South Vancouver Medical Clinic

Been coming here for a while but the service is getting worse each time. They have an online booking system which was great because the appointment was on time when you arrived. Unfortunately that’s all changed and even with booking online I still end up waiting an hour. The staff who were also quite professional have become disastrous just laughing and joking around with each other instead of getting people into the room. Even the wait in the room has become unreasonable. I don’t have the luxury to take all day off of work for what should be a 15min appointment. I’d like to keep supporting them but if this kind of service continues I’ll have to go somewhere else

The online booking is a huge plus and easy to use!!!
I booked my appointment online at midnight because I wasn’t feeling too well and I got an appointment for 940AM the next day. I came in at 930AM, was in the exam room by 940AM, and was seen by 945AM by Dr. C. Lee!
I came in for something embarrassing and she made me feel super comfortable and explained everything in a way that made me feel re-​assured. Examination and medications prescribed all within 15 minutes! And I didn’t even feel rushed at all. Super genuine and caring.
Stress-​free and best walk-​in that I have been to by far. It was my first time here and I will definitely be returning.

Wow! Been waiting in here for over an hour already and still no doctor or even the front desk didn’t advice me that the wait is gonna be this long!

Yes, I’ve had to wait for over an hour despite making an online apt. After all, this is Vancouver, not known for fast or best customer services! But then again, I don’t have to take ½ day off work for a midday apt & wait a week+ to see my family Dr. — whose family practice is good, but has about 5 associates; each working an average of 2.5 days/​week, making consistency of service varied.
So, in the ½ dozen times I’ve been HERE, all Drs we’ve seen have been professional, not hesitating to refer us for X-​rays, & follow up services. The called me the same day I got an X-​ray & had me in to discuss the results that same afternoon. If you’re not picky about which Dr you see, this has been the most consistently good medical service I’ve found in the city in a long time! Everyone else I’ve sent has had same positive experience regardless of Dr. No warm & fuzzy, but relatively efficient enough.
If you want better, vote in a better provincial government !

I have to give a five (5) star rating because of the unique feature of online booking appointments. choosing a physician, and the clinic’s hours. Like all doctors’ offices, you usually have to wait even if you have an appointment, but the wait here is usually less than 20 minutes.
I wish all walk-​in clinics offer online booking as this should be the norm. It’s so difficult to see my family GP because of the long wait (need to book a few weeks or longer in advance) to see thats why I come here.
If you have issues with your MSP or medical coverage, that’s an administrative issue and I don’t fault any physicians office for applying their own rules if you don’t have, just got your care card or if you are waiting for coverage. Billing is always a sensitive issue and for that reason, many medical professions such as RMTs and Chiropractor’s opt out of dealing with MSP, ICBC, or WCB on billing.
Like with every walk-​in, anything goes and expect to wait or be turned away if the doctor’s quota is met or if it’s late in the the day. If that case, goto another clinic or go to the ER. Don’t expect to have any service if you leave things to the last minute as the clinic can get full or booked very fast.

One of the new female doctors I had there was rude and uncaring. She interrupted me when I was trying to tell her something about my symptoms. I hope she’ll change her attitude towards her patients. A rude person by nature perhaps.

Had the misfortune of going to this place tonight. Im feeling pretty sick & in a lot of pain, feels like kidney infection so was in urgent need of seeing a Dr.
As it turned out at this place, not a chance!
I arrived at 7:45pm thinking as they closed at 9 this would be ample time. My Hubby had to drive me as I was that sick I couldn’t.
There were only 3 people in the waiting room & as two were together I assumed the wait would be short. As I approached the desk I saw the notice taped there informing people they were not taking any more walk-​ins today! The Receptionist confirmed this with me but offered no apology, no alternatives, nada.
This a whole 1hr and 45mins before closing; this after I had struggled climbing the 20 stairs up to the clinic; this after she saw how pale and obviously ill I was!
I was too sick to be driven round looking for another clinic tonight but I won’t be going to this one again!
Manners and compassion cost nothing and a notice put on the board at the bottom of the stairs would be helpful, especially if you’re the type of person like me who only visits walk-​in clinics when you’re really sick.
Oh and maybe I could have called prior to going there but they’re not called ‘call-​ins’ are they?!

If I can’t get an appointment at my regular doctor, I will come here.
The convenience of online booking is definitely a plus. I booked earlier in the day, came in for my appointment and was admitted right away.
I’ve seen doctor Kyle winter both times I’ve been here. He’s nice and helpful.
Office is updated and nice. Clean.
One star off because the reception likes to confirm your information details outloud… For the entire waiting room to hear. I don’t like the entire room knowing my phone number and address.
Other then that, this place is great!

