LensCrafters

Two thumbs up for this location!
This location is smaller than the other ones, but definitely not lacking in Customer service and product knowledge at all!
One thing I noticed is a lot of the sales reps from the other LensCrafters locations are pushing products and services. In the world of commission … I understand that they are just doing their job and trying to make a living. But some things cannot be looked past.
A few weeks ago, at another location, we were over charged on two pairs of sunglasses. Apparently with the insurance plan that we have, we do not need to buy prescription lenses in order to make a claim with the insurance company. But this other location INSISTED and charged us saying it was necessary. The sales rep we talked to at the Oakridge location said (and proved) that that information was false. She also said that they are all trained the same, that they should have known this information.
SOOOOOOOOOOOOOOOOO my new go-​to place for eyewear is the Oakridge Mall location. Lesson learnt!

The sales person was helpful and accommodating and very attentative.
They gave me info I didn’t know or options they have that other competing firms related to using my benefits and limiting the amount I needed to fork over immediately.

Public needs to be warned.
I went and bought a pair of glasses on Saturday morning. When I pick up the new glasses that afternoon, I’ve decided to have the lenses on my old pair to be replace as well. Couple ours later, I start to feel headache, and when I took off the glasses, there’s a deep indentation on both my temples. Naturally, I went back to get it adjusted, because I really like the sleek Prada frame.
The technician on duty was unprofessional, incompetent and obviously does not care about my new $ 500 glasses. I told her my situation of my glasses being too tight. She took my glasses, and start bending the temple INWARD without heating it up. I was stunned by the action, but I calmly said «You are making it tighter». She replies «Try it», so I did, and «surprisingly», it is tighter. She bent the temple outwards, then inwards, then repeats a couple more times, and finally said «It looks good on you, maybe you want to try it for a week then decide». By this time, I was furious on the inside. I’ve spent $ 500 dollar on a pair of new glasses, but 2 hours later, the temple of the glasses is crooked, and twisted. As a calm person, I took the advice and went home.
After a night of headache from the now even tighter glasses and insomnia from regretting to have brought it back for adjustment, I’ve decided to return the glasses next day, Sunday at 2pm. The sales supervisor was there with the same technician. After I’ve made the return with the help of the supervisor, I asked if I could have my old pair of glasses back while they wait for the lens shipment. The technician told us that she had thrown out my old lenses because they were too dirty. I can tell that the supervisor was in shock as well. I thought that I had no option but to wait, so I asked the supervisor if I could have it rushed. Supervisor was nice enough to ask the technician to call the nearest store at Richmond Centre to check for stock, unfortunately no one on the other side of the phone has picked up. It seemed like I had no other choice but to go home, so I just asked the supervisor to call me as soon as it’s done.
Next day, Monday, I spent the whole day at work without glasses, everything is blurry, and uncomfortable. They did not call me, so I went straight there to check on the status only to find out that not only did they not get the lenses from Richmond Centre location, the wait time seem to have become longer (From 1 week to 10 days). Joanna, being a very helpful staff, saw my frustration and offered to pick it up on her own time before she gets to work the next day. (I am truly thankful for her help, and I apologize to her if my attitude scared her a little). She kept her word, and I did get my glasses the next day.

I went into redeem a «gift of sight» letter that I had received, they showed me the glasses that were available through that program but then told me I was ineligible since the government will cover the cost of a pair of glasses but even with the cheapest pair of frames they had they told me I would have to pay about $ 23 which I couldn’t afford so I ended up having to leave without anything. The Optometry place that did my eye exam across the hall waived a fee I would have had to pay despite having coverage because of the gift of sight letter (the gift of sight letter is from lenscrafters not this particular Optometry clinic) I ended up having to wait for a new pair of glasses. I can respect that they would want me to use the coverage that the government provides but it was a huge let down being that the eye doctor across the hall waived the fee I would have had to pay and I waited an entire week for that apt and thought I was going to walk out of lenscrafters with glasses. I was in a really bad situation as well, I’m on disability and don’t get a whole lot through the government, which I’m not complaining about but I ended up homeless shortly after this, it was 2013, these were among the most challenging months in my life, I’ve since managed to start pulling things together. I was just reminded about this while doing a review for another company but I saw the lenscrafters ad so I figured I’d leave a review, this happens to be the exact location I went to as well. They knew as well that I couldn’t even afford $ 23 but it really wasn’t a concern for the person I spoke with. Again I can understand they want to save this for people that have no coverage but she was completely cold about it which is why I only gave one star. I appreciated that they would consider me for this program but being that it’s a Charitable program it was interesting to see her total lack of empathy in telling me I wasn’t eligible due to government benefits then telling me I would have to pay $ 23 in addition to what the government pays, couldnt afford that but she was just so cold about it, it clearly didn’t matter to her one way or the other. I was already self conscious about using a charitable program, ashamed like I’m nothing but a drag on society, I was certainly left with the impression that she felt the same.

I’ve shopped at Lenscrafters before — but never have I been the one purchasing the glasses.
I have to say that everything was wonderful. I had gone there and seen the pair I wanted. When I came back to purchase them they weren’t there and they kindly called around to other stores to see if they could bring them in for me.
When I went into see the glasses again I had no intention of buying them. Yet, they were having a promotion at the time and it was a no brainer. My D&G glasses + Frames (plus extra coating and a 1-​year frame/​lens warranty) cost me only $ 375.
To my excitement they were even able to make them within 1-​hour, even though I had arrived at 8pm and they close at 9pm. Talk about instant gratification.
They also cleaned my boyfriends glasses as an added bonus. Great service!

I spent about $ 650.00 on a new pair of Burberry eyeglasses. The arms of the glasses started unfurling. The glue and the fabric came apart in sheds. In 2 weeks. I went in to the store and they said they would give my another pair but it would probably fall apart again. I had no other choice. This is my first experience with Lenscrafters. They said the glasses were made in China and they had no say over quality control. Really? $ 650.00 and you have can not assure a certain amount of quality control. Not good. Bad quality. Bad customer service. The public should be alerted.