Sew Clean Alterations & Dry Cleaning

Completely ruined a suit and lost my girlfriends dress. Did not apologize or even offer a refund on the dress we didn’t even pick up?
Victoria’s mother is a nightmare to deal with (who is there most of the time). She pretends to not know what you’re talking about and nothing is their fault.
Avoid Sew Clean at all costs.

Not one to usually write these reviews but I’m full on heartbroken and have tears in my eyes since Sew Clean ruined a $ 150 shirt (my only nice shirt I wear for interviews, I can’t afford another one). It’s plastered in stains. I picked it up a few days ago and hadn’t looked at it until today.
In shock that they could give me back my shirt looking like this. Don’t they look over the clothing before they give it back? It seems like many other people have had to deal with this. DO YOU WANT YOUR CLOTHING TO COME BACK MORE MESSED UP THEN WHEN YOU BROUGHT IT TO THEM? SAVE YOUR CLOTHING AND GO TO A PROFESSIONAL CLEANER. I wish I did.

Writing this review for my friend as everyone needs to be warned about how horrible this business is.
My friend brought in her jacket with two one centimeter small barely noticeable stains on her jacket, I told her I couldn’t notice them but she wanted to spot clean them as her jacket was brand new.
She brings in the jacket with a bunch of other clothing. She says she just wants the jacket spot cleaned, but the lady behind the counter says she has to have the entire thing dry cleaned otherwise they can’t do the spot cleaning (it was worn for an hour and didn’t need to be dry cleaned).She agrees out of convenience, even though it’s $ 30 to do the dry cleaning. (Go to any other dry cleaner and it’s $ 17 max.)
They look over the jacket for any other stains and there’s none, the lady behind the counter pins two clothing pins on the jacket.
She gets her jacket back a few days later and there are stains like in the photo all over her brand new $ 300 jacket.
She calls Sew Clean 5 minutes after she looks at the jacket and speaks with the owner of Sew Clean, the owner says to come in on Monday.
My friend goes in on Monday and the lady behind the counter 1) doesn’t offer a refund on the initial $ 30 cleaning and 2) Says that all of the stains all over the jacket were there before hand. If the stains were there why weren’t they cleaned when the entire jacket was dry cleaned or why didn’t she pin them and only pin two barley noticeable stains. The woman behind the counter is a massive liar!
The owner of the business calls my friend and says that she will not be refunding my friend the $ 30 dry cleaning fee or paying for the brand new $ 300 jacket that is now unwearable and ruined. They do zero dry cleaning in house and send everything out to another cleaner and take zero responsibility, they don’t even check the sent out garments that come back in, it is so incredibly sloppy. Even though she admitted that the lady behind the counter had lied and in fact whoever cleaned the jacket did cause the stains.
This review will come down once this is taken care of, but seriously DO NOT go here unless you want your clothes stained to the point of having to throw them in the garbage. Brand new $ 336 jacket ruined, plus $ 33.60 for dry cleaning.
I am so mad for my friend!!! And atrocious customer service.

The ladies are lovely and have done a great job but today when speaking about a simple job with the man in the back, he burnt a bridge, my loyalty.
I simply wanted a thin blanket, a receiving cloth for babies, surged– cut and hemmed. $ 8! Seriously, $ 8. No. That cost him $ 8 as I won’t be going back there again.

I’m a fan! My go to place for dry cleaning and alternations for the past two years.
I thought there was no hope for my expensive leather jacket after I realized how big the rip was on my sleeve. (The size of my hand) I brought it to Victoria and there was no gurantee it was going to look brand new again due to the size of the rip but she made it happen! My dry clean always comes back to me spotless as well and she is very honest about what might and might not be able to be cleaned but I haven’t been disappointed yet!
Thanks Victoria!

