Selfology Spa

Couldn’t agree more with the negative experiences outlined below. I would give negative stars if I could. The owner/​manager Peter told me on the phone, and I wish I had recorded it: «his business is a new model and its focus is NOT to provide customer service but community building». The owner/​manager sounds like some new agey guy who has never run a business before.
Long story short, tried many times to book my groupon but no answer to the phone as other people have outlined below. Outgoing voice mail message says to email them. Takes about two days for them to get back to you via email or otherwise. They told me they were booked up for 5 weeks in advance. Who books a massage 5 weeks in advance? This is not practical. I eventually left a message on their voice mail asking for someone to call me back immediately or I would leave negative feedback. Guess what? Peter was magically able to call me back right way this time. He told me I was is was being aggressive. I find Vancouver people cannot take confrontation very well. No actually I was trying to help you redeem your business and give you the benefit of the doubt. He went on this long tangent about his business was not focused on customer service like other spas but more on community involvement, whatever that means? He also told me that groupon takes so much of his money that he doesn’t want to honor them and he makes no money. Why has this business signed up so many times for groupon then? He went on for a good 10 minutes about this. He then went on to say has so many prestige loyal customers and his business is so popular and thriving he does not need groupon or other voucher services or other customers. Then why has he signed up twice now for groupon and now I noticed he is on travel zoo? In the next breathe he told me he cannot afford to pay a receptionist or someone else to answer the phone. Gee I thought your business was thriving with so many loyal prestige custimners. I asked for him to initiate a refund as lets be honest I have no desire at this point to have a massage here nor would he want someone like me to come into his business as I quote unquote” «threatened his business». Like others have mentioned I have suspicions about whether this is a legitimate business or something else is going on? Book here at your risk Unilocalers. Be prepared to wait 5 to 6 weeks for an appointment or even for someone to call you back lol! Unilocal folks the writing is on the wall with this one.
Read the owners self centred response below it speaks volumes about him. Narcissistic and delusional perhaps? He doesn’t have time to answer the phone or book in clients but can sit on Unilocal all day and write response essays to everyone with. Ah Peter I wish you all the best somethings off about you and your business. I’m sure more will be revealed in the near future.

Condescending and rude. That’s the only way to describe how these people behave. They won’t own up to their mistakes and place the blame on everyone else as if we were the ones taking smoke breaks in the middle of highlights and then eating food. They offer great deals but when it comes down to the moment they back out offer something else then last second they back out again and charge you full price. They really don’t value their customers who have been displeased (and there’s a lot of them) and speak up they instead mock them and laugh all about it at their salon while maintaining they have a strong following which is totally false. Learn to humble yourself and admit your mistakes and maybe go back to hair dressing school some of the haircuts I seen come out that place oh my lanta

My boyfriend and I bought a groupon for a couple massage and then choice of facial or foot massage. The services were AMAZING! I was in a post massage/​facial daze the rest of the day.
The only things stopping a 5 star review from us are that we had to wait 2 months to actually get an appointment. And that no one greeted us when we arrived. There is no clear «reception» area. So we sat awkwardly for about 10 minutes while the woman cutting hair like 5feet from us ignored us completely and we wondered what to do. Besides those two things though, 100% worth the money!

I have to agree with Micha L. (a comment below). Terrible customer service. I think I’ve also given up calling them. Makes my friends and I wonder if this business is legit. My friends including myself (a total of 5 of us) bought this groupon because we wanted to go to selfology for part of a bridal party. All 5 of us had no luck getting hold of them. Emailed them as well and still no luck. I guess we will need to drive down someday and book our appointments.
In addition, I find it quite rude for the selfology customer rep to say that the previous comment’s words are bias and untrue. If you also look at all the other comments for the other reviewers, it’s full of excuses after excuses. Please no more long paragraphs trying to cover up for your mistakes. Just get to the problem and solve it.

