Rosellen Suites at Stanley Park

After a 4 night stay, very fond memories of this hotel. More like an apartment and my entire family felt right at home. 2 bedrooms/​2 baths, with a fully equipped kitchen which saved on meals. The one drawback is an extremely cramped parking garage, I pity anyone driving a large SUV or Truck.
Perfect for those looking for a quiet residential stay to relax, after touring the Greater Vancouver area. You will feel like a local. And right next to the beautiful and spacious Stanley Park.

I called ahead and let the hotel know I would be arriving very late — my flight into Vancouver landed at midnight. They said it was not a problem and gave me late check-​in procedures. Upon arrival I had to stand outside while it was –3C for 30 minutes until the night duty attendant decided to finally buzz me in. Given that I had called ahead and provided my arrival time I did not appreciate having to freeze outdoors for that long. Additionally, they provided me with a parking pass and their facility had only 6 designated outdoor parking spaces. What kind of hotel only offers 6 spaces! I had to park on the side of the building and hope my car didn’t get towed. Overall not a good experience. I will definitely book somewhere else where they have a full-​time attendant available.

Almost less than 24 hours prior to our visit, the Manager of Guest Experiences contacte my husband informing him that they overbooked and would be relocating us at a different hotel. We were super annoyed with this because we had booked our reservation about 1 month prior through travelzoo where our request was confirmed via email. First of all, how does a hotel overbook? If you only have a set amount of rooms available, don’t commit to renting out your place (I think people who were willing to book at a higher price made the reservation, thus we were bumped). Second, why are you telling us this information at the very last moment. This is completely unprofessional. The manager, Tag Ng tried to convince us that the hotel we were placed at was just as good or if not better. His informed us that our credit cards have already been charged and they couldn’t give us a refund. So basically, we had no say in this new arrangement. Had we wanted to book at the other place, I would have done so. The sole reason I booked at their establishment was because of the proximity to Stanley Park. Mr. Ng also stated that we would receive a complimentary free night for our inconvenience.
I thought this offer was really nice but I wanted to clarify whether or not the free night gift certificate would be redeemable on a weekend. Many gift certificates/​deals offered on Travelzoo, Groupon, and etc. have fine print that has many stipulations. I called Mr. Ng to clarify these questions. Talking to this man was so frustrating. He was not only extremely rude, impatient, but unclear. I posed the question about the stipulations and he first said that he could not answer any of my questions because it concerned my husband’s booking. He had to talk to him. However, I kept trying to emphasize that the questions that I was posing did not have anything to do with changing the booking or requesting for personal information. I had to ask him several times, «the questions that I have are very general, can you help me?» After some back and forth, he finally complied and agreed to answer my questions about the gift certificate. When I asked him about whether it was redeemable on weekends, he said, «Never in my 20+ years of working here has a guests asked abut the gift certificate, we do everything to accommodate you.» He said this as if there was something wrong with asking such a simple question. If a guest has legitimate questions, I would assume that this should be answered rather than make them feel bad for asking. I simply said, «well many of the certificates I have received have stipulations.» His response was something along the line of «I feel sorry for you that you have encountered these kinds of difficulties and don’t trust businesses.» This was a totally inappropriate comment. Then I asked him whether I could use the gift certificate on a specific date and without checking on the computer to see if they were overbooked he said that it was alright. I asked him to check again and he was like «look, you have already asked this questions. I have been on the phone with you for 20 minutes now…» I was so enraged by this because he never bothered to check the specific dates, therefore not answering my questions and we had only been on the phone at that point for 10 minutes (I looked at the counter on my phone). Again, completely rude and unprofessional. If you haven’t resolved my issue, unfortunately, you should take the time to speak to your customers rather than reprimand them for taking up your time.
The final kicker that really just made me want to cancel my reservation was that I asked if I could apply my gift certificate to a Saturday in January. I asked if I made the reservation, would he cancel it again like this time. At this point, he was really impatient with me and said, «we try our best with accommodating our customers and try to avoid overbooking. We cannot guarantee you because if we do, you will be disappointed. This is a benefit that the hotel is offering you this certificate. If you don’t want it, we’ll cancel your reservation.» What the heck, at the beginning of our conversation, you said that you couldn’t cancel my reservation and now you are saying you can? He just didn’t want to deal with me anymore so he offered this. Seriously, all I want is for the hotel to honor a gift certificate given to me. I don’t want to have to deal with being placed at another hotel again or have my reservation canceled. The question I had was perfectly legitimate because this had already happened to me. I reiterated that all I wanted was to redeem the certificate without any issues and that I’ve stayed at other hotels where they assure their customers that a reservation would be honored and not placed at different ones since this has never happened to me before. He was like, «Do you work in the hotel industry?» Throughout the conversation, he was rude, impatient, and condescending to me. Even with the great offer, I decided for a refund.

Great location in a nice neighborhood! Stanley Park is about a block away one direction; tons and tons of restaurants are a couple of blocks away another direction.
The service was excellent — the clerks are exceedingly helpful and friendly.
We stayed in apartment 501, a two bedroom with a full living room, dining table and kitchen.
If you’re looking for a spacious place to stay that is very, very clean and where you can spread out, this is the place. If you’re looking for a party place, this is not for you. We loved that the management specifically states that loud parties won’t be tolerated — this is a great place for the family!