I, too, had an extremely negative experience at this clinic, or should I say, Dr. Budai.
Back story: I had moved from Alberta to BC, applied for and received my Care Card in January, and came down with a case of acute tonsillitis in March. This is when I went to the clinic. The young lady at the front desk took my information and promptly told me my Care Card wasn’t valid. I would have to pay the private fee. This was impossible, I thought. I had the card since January when my care went into effect. It was now March. I had a low enough income to not, at the time, have to pay monthly fees. My tax paperwork was in order to reflect this and everything. There was no reason I was being denied. As a young person new in Vancouver I certainly could not afford to pay the private fee. The lady could not offer me any reason or help. I was feverish, sick to my stomach, teeming with bacteria, and humiliated. I reluctantly paid the fee with my partner’s credit card (at this point I saw Dr. Morten who is a gem. Very knowledgeable and friendly. Highly recommend this gentleman!)
I immediately contacted MSP after my clinic experience and told them what had happened, looking for answers. They assured me they saw nothing wrong with my file and I should not have been denied. They advised me to contact the clinic and have them seek to refund what I had paid, though I was told it would take quite some time to process. So I did. I spoke to the same incompetent woman who told me she would take it up with her supervisor. He would be the one to arrange my reimbursement through MSP. Great, I thought. It’s fixed. It’ll take awhile, but I’ll get the money back (that I should never have been made to pay in the first place).
Nope.
After months of waiting, I contacted MSP to see how much longer I should expect this to take. They said they knew nothing. There was nothing to show the clinic had done anything. Again, they advised me to contact the clinic. So, I called and retold this exhausting story again. The clinic said they would look into it and I should expect a call back in a few days time. They never called back. Sick of waiting, I went in person. This is where I met the charming Dr. Budai.
I am proud to say that, having been in customer service for five years, I am patient, amiable, and try to treat people with respect. I was looking for help. I was under the impression the desire to help people is why people go into medicine in the first place. Apparently not Dr. Budai. After questioning why I was never contacted or reimbursed, Budai told me my file still says my MSP is not valid. Anyway, the time limit to receive reimbursement was over. There was no way I could get my money back now. Why was I never told this? I was told that you were arranging the compensation or I would have been actively pursuing the matter. Why the disparity between what MSP tells me and the information your clinic has? Dr. Budai shut down every one of my queries with short, annoyed answers. It was as if my problems bored him. He rolled his eyes at me. He was blatantly condescending and I felt completely taken advantage of. I am a strong young woman and can stick up for myself, but after the short conversation with Dr. Budai, I went into the hallway and cried.
Hence this scathing review.
I sincerely hope no one else will be subjected to the unscrupulous, bullying behavior of Dr. Budai.

After having visited 4 walk in clinics in Burnaby, all not accepting patients by 11:00 am because they had reached the daily limit, I decided to try in Vancouver. I found this clinic with an online booking system! Welcome to the XXI century! No more guessing and waiting time.
I made my appointment at a convenient time FOR ME with Dr. Pol M. He was absolutely great on a Saturday evening. I was the second to last appointment of the day of a long weekend Saturday. His bedside manner was excellent. He knew right away what I had but continued with the examination to discard other issues.
You can see doctor’s schedules online so if it is not urgent you can choose the Dr. of your preference. Definitely, our walk in clinic going forward.

Unilocal 100–
Online booking is king! I love this clinic. No more waiting. No more dealing with reception. All my problems seem to be solved. A friendly patient doctor. Young friendly staff. Being above the Superstore allows you to get your script filled or kill time easily before your appointment. Cannot be any happier with my doctor… thanks to Jody B., I never would have found this place.

I thought I was in luck when I came in to see the doctor. Hardly anyone in the waiting room! Not so, not so. I suppose some people were off shopping, so I was deceived. The receptionist gave no indication of how long the wait would be, either. So I sat. And sat. Finally I was called in. To sit some more. I actually fell asleep in the chair in the doctor’s office. That’s how long I waited. My total wait was over an hour. I saw the doctor for all of maybe 5 minutes.
Everyone was nice and friendly, I’ll give them that. But holy cats, once you put someone in the actual office, does that not mean someone is coming soon? I went mid-​day, thinking after work hours would be even busier, but I guess I was wrong.
The nifty screens in the waiting room let you know some general clinic info and answer frequently asked questions and such, so that’s nice. Everything out front was pretty clean and neat. The bathroom wasn’t quite as clean however, but I think it was probably just the last person or two that used it.
After waiting that long to only be seen for 5 minutes I would hope that they would see if there was anything else they could help with, or give a little more info. Instead, it was just «yup, that’s what it is, and here’s a prescription.» And then that’s another wait. So a quick 5-​min visit took me 2 hours.
I’m sure this is totally normal, but at least an indication of wait time would have been nice. And not leaving me in the tiny doctor’s office alone forever. Really, I was just getting off my seat to see if I had been forgotten when the doctor finally came in. All-​in-​all it is A-​okay, as I have certainly been to worse walk-​in clinics.

I popped in here to refill a prescription yesterday and they were rocking a hefty hour wait. But get this — they let me go grocery shopping while I waited!
How awesome is that?!
Two birds, one stone — got my groceries for the week AND did my adult-​like duties in one swoop. The receptionist was super pleasant, I saw a totally cute doctor on the walk-​in and when I returned, grocery bags in tow I was whisked into a patient room lickity split.
It’s official, this is now solidified as my go-​to clinic!