This review is long overdue. I wrote it about a year and a half ago, and never got around to posting it. Updated a bit before posting it now but the details of my experience is untouched :)
I used to think I had found my go to dry cleaners and was delighted that it was a 5 minute walk from where I was. Generally speaking, they were fine and I took my dry cleaning there regularly. Nothing particularly stood out but I was happy to have something close by and timely. The ladies who took my clothes were always polite as well.
The reason why I’m giving it one star then, is because, like elodie B., I received some terrible service the last time I went to pick up my clothing.
I had a date for the night I was to arrive in San Francisco (Thursday) back in March 2013 and wanted to get my coats cleaned before meeting up with this guy I was being set up with while I was in town (now my boyfriend). I went in on Thursday the week before and I told the older woman that I would need it by Tuesday night and asked if it could be done. I wasn’t sure if it would be a problem or not but was willing to pay for a rush if needed, or not have it done at all. She said it would be no problem at all for Tuesday and promptly tagged my coats. I left feeling ecstatic and looking forward to getting the rest of my errands ready for my vacation.
I ended up having to work late on Tuesday so I went in before work on the Wednesday morning to retrieve my things, upon which I found that they could not locate my items at all. They were lost! Lost!!! It took some time for the same lady to look around, before choosing to call someone. After she got off the phone, she told me that they didn’t have the coats because it wasn’t done yet. I told her that she specifically let me know that it could be done for the Tuesday and the entire time she kept repeating that it wasn’t done and to come back on Thursday. I don’t think she comprehended that they were supposed to be done the night before and because my flight left at 5 am the next morning there was no way for me to do this. She finally said to come back later in the day. By this point I was extremely upset as I had intended to stop by my office in Surrey to finish up some things before heading out the next day. Eventually she told me to come back in an hour which I did. It took 2 hours actually, but I was grateful to have my favourite coats back). Went home, packed up and flew out for my trip. The real kick in the balls? They ruined my wool coat and broke two of the buttons in half. I didn’t notice this immediately because the buttons are concealed by a fabric and I didn’t think to check it as I’d been there many times before. I couldn’t wear the coats there anyway because it wouldn’t button up!
Needless to say, I never went back again. I now go to Busy Bee Gold on West 6^th and Heather St. Yes, it’s a little out of the way, and yes, parking is tough there, but they know their fabrics and do ALL of their dry cleaning on site unlike this establishment.

Their service is not that great and neither at their prices. The only reason why I go here is because it’s right across the street from my place.
Their alterations services aren’t great either so as soon as I find another place, I’m going to start going there because every time I leave sew clean I feel ripped off.

Bad service, and bad customer service. They destoyed my coat belt, didn’t apology, didn’t give me any discount, didn’t offer to fix anything, it ended up that they made me pay full price on the dry cleaning of this coat and now i have to have my belt fixed and pay for a mistake they made. Will never go back again

I use the services the services of this business on regular basis. I have always been pleased with the results. I do all my dry cleaning and alterations with them. They are open every day and usually are quite prompt. I needed to hem pants on my new suite that I purchased for a Christmas party and they did it for me last minute (in 20 minutes). It is a family business that you can rely on. I can highly recommend their services.

Great service… Victoria and her parents are super sweet and are always accomodating.

I love this place. I would come to it anyways for convenience but everyone I’ve dealt with there has been very friendly and awesome. Dry-​cleaning and alteration services are excellent.

I really wanted to love this place, but burn me twice and I move on.
So I went again with a large pile of dry cleaning on my way out of house and in a rush. I get to the dry cleaner and guess what, I find out that they are closed on a Tuesday at 5pm. It turns out that they were closed all day Tuesday and all day Monday (for Chinese New Year — which is fine, but again give some notice!!!). I had picked up my clothes finally the previous week and at that time, 5 days before they were closed on the Monday, no notice was given to the customers that they would be closed that day.
Extraordinarily disappointing. I have decided to take my dry cleaning back to denman street where the cleaning and times of operation are much more predictable.
Again, I want to stress that the owner and all of the workers are very amazing and friendly.
I should have noted though that when had picked up my drycleaning, 5 days before they were unexpectedly closed, a guy was there picking up the drycleaning for his girlfriend and they had given her a new dress and lost one of her dresses. hmmm…

This place is fantastic… I’ve been bringing pants to be altered occasionally for the 8 months or so, and the results have always been great, with really fast turn around, friendly assistance, and reasonable prices.
They are also very accommodating with requested turnaround. I brought in some pants to be altered at the very end of the day on a friday, badly needing them by the end of sunday (leaving town 7am on monday). Even though the tailor wasn’t actually working that weekend, they insisted on doing them anyway, and he completed the work at home on his day off (with perfect results, as always).
I’m always impressed with this quality of work from this place, but this kind of service really blew me away. I can’t recommend this place enough.