I wish I could give it a 0 but this is the lowest rating they have. I don’t know what kind of experience you will have for the spa, but this is what I experienced for the salon services. Maybe I just got unlucky cause I’ve seen alot of positive ratings before I chose this place for my haircut.
When I entered the location, I wasn’t sure if it was the right place or not. There were magazines and hair all over the floor and there was no waiting area. This place is what they say, you get what you pay. We went to the shampoo/​conditioner area, the old guy didn’t even put a second towel around my neck so when he was washing my hair, I felt the water dripping down from my forehead.
Then we went to the hair cutting area and I showed a picture of the style I wanted. He refused and he cut it waaay shorter than I wanted it to be. I didn’t realize how short it was till I compared to the picture. Then he was blowdrying my hair, and it felt like he was burning my hair and my scalp, cause my head started to get red.
After my haircut was done, he didn’t put any products to make it seem like he did a good job and afterwards I’ve found lots of hair stuck to my face and neck. It was realy annoying to pick them off while I was waiting for the bus home. I will definitely won’t go back and don’t recommend it to anyone.
This was by far the worst experience of my life and I’m not even picky when it comes to hairstyles. I did have another groupon for haircut and they did an amazing job last time. I will maybe go back there again. But here, never again.

I’m giving Selfology 5 stars for service, in the aspect that I felt they took time for me and really gave me 110% in service. This is not a place you will feel rushed around. I felt very welcomed and treated like a princess. No judgements or that sort of thing. Everyone was friendly and kind. From walking in I was greeted quickly in a friendly manner and was offered a tea or water. I came in for a massage and facial as well as a haircut and treatment with a introductory promotional price. I felt they gave me their best even though they knew I was paying a fraction of their regular price! I really appreciated how warm and kind the staff are, I was booked with Weedy and then Benny. Both are new-​ish to the salon but they were great. Weedy (I’m probably spelling her name wrong… apologies) did an amazing job on my
Legs. Benny was a blessing, he has over 40 years of hair experience and I came in asking for an iconic cut from the 60’s/70’s so I was definitely matched with the right person, he got the cut «bang on» literally. He did take more length off than I had expected and the cut is edgy/​choppy, but this was right for the style of the cut and made sense, so I went along for the ride and am easy going and I was happy afterwards. The regular price for the services Im not sure if it is on the high end to luxury end… I probably will only treat myself once in a while or need to find something middle or lower end priced closer to home to keep up with a haircut/​massage, because although the service was great, I can’t afford the regular price but that’s just me :).

Selfology is a small spa with a big heart full of compassion and consideration for their clients, like me! The staff went above and beyond expectations when I gave them a second chance!
A groupon first brought me to Selfology, having experienced groupons at other spas I expected an «upsell.» The staff members are very nice and didn’t push anything on me at all.
Although the spa lacks spacious multi-​change-​room facilities, the treatment room was clean and had calming aromatherapy. I eventually discovered they do have a lovely private bathroom shower and vanity area stocked with delightful products to fix myself up.
During my massage & facial treatment almost everything was fine. Still, I felt the need to write to the owner to tell him how my first experience could have been improved after a fluke accident toward the end was improperly handled by one staff member. Update: she is now no longer with them.
I’m an experienced spa-​goer, and felt that my first experience at Selfology spa should not be a reflection of the entire spa team. In fact, after speaking with the owner, Peter and his business partner Jessica, I was informed the team member who treated me was new and out of a timing error hadn’t been properly trained. They were embarrassed and wanted my impression of their spa to reflect the superior service they can deliver. Deliver they did!
The owner Peter was very apologetic, and offered me a complimentary service with the best member on his team, Haruna. I agreed to come back and am so glad I did! Her hands worked wonders and she communicated a positive dialogue encouraging me to tell her where I would like more/​or less pressure. I would certainly encourage others to book treatments with her or any of the present team members at Selfology!

