Quest Travel Ltd

My wife and I have booked several trips with Quest at Granville Island… Thailand, France, Italy, Spain, England, Bermuda, Bahama’s, Mexico, Croatia, Austria, Switzerland, and a few more yet and this team has always done an outstanding job.
For Thailand it was our wedding anniversary and they had an anniversary treat at every stop, and a truly great ‘plus’ rated service for our experience.
For all other places we have gone with them they have arranged rooms, rides, meals, events, etc and we’ve not yet been disappointed. I wouldn’t say we’re picky travelers but we do want something more than just an average vacation and for this we keep asking Quest to assist.
Jen has been our miracle maker for the past while. Lots of last minute plans and arrangements for locations, flights, etc and she takes the hassle out of having to book this myself. She and her team have been very helpful to make sure we had what we needed.
I have utilized Quest for exotic, local, and typical travel and this team has delivered every time.
J&H M

Apparently these people also operate as «Uniglobe» but it was like pulling teeth to get their actual name.
Booked a trip to Scotland with a gf, but everything has been a mess. We arrived a day later than we originally requested and then they said they would have to charge to change the tickets. They out our departure day a day earlier than we wanted. They booked us into totally separate seats, and I was short changed on the connection time in Heathrow and now have less than an hour to change to my connecting flight back to YVR. This is just a few of the things that have gone wrong. I would never use this agent again. It’s way easier to book myself if I’m staying domestic but I thought I was being smart by using an agent from Europe. Big mistake
I originally wrote this while waiting the 6 hours in Glasgow for my flight to leave. I never did get an accounting of the trip — sorry — I did — 3 times — and it changed each time with the agent demanding more and more money. Never again! Since getting back, I wrote to Uniglobe head office, who sent it to the agent. She blamed everything on my gf and accepted zero responsibility. Her response about short booking my connection was «that was the least amount she could book within the legal limit». I’m not sure how that made up for the mad dash with less than 15 minutes between flights at Heathrow, one of the world’s largest airports.