We find the best way to explore Vancouver is to get a hotel in a great location so we can park the car and walk and this hotel has a great location for exploring Stanley Park and downtown on foot. There are numerous restaurants on Denman and you can walk to the waterfront. The hotel is older apartment style as mentioned in other reviews but our room was very spacious, clean, flat screen tv’s in bedrooms and living room. There were upgraded ceiling fans in the bedrooms that were quiet during operation. This is not a party hotel but more a peaceful retreat from the party scene of the downtown. We found the staff friendly and honest as we forgot something in our room and were notified by email to make arrangements for pickup or shipping in a timely manner. We enjoyed our stay and would visit again.

I truly enjoyed this hotel because it felt like home. If you like the swanky downtown highrise appeal then this isn’t the hotel for you.
This hotel is a converted condo/​apartment, so staying here makes you feel like you live in Vancouver rather than just a visitor.
Service is fantastic. The clerk was extremely nice, and i enjoyed being so close to the Park. It is very quiet.

Before staying at the Rosellen Suites, I’d never stayed in a hotel that had originally been an apartment building. I was right on top of it before I recognized that I really was there, at a hotel that looked just like any other apartment building in the neighborhood.
I found it both odd and pleasant. When I checked in, I didn’t do it over a countertop. I was greeted, seated before a desk, and drawn into a lengthy conversation with a gentleman who absolutely bent over backward to make me feel welcomed and informed. It felt as much like an interview as it did a check-​in. By the time it was over I couldn’t have thought of a question to save my life! Parking (easier than the bumper-​to-​bumper on-​street parking makes it look), keys, payment of my bill, hours when I might expect to find staff at the desk – all exhaustively covered.
My «apartment» was roomy, well-​lit, and clean. The décor (which I understand varies from room to room) was a little austere but the only thing it lacked was the ability to choose pay per view movies. Contrast that with the perfect location (hardly two minutes from the glorious Stanley Park and an easy walk to the tourist ferry to Granville Island) and it was no lack at all.
I’m contemplating a return.

Another one of the many, many converted apartment/​condos to studio hotel in Vancouver. I love the Rosellen. We’ve stayed here several times when our family of 7 has been in Vancouver together.
The last visit I have exact prices for, we stayed in a 2 bedroom unit with a pullout couch. It was about $ 250 per night with tax.
These are huge units. Check their website — the photos are very accurate. They are very clean and the kitchens are very nice, large. If you’re hanging out on Robson or in Stanley Park, you can walk around easily. Also, this is in a residential area, so it’s pretty quiet.
The building is nondescript from the outside. It looks like it was built in the late 50’s– early 60’s, but it’s tastefully decorated, understated and comfortable.
Excellent for families and large groups!

Got my dad a room here for 3 nights, I pre-​ordered (when you book and pay 30 days before the reservation, you get 20% this already reasonably priced hotel) a studio suite.
When we arrived, the friendly staff had upgraded him to a 2 bedroom 1 bath, it was HUGE! While the décor etc. wasn’t frilly, it still looked tasteful, and was impeccably clean.
They have a full kitchen (including dishes and dishwasher!), and a really big dining room and living room area (which is true of the studios/​1br as well). I live nearby in a tiny west-​end apartment, so it was perfect for us to hang out there. The cleaning staff even did our dishes for us.
I would definitely recommend this place to anyone visiting Vancouver, the price, the location, and the amenities cannot be beat!

I would definitely stay here again. The suite was huge, the price was right and it was exactly what we needed. The front desk staff on check out was friendly and helpful. I wish we had been able to check in during office hours because it was a bit of a pain trying to figure out what time checkout was, but that definitely won’t stop us from coming back again. Not ultra modern, but it was kind of like having a west end appartment for a weekend that was comfortable, spacious and like home.

I needed to find a place in town where my grandparents, aunts, uncle, cousin and brother could all stay when they were visiting for my wedding. Since my grandma has a hard time being out and about all day, I wanted to find a place that would be comfortable for her in case she wanted to hang back while the rest of the family ventured out. The idea of my grandma sitting alone in a standard hotel room depressed me, but then I found the Rosellen.
The Rosellen is hotel situated in an older building that used to be a condo. It does have an older feel to it so if you are looking for ultra modern and trendy, this is not the hotel for you. If you are looking for suites that can sleep up to seven people, then this might just be your place. My family liked it because their suite came with two bedrooms, two bathrooms, a nice sized kitchen, a dining room, and a living room so everyone could spread out without being on top of each other.
I scoped out the hotel before recommending it to my family and I was immediately sold through my interaction with Jean, the manager. He was so sweet and accommodating and gave me the confidence that my family would be in good hands.
The Rosellen is in the West End in a quiet, residential neighbourhood within easy walking distance to Stanley Park and English Bay. There are plenty of dining options on Denman Street, which is only a few blocks from the Rosellen.
The largest suite at the Rosellen is called the Katherine Hepburn Suite, because Katherine Hepburn stayed there when she was making a movie in Vancouver. She wanted to stay as close to Stanley Park as possible and so she made the Rosellen her temporary home. This penthouse suite has a huge deck, BBQ, and beautiful views.