I came to Selfology with a Groupon for a wash, haircut, and partial highlights. My colorist was Kei and my expectations was so-​so from the get go. Maybe it’s the layout of the room sans no reception (i call it overhead) to great you. I was greeted by my hairstylist and was offered tea, water or coffee. They also have netflix while they style your hair. It was refreshing. I actually feel good then.
Lo and behold, I was transformed from the moment Kei explained to me what his plans are for my long hair. He indicated I don’t need a haircut since my hair is healthy and the length is perfect, he end up giving me balayage and WOW! Transformation central happened.
Bonus: They have a massage chair and blanket to keep you warm while you get your hair washed and treated. Good aromatic shampoo and I was given one sample of hair cream for my balayage treatment. They don’t up-​sell you which is good. Tip good.

I got gifted a Groupon to Selfology. Booking was a bit confusing, but it was sorted out in the end. Spa is small, especially since I’m used to Spa Utopia and Willow Stream day spas. There was no reception area — walked right into the hairdressing area, which was a bit weird. I wasn’t attended to until 10 minutes in so wasn’t a great first impression.
My expectation was quite low for the 90 minute treatment session I was getting — what can I get from a spa that’s ¹⁄₈^th of the size of the spas I usually visit? Apparently, a lot. My masseuse was a petite Japanese lady who was constantly smiling and very sweet. She introduced me to the products she will be using on me and asked me to choose the product fragrant I liked most — Loved it!
Seeing how tiny she was, I asked for a deep tissue massage expecting to get a ‘harder’ version of swedish massage, but boy was I surprised!!! Massage was amazing… I was taken care of from head to toe literally (even my pinkie toes were massaged). I was so relaxed, I fell asleep once during the massage and a few times during the facial treatment– which has never happened to me before. Everything smelt great, techniques were well executed. I really had a real deep tissue massage, even better than the ones I get from the RMTs I frequent. Best massage I’ve ever experienced.
This is the first spa treatment I’ve had in which I didn’t feel like the masseuse cut my time short. The 90 minute treatment really felt long and that every minute was spent on taking care of me.
The massage bed seemed clean and when I was leaving, I saw bed sheets for the other treatment room being changed. Washroom/​change room is small but clean and well equipped.
Were there things Selfology Spa could improve on? Yes, scheduling bugs should be eliminated, faster acknowledgment upon arriving would be better, but hey, that 90 minute spa treatment I got really was the best I’ve had so 5 stars it is!
Come here if you really want to recharge and enjoy life!

I’ve been here a couple of times for couples massages + foot massages/​facials with the other half. Overall, a great experience! Staff are so friendly, and they make sure that you’re comfortable and that they’re aware of any health conditions that you have. Peter, who I believe is a co-​owner, is very approachable and always so friendly and courteous.
One negative though (and the reason why I’m giving 4 stars, not 5) is that the last time I was there, the quality of the massage was quite low. I think this is bc they had a new girl on their staff who was my therapist, but I really didn’t enjoy the massage. There was very little technique and not enough pressure even though I asked a few times for more. She also couldn’t really find my muscles very well, so a few times she was pressing down on ligaments which was not pleasant. So in the end, I didn’t come out of it feeling very rejuvenated. The first session I went to was amazing though; I think I had Katie and she has magic hands! I think it just really depends who you get as your therapist. Also, if there is the option, I would pick the facial over the foot massage, but that’s just my preference.
One tip is that the couples room books very far in advance, so definitely be sure to plan ahead! Also, if you’re flexible on any given day, Peter will let you know if there are cancellations and fit you in.
I’ll be coming back for a haircut soon, so hope the experience matches up!

Awesome service. Right when I walked in the door tea or water was offered. They have massage chairs while you get your hair washed, scalp massage, and even an ipad to watch tv shows on while you get your hair cut! I had Kei and he was great! He cut my hair exactly how I wanted it. I got his business card for next time and will definitely be going back!

