers were and the shopper responded if he should bring them out with him. Granted, it is proper etiquette for shoppers not to leave hangers in the fitting rooms. The attendant’s one-​word response of «YES» in the raised tone was not professional.
3. I was next in line for a fitting room. One woman came out from one of them and the attendant answered her questions and she then walked away into the store. I waited but he went on his merry way with his chores until I asked if the room is available. He said, «oh, yes, I’m sorry» unapologetically.
If Instagram had come out with video yesterday and it were for the fact that taking a video is properly not right in a fitting, I would have forwarded a video of his behaviours to the store management and Tourism Vancouver.

I NEVER use the B-​word pejoratively toward women. But this manager wasn’t a woman. This manager was a character I’d only seen on bad sitcoms and in offensive sketch comedy routines. This was my first encounter with «The Bitchy Bitch-​Man.»
I bought a vest. The sign on the rack said «$ 29.99 On Selected Items» but the label on the vest said $ 35.00. So I took it to the cashier and, sure enough it rang in at the full price. I mentioned this to the cashier and she politely pointed out the «On Selected Items» caveat. No problem. It was only a six dollar difference. $ 35 was a great price. I paid her $ 39.75 with tax and walked toward the escalator entirely satisfied.
As I passed the rack on the way out I decided to look at the other items hung there. Hmm. The only item on the rack with a ticket price HIGHER than the $ 29.99 posted was my vest. I went back to the cashier and asked for a manager.
In strode a tall skinny blond guy. So like OMG this is the totally bitchy conversation that ensued:
Bitchy Manager: Did you call a manager?
Bitchy Dan: Yeah hi. I just bought this vest. It rang in at $ 35 but the sign on the rack says…
BM: (cuts me off and rolls his eyes) It says «On Selected Items» and starts to walk away.
BD: Yeah I know. (I stand in front of him) Funny thing about that. This is the only item on that rack with a higher price than the sign.
BM: (sigh) It doesn’t matter.
BD: Yeah, I think it might. Come look.
BM: (sighing even heavier)
BD: Do you have asthma?
BM: What?
BD: Never mind. See? All the other items on this rack are lower than $ 29.99. Why would you put up a sign with a higher price point than the clothes on the rack?
BM: I didn’t put it there.
BD: Okay, lemme explain something. When customers say «you» they don’t necessarily mean «you» but rather the place of business you’re representing. It’s not very precise though you’re right about that.
BM: (He nods) The sign doesn’t mean the things on this rack. It could be for anything in the store.
BD: Really? So you –er «your employees» stick signs up randomly on clothes racks throughout the store? Cuz I think consumer affairs might have an opinion about that.
BM: Well that’s the way we do it.
BD: It says «On Selected Items.» Which items? Items at the other end of the store? Proximity to the sign means nothing? That’s really dumb.
I shrug my shoulders and am about to leave but decide to take a pic of the sign. I dunno maybe I’ll tweet about how stupid their signage is. As I pull out my cel phone he snatches the sign from it’s holder.
BM: Fine! I’ll make an exception this time.
BD: Thanks. (As we start walking back to the cashiers desk I decide to bury the hatchet. Besides, he amuses me.) You know. Mistakes happen. I used to work in retail.
BM: (Sarcastically) Good for you. (he tears up the sign in a fit of sissy-​rage, musters all his bitchy man-​boy strength and throws it to the ground behind the cash registers. It flutters to the floor softly.)
BD: (Oh this is too entertaining. I decide to UNbury the hatchet.) So, you’re a manager?
BM: I am.
BD: How ’bout that. You must have done something right.
BM: I’d LOVE to see the law that says I have to honour the lower price.
BD: (This passive-​aggressive thing seems fun. Let me try.) I’ll look it up for you. Was obviously a mistake. Otherwise you would have left the sign where it was instead of throwing it on the floor.
BM: It WASN’T a mistake. The policy is decided by head office in Sweden.
BD: Someone call Stockholm! Tell them different countries have different laws.
BM: (He opens a cash register, takes out 7 twoonies and 3 quarters and dumps them in my hand) (In a sing-​song voice) Here’s your change.
BD: (I decide to antagonize him further. I’m finding this whole escapade immensely funny.) Don’t you have any bills?
BM: Only twenties. (He smirks as he opens the drawer wide to show me.)
BD: I think I have change. I’ll bring it up to an even twenty.
BM: (sighs again)
BD: (riffling through my bag I mutter) .I don’t know if I have enough change.
BM: (He sticks out his lower lip and feigns disappointment) That’s a shame.
BD: Oh look at that! I DO have it after all. (I slowly count out $ 5.25 in change and place it on the counter.)
He tries not to look bothered by my antics but his face betrays the inner man-​boy rage welling up inside him. I dump the same 7 twoonies and 3 quarters in his hand and mimicking the same sing-​song voice say: «Here’s your change.» Some customers in line at the other register look at me and frown, others chuckle.
He hands me a twenty dollar bill, slams the door of the cash register and storms off.
Best part of the experience? Bitchy Manager only owed me $ 5.62 after tax but in his haste he refunded me $ 14.75. Bottom line my $ 40 vest ended up costing me only $ 25.00 including tax.
Anyway I had fun. Bitchy fun. Three stars! Three big fabulously bitchy bitch-​stars.

Quality?
Look elsewhere.
Cheap prices and cheap clothing & always packed.
Staff ?
Didn’t see any besides the security guard .
Thanks but No thanks

Try to avoid any time that may be «peak» shopping hours, and you’ll be OK… Otherwise, have fun fighting your way through the aisles.
I love them for the knee-​high socks and accessories. I’ve yet to make a garment purchase here… the fitting room lineup was too long the last time I found something I may want to try. Also, many garments have a couture-​feel drape, which is not my style.
I finally checked out the upstairs for kids/​men, and I was surprised at how big the kids’ section is. I didn’t understand why they had Hello Kitty things, though… I looked at some junior sizes that could work for me. Gotta try to get there earlier in the weekday to try something on.
They change the featured items (by the outside entrance) often. I came back to get a bag I’d been thinking about a week later, and it was already gone and placed in the regular bags section.