My hair was getting too long and it was just a hassle to wash so I decided I needed to get a haircut. I went on Groupon to see if there were any good offers and saw the Selfology packages. I read all the reviews and went on their website to see if they were worth the 80 $ I was going to pay and decided why not? Especially seeing pictures of the place…
Bussing there was super easy especially for someone who doesn’t come to Vancouver often. The 33 bus stop is right in front of the place. The atmosphere was very calming and relaxing. I was greeted by a Korean woman, she didn’t tell me her name, but her hair looked so good! And she was super nice as well. She gave me such an amazing head massage that I almost fell asleep.
My hair cut was fantastic, I liked it and I was looking forward to the highlights as well but they didn’t schedule for that so I had to come back another time. I left, disappointed but when I looked in the mirror… I just loved my new hair so much that the rescheduling doesn’t matter to much. The length was exactly what i wanted and the style as well. It turned out very well! I came back a week later and ready for my highlights. But I had black hair and she told me that it’d be better to get full colour instead and come back for highlights next time. I agreed and she handed me a book of colours. I chose a medium ash blonde that turned to a dark brown for my hair. I’d like it more if it was a bit lighter. I told her how I had no idea how to curl my hair and she demonstrated and told me some tips and tricks. I had my hair curled for the first time. I left the place, super happy and satisfied.
Overall, I highly recommend this place. The atmosphere is fantastic and very soothing. They offer you chocolate, tea and iPads for you to watch Netflix or to read magazines. The people working there are all very friendly and doesn’t make you feel uncomfortable. I will definitely come back when I decide I need a little change.

I discovered this place from a groupon that i received as a gift for Christmas. It was for an hour whole body massage with either a facial or foot massage for two people. The place was cozy and very welcoming. But a bit too cramped looking in my opinion though. Anyway, we were assisted right when we came in and given forms to answer and sign. They were questions regarding the type of massage you want, any tension on your body you wanna focus on, how much pressure, allergies and if you have any skin or medical conditions. I thought that was pretty cool that they were very attentive. Ive only ever had a professional massage once and it was just very basic. Certainly, not that detailed so that was impressive.
So going to the spa room, like a said, it was cramped. It was a tiny hallway on your way, but the actual room compensated for it. It was dim lit with calming music playing in the background, my type of sanctuary. So me and my girl friend choose the foot massage instead of the facial because we were wearing a full face of make up. (oops. we should’ve known) They left us to get prep first. Theres two baskets that you can put your stuff in to keep it all in one place. You lay and then you wait for them.
About the massage, i only remember my leg part and when she asked for me to flip over because i actually fell asleep while she was doing my back (my friend did too LOL) I only woke up when she massaged my foot because i was very ticklish (again, i should’ve known). That’s how calming it was.
After the whole experience, she whispered that that was the end of the session and to take our time getting dressed. I was actually so tempted to take her up on her offer and just sleep for a bit more haha but we still had plans afterwards so we shook it off and got dressed. While paying for the taxes + tip, they also mentioned that they have a make up station where you can fix your make up! How cool is that? !
I felt so pampered that day! Only reason that threw me off with that one star is the wait time for us to get an appointment. I believe i called them to get an appointment back in Jan or Feb? Which is a month or two ahead of time. I also wanted to get the couple room, not two separate rooms and they only had an availability for March. But hey, i guess the place is JUST THAT GOOD! They do call you a day before to remind you of your appointment though.
I haven’t checked how much is the actual price for the full body massage but i wouldnt mind coming back here again. Maybe ill be more prepared next time and not wear make up to try out their facial.

I came here with a Groupon for a haircut and dye and I really enjoyed my experience here! My stylist was Kei and I would recommend him again! The massage chair was awesome when you get your hair washed and it’s definitely nice to watch Netflix and eat chocolate while you get your hair done. He suggested me to get a balayage and it turned out exactly what I wanted. Loved my haircut too. Thank you!

This place is Taiwanese-​owned and has been around for a year or so. Located on Granville and 16^th, public transit is available. It took me a while to find free parking around the area. The place is quite small, with maybe 2 – 3 working stations and a massage area at the back of the room. Salon was nice and clean with nice, modern designs. I went in for a haircut and hi-​lights and was satisfied. I got a nice-​looking Japanese girl as my hair stylist and she was very patient and attentive. I was offered a glass of water and chocolates (wow when do we ever get chocolates at salons??!). The best part was I was placed in a massage chair and got my back massaged while my hair got washed and massaged. I don’t think I’ve ever had massage chairs before while having my hair washed. The only one thing that prevented me from giving them 5 stars was that they didn’t offer a complimentary «bang trim» in a month like all the other salons do. They charge 15 $ just to get bangs trimmed. Their services are pretty much around average in the neighborhood.

Came to Selfology on a Groupon.
It’s a nice little salon-​spa. Lots of windows, so it’s nice and bright inside, and good for people watching. Excellent service. I enjoyed the massage chairs at the hair washing station.
Only downsides are no free parking available for customers (you can park at the 2 hr free parking on the street a few blocks away, but if you’re there for a lengthier visit, you will have to move your car, as I did see parking patrol out and about) and the cost of a regular price visit seems pretty steep.
I would consider returning if they have any deals or promotions going on, but I would likely find something else if I had to pay regular price.

Was visiting Vancouver for a very short time, and Peter was very quick to respond to my inquiries for an immediate appointment. He and the entire staff were very welcoming and warm, and the massage service was wonderful.

Went to Selfology with a Groupon for a wash, haircut, and style at Selfology. Love the serenity and inviting atmosphere of the salon/​spa. Due to my work schedule, I have to change my scheduled appointment twice, but the co-​owner Peter was very accommodating and offered me another appointment when I called :)
The best part: the massage chair and blanket to keep you warm while you get your hair washed! And I love the natural aroma of the shampoo and conditioner! What a relaxing experience!

I noticed the month before my appointment that when I would curl my then mid-​waist hair, the ends were uneven and looked very thin. A little discouraged from the work done by my previous stylist, I went shopping online for a new salon and found myself a Social Shopper promotion for a wash, cut, and style at Selfology Spa. I made an appointment mid-​day on May 1^st, 2015.
The first thing I noticed when I walked in the doorway was a lovely curved wood bench wrapped around the wall. There was a man straightening up in the background, so I smiled and told him about my appointment. He invited me to sit down on the lovely bench as I waited. I’m used to being early to appointments so I was expecting to wait.
The man introduced himself as Kei, and he immediately noticed my problem. We came to a compromise to fix said problem while rendering enough length to keep me comfortable. He was extremely friendly and considerate throughout my appointment, even offering an iPad as entertainment, but I found myself enjoying my time with him over the first season of Gossip Girl. I left happy with my new length (and even curls!).
I like to leave ratings after I’ve had time to adjust and some time for the cut to grow out. I am very pleased with the cut and it offers structure that still complements my naturally wavy hair. It’s a cozy little space with friendly and knowledgeable staff. I will most likely be back for my autumn cut and perhaps have my nails done as well. Thank you, Selfology Spa!

Prior to my visit last time, I purchased a social shopper voucher at $ 69 for a 60-​min massage service of my choice and a 30-​min essential facial treatment. In order to use the voucher, it was required that I make an appointment ahead of time.
Upon my arrival at the spa, I instantly fell for their clean and inviting interior décor and their friendly, helpful staff. The masseuse who was assigned to me was a nice and soft-​spoken Japanese lady and she handed me a short questionnaire to fill out in order to understand what are my do’s and don’ts and tailored the massage to my personal preference and needs.
During the treatment, she made sure all my sore spots were tended to and from time to time she would check to see if I was comfortable.
The experience was excellent. The masseuse was professional and highly skilled. I’d visit again and specifically book her for massages (sorry, I can’t recall what her name was! She has dark, straight hair in a bob cut). At the end of it all, the managers, Peter and Jessica, brought me tea, chatted with me and asked for my feedback and opinion.
Honestly, every second of my experience here was more than satisfactory. In addition, my friend went through their IPL Facial treatments and her skin condition significantly improved — many scars and pigmentations disappeared, skin tone has become more even and acne problem has lessened! I want to give